Your ideas

There is a proliferation of ‘pharmacies’ offering free delivery of NHS prescriptions, but my wife and I have experienced problems.

Lloyds Pharmacy introduced ‘Echo’ free delivery, operating nationally from a central pharmacy with secure delivery by Royal Mail. Echo appeared unable to despatch on schedule, with regular prescriptions arriving in ‘parts’, extended over two weeks.

In January, receiving only part of my regular prescription I emailed Echo who were unhelpful, claiming:
• they never ‘split’ prescriptions – although their ‘norm’
• my GP surgery hadn’t ordered – incorrect, as records confirmed
• product unavailable – but in stock at local Lloyds, and manufacturer confirmed no unavailability.
• problems were created by customers!

I questioned comments by email, but response was there none!

A further part of my prescription arrived a few days later, when I cancelled Echo, reverting to collection from local Lloyds – who provided outstanding item Echo hadn’t delivered…. But now have – fourteen weeks late!

My wife continues with Echo: prescription deliveries remain split, sometimes even duplicated. Friends who chose Echo similarly suffer, and GP surgery ‘admits’ difficulties.

Echo is a subsidiary of Lloyds Pharmacy and are paid about £6 for each delivery, which may be why prescriptions are ‘split’ into separate ‘deliveries’.

Time for a ban on e-mails I cannot reply to? I am tired of organisations (including government agencies like DVLA) who e-mail me but will not let me reply the same way and/or hide their addresses.

For centuries sale of goods/services relied on contract. For 140 years consumer law modified and controlled contract terms. Is now the time to abandon the distorted contract model completly?

Received a phone call yesterday. After confirming my name, I was told ‘your PPI claim has been accepted’. Has to be a scam as I have no such claim open.

I have eaten Shredded Wheat since I was a child, I was 80 this month. Have the biscuits become slightly thinner lately?

Negative feedback on ebay harms ones selling profile. Many sellers seem to have problems removing neg feedback even when they have agreed it with buyers. This is unfair.

All existing apartment buildings need a software system to manage 7kW overnight chargers so that the existing capacity of the substation is not exceeded, using the battery capacity of cars on charge.

The above company are trying to change from free unlimited uploads within their proprietary software to 20 per month. In order to continue having unlimited uploads a monthly subscription is required

I never knowingly agree to companies keeping card details but that doesn’t seem to stop their ability to offer the last 4 figs on subsequent occasions.
It might save time but does worry me.

Basing Car and Other insurances on your postcode is grossly unfair. Car Insurances could be largely based on annual mileage, value, actual pollution check, claim history, etc.

The Govt needs to implement legislation to hold all Telco’s and Internet service Providers (ISP’s) fully accountable for all misuse of their services so that they will be forced to actively police, detect and prevent scammers as it would seriously impact their bottom lines and put their operating licenses under constant review. This is far better than allowing these practices to continue and impact the public, especially as the public have no real way of preventing these activities and in many cases do not even know they are being scammed. The Telco’s and ISP’s should also be made fully responsible for reimbursing the public for any funds scammed / stolen plus any legal expenses that the public incur, and in some cases some compensation for the experience.

The which reviews of household appliances are great but tend to comment only on how well they function. It would be useful if they also commented on aesthetics and quality feel as well.

I need to buy a washing machine and a tumble dryer both of which will fit in a space in a fitted kitchen. Both must be a depth of less than 62cm. Washing machines have dept in the table. Dryers to not

Despite winning overall, I have found Fairy NEVER removes all oil/fat from pans, as seen in kitchen roll wipes. Does the testing need changing? Do I need to use much more liquid than suggested?

Is there any guidance available (particularly from Which?) on installing sound insulation in your home to reduce the level of sound coming through the wall from a neighbour?

This not a scam YWB phoned me to ‘update my vulnerable marking on my a/c’. No warning by letter, I’ve since exchanged communications and they seem unconcerned that it could be a scam and I was wary.