We’re keen to hear which areas of consumer detriment are a key concern for you: what do you think Which? should be campaigning on?
Over the past year we’ve been asking groups of members for their views to shape and prioritise our work. This has helped inform what products we test, the issues we investigate and what supplements are supplied alongside the magazine.
We currently prioritise our work based on the issues we’ve identified as causing the most harm to consumers. These issues include the prevalence of scams, holiday protections, the freedom to pay by cash and combating fake reviews online.
We’re keen to hear what areas are a key concern for you and what you would like us to campaign on. We’re asking you to vote on one of the four topics below to help us prioritise our work:
✅ Product lifespan: Products don’t always last as long as consumers would expect. Should we ask manufacturers to create products such as smart tech and washing machines with longer lifetimes, therefore making them more sustainable?
✅ Electric vehicles: The government has brought the phase out of new petrol and diesel cars and vans forward to 2030. Do you have concerns over the ease and cost of the transition to electric vehicles?
✅ Buy Now Pay Later: Postponed payment schemes are being offered by many retailers. Do you think it’s wrong that shoppers are encouraged to take on credit payment plans by being offered discounts or even being offered pay later options by default at the checkout?
✅ Customer service: The pandemic severely impacted businesses’ capacity and ability to serve their customers. Some companies adapted and innovated well, but complaints on poor customer service have risen across sectors. Do you feel the pandemic is still having an impact on customer service? And is this a priority for you?
Would you rather we campaigned on a different topic? You can suggest an alternative here.
Cast your vote and let us know your views in the comments.