Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
A third of holidaymakers who had travel plans ruined by the collapse of Thomas Cook have been told their refunds will be delayed.
It’s a blow to affected travellers, many of whom are due thousands of pounds after their holidays were cancelled.
Refund delays
The Civil Aviation Authority (CAA) is handling refunds for travellers who had booked Atol-protected holidays with the failed holiday company.
It originally said it would take 60 days to receive a refund after making a claim, but yesterday said it will take longer for some.
The announcement comes days before the first refund applicants should receive their money back, according to the 60-day deadline.
Atol protection is meant to give travelers piece-of-mind that their money is safe if their holiday operator goes bust.
Understandably, many are disappointed and stressed that they still haven’t got their money back after two months of waiting, especially so close to Christmas.
One of the ‘biggest ever’ travel refund schemes
The CAA said it received 67,000 claims on the first day applications were opened, and around 260,000 valid claims in total to date.
It is expected to have paid out £160 million in refunds by this weekend and believed it will be one of the biggest ever travel refund schemes.
Interestingly, the CAA also said that some 40,000 holidays are yet to be claimed for.
You can take a look at our Thomas Cook Q&A to read more about the claims process.
Have you been told your refund will be delayed? How has this affected you? Let us know in the comments below and we’ll get in touch.
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