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Derek Mott says:
13 April 2016

Virgin Air Miles – no use – stop tax reloief on liability of air miles

Hi
We have been trying to use our air miles at Virgin for an upgrade. All throughout Virgin site it boasts and brags about air miles and their use but when you try to use them its a no. The site says you can get an upgrade subject to availability. In normal English ine would understand that to mean that if seats are available then you could upgrade to one.They use this subject availability term all over the site – BUT tucked away in the small print it says that mileage seats availability is at the sole discretion of Virgin. In other words you do not get to upgrade unless we say so and that will usually be towards the fight date when we know we cant sell the seat.
Frankly we the customers are being misled to believe we can use our air miles easily which is frankly wrong. How many of us have not been able to use our air miles ?
On top of all this one must question the whole system of air miles. Presumably once the miles are issued they become a liability in the company accounts which means they reduce the company profit which means the airline pays less tax. Over the years this liability must get to a very high figure which will never in fact be expended because we cant get to use our miles in the first place because the airline stops us and controls that expenditure. In other words it is a massive tax saving to the airline.
Perhaps the |Government should investigate these schemes where we are it seems given a gift that cannot be used whilst they get tax saving on that same gift that will probably never be used.
I have found that frankly I have been misled by the iste and I am sure thousands more have too.
The travel industry should investigate this too!
Kind regards to all – Derek Mott
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3
DerekMott says:
13 April 2016

Virgin Air Miles and similar schemes

Hi
We have been trying to use our air miles at Virgin for an upgrade. All throughout Virgin site it boasts and brags about air miles and their use but when you try to use them its a no. The site says you can get an upgrade subject to availability. In normal English ine would understand that to mean that if seats are available then you could upgrade to one.They use this subject availability term all over the site – BUT tucked away in the small print it says that mileage seats availability is at the sole discretion of Virgin. In other words you do not get to upgrade unless we say so and that will usually be towards the fight date when we know we cant sell the seat.
Frankly we the customers are being misled to believe we can use our air miles easily which is frankly wrong. How many of us have not been able to use our air miles ?
On top of all this one must question the whole system of air miles. Presumably once the miles are issued they become a liability in the company accounts which means they reduce the company profit which means the airline pays less tax. Over the years this liability must get to a very high figure which will never in fact be expended because we cant get to use our miles in the first place because the airline stops us and controls that expenditure. In other words it is a massive tax saving to the airline.
Perhaps the |Government should investigate these schemes where we are it seems given a gift that cannot be used whilst they get tax saving on that same gift that will probably never be used.
I have found that frankly I have been misled by the iste and I am sure thousands more have too.
The travel industry should investigate this too!
Kind regards to all – Derek Mott
Checkmark of approval

This idea was chosen on Thu May 2016

5 May 2016

We picked Derek’s idea for a convo, which has been published here: https://conversation.which.co.uk/travel-leisure/virgin-air-miles-loyalty-flight-availability/

Thank you for sharing your idea Derek.

-1
Joel says:
14 April 2016

Crowd sourcing comparisons of products and services – could Which? support this

Which? provides reviews against various criteria but they are not always the criteria I would use.
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3
15 April 2016

Airport parking charges

3 weeks parking gatwick south £261 same time stanstead £98 or £70 promo price.

How can it be reasonable for such variation for exactly the same service

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3
tony evans says:
22 April 2016

crisps

do you ever compare value for money in “crisps” or are walkers just to big to take on?
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0
25 April 2016

Personal Finance: The Importance of Comparison Shopping
Making a significant purchase? Do your homework: compare and contrast prices and features before committing yourself to a purchase.

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1
Ian says:
28 April 2016

Do media offerings constitue ‘products’?

We all consume News – every day, in fact – so surely the quality of that news should be subject to the same strictures applied to everyday products? Misinformation and agenda-ridden output seem wrong.
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2
dieseltaylor says:
28 April 2016

Any survey quoted in public must be recorded on searchable register as otherwise the public could be mislead in major ways

Everywhere we look we are bombarded by the results of surveys however these results could be totally misleading.

I think that the methodology etc and the actual questions should be lodged so we can s

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3
29 April 2016

Mis-leading sales tatics

Well known on-line retailer offering advertising 4 years extended warranty for £99 when in fact you are only buying 2 years cover as the manufacturer guarantee covers the other 2 years.
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0
Ellen Addison says:
30 April 2016

Low lubricity heating oil

Has anyone had a problem with their boiler due to low lubricity kerosene oil? The reduction in fuel sulphur content seems to be causing fuel pumps to break. An extra lubricant is now required.
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3
30 April 2016

Smart meters

It is a long time since we had a Conversation about smart meters and there is now little doubt that they will be forced on us. I still do not feel that the cost of the roll out is justified.
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