Which? Legal Hour: your questions about shopping online
The Which? Legal team will be taking your questions about your rights when shopping online.
Post your questions below and vote for what you’d like to see answered before midnight (00:00) on 10 December, and we’ll post their answers during the next Legal Hour on 11 December.
The Legal Hour will provide general information and guidance on the topics selected and shouldn’t be used as a substitute for legal advice on any specific issues you have. Please bear in mind that we may not be able to answer all questions, as some may require tailored legal advice which can’t be given in a public setting.
If you would like more-in-depth, affordable, advice from a legal adviser call and join Which? Legal today.
Share your idea
If I don’t pay Customs charge, will item actually be returned to sender?
COVID being used as an excuse for non delivery of order
NHS discrimination by nationality for EHICs after Brexit
Unfortunately this question is out of scope for this Legal Hour @NFH, however I have flagged this to the teams covering Brexit as one to look into.
Partial refund
Accidental purchase of an E book.
How to get a refund for an order that you have never received?
Order from OnBuy – faulty MacBook Air repurposed laptop
Who is responsible for returning item not ordered?
Retailer refusing to refund / replace missing delivery
Retailer refusing to refund or replace goods not delivered by courier
In October I sold 9 ebay items, the £97 due was not in my ebay account.
As far as Paypal is concerned they have decided, with no investigation, that the money has been stolen and it is my fault
Unfortunately this one is out of scope for this Legal Hour, Rod as it’s to do with selling items. However you could raise it with W? legal direct if you’d like
Returning a sale item – Refund or Exchange
Supplier’s hacked email account
Replacement Item
Internet shopping
Parcel delivered to wrong person
Can I reclaim return postage for an incorrect item?
Is refund of postage due for returned items?
Returning clothing during covid
what are my right ?
VAT added to an advertised sale price on the payment page
Black Friday sale
Web store vanished
REPAIRS and GUARANTEES
Credit Note v PayPal Refund
not getting compensation for lost parcel
Lost order or Light fingers ?
Lost by concierge or light-fingered courier? Who is responsible?
Motor insurance companies unfairly load premiums on “born in UK /residency” ,when maximum no claims bonus is maximum 9 years ?
Hastings direct ,insured my car past 3 years ,charged extra £39.65 for “residence date change” -66 years old ,I lived 42 years in UK
Hey Ahmet,
Unfortunately this is an issue that wouldn’t be within the scope of Which? Legal’s services (see https://legalservice.which.co.uk/ for the full list of what they can advise on). You might find some help in our consumer rights guidance though: https://www.which.co.uk/consumer-rights/regulation/equality-act-2010. We’ll also make our Consumer Rights and Money teams aware of your comment to see if they might follow up.
Mobile phone exemptions from online purchases