642

Share your idea

0
Chris says:
12 February 2019

Discussion on the fairness and accuracy of Credit reports. Large businesses can negatively effect your credit report without your knowledge.

Read more +
0
Karen says:
12 February 2019

With regards to a piece of jewellery

a friend put a deposit down & has been paying instalments on a necklace which is still in the jewellers, shes hit hard times & has been given a credit note for £600, she has been refused cash, legal?
Read more +
0
Chris says:
13 February 2019

Investigating the Credit reference agencies

I feel that credit reference agencies should be brought to task on your ability to access information they hold which effects your credit score. It seems very difficult to get answers from them.
Read more +
20 February 2019

We’ve recently covered Credit reference agencies as a news piece which you might find interesting.

https://www.which.co.uk/news/2018/10/credit-scoring-are-you-in-the-dark/

1
ScotsDon says:
16 February 2019

LED bulb failures

In the last 3 years, I have bought at least 30 LED lightbulbs, of which over 10 have failed. The lifetime of these bulbs is supposed to be 10 or 20 years. Something needs to be done about this!!
Read more +
20 February 2019

I’ve heard back from the team and they have tested lifetime of the bulbs and found no problems. They have said that there might be issues with wiring and sent this link over.

https://www.which.co.uk/reviews/light-bulbs/article/how-to-fix-common-led-problems

A Convo asking if other people have had this problem is certainly a possibility.

20 February 2019

We’re going to ask our Home Research Team about this – thanks for the suggestion.

0
RFM says:
16 February 2019

Huge overcharge for Canadian ETA

I would like to draw attention to this overcharge that caught me out, even though I have been in the travel business and visited Canada for many years.

I went to renew my Canadian ETA and saw what I thought was the Government web site. I competed the details then – too late – I saw the fee of £130 on my credit card for 2 renewals. Would have been 2 x$7=£8.20 on the real site Foolish of me and the only excuse I have is that it was late at night and I was not concentrating. I hope by publicity others will be warned of this!

Read more +
18 February 2019

These scams are becoming more and more sophisticated, so don't blame yourself. Do report it though.

https://www.which.co.uk/consumer-rights/l/reporting-scams

1
Brunnies says:
22 February 2019

Ethical hackers do they exist?

I lost big with the binary options scam and I have now been searching for ethical hackers who could “steal” back the money from the bad guys. Does “ethical” hacking exist?
Read more +
1
23 February 2019

design standards that take account of female characteristics

Caroline Criado Perez in Guardian weekend magazine 23/2/19 shows how the use of male-oriented design standards puts women’s comfort, health and even lives at risk. A priority for Which? investigation!
Read more +
25 February 2019

That was a fascinating article and sparked a lot of conversation here.

2
27 February 2019

Should we be told?

My Spotify password was removed due to ‘unusual activity,and I had to create another password by clicking on a link in an emai. As it’s my account should I be told what the unusual activity?
Read more +
28 February 2019

good advice there from Abby: definitely don’t click on a link that arrives unsolicited in your email. If you’re worried, go to the Spotify website yourself and log in to your account and change your password if you’re concerned. We’ve got advice on how to create a secure password here https://computing.which.co.uk/hc/en-gb/articles/360000818025-How-to-create-secure-passwords

If there has been a breach, you do indeed have the right to be notified. GDPR, the EU’s data laws, says that companies have to notify the breach within 72 hours of discovering it.

However, just 72 hours after discovering a breach, it’s unlikely a company will know enough to be able to tell you for sure if your account is one of the ones that’s been compromised, nor how the breach is happened: that’s why you often see news stories where the number of people hit is revised up or downwards, sometimes quite dramatically. It’s good that they have to notify as soon as possible, but the downside is that they probably don’t know the full extent themselves.

As far as I know there aren’t any specific rights to be told exactly what happened, but companies will usually tell you a version of what they do know: it’s good for them to be as transparent as possible.

I’ve had a quick look and I can’t see any reports of a breach at Spotify, so while I can’t be absolutely sure without seeing the email you got, I am reasonably confident that it’s a phishing scam and you were right to be suspicious.

28 February 2019

First and foremost we would recommend not following that link. It is best to go straight to Spotify in case this is a scam.

Assuming this is not a scam I’ve asked our tech team for their opinion on if you have the right to know what the unusual activity is.