/ Travel & Leisure

Thomas Cook refunds delay: are you affected?

Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.

A third of holidaymakers who had travel plans ruined by the collapse of Thomas Cook have been told their refunds will be delayed. 

It’s a blow to affected travellers, many of whom are due thousands of pounds after their holidays were cancelled.

Refund delays

The Civil Aviation Authority (CAA) is handling refunds for travellers who had booked Atol-protected holidays with the failed holiday company.

It originally said it would take 60 days to receive a refund after making a claim, but yesterday said it will take longer for some.

The announcement comes days before the first refund applicants should receive their money back, according to the 60-day deadline.

Atol protection is meant to give travelers piece-of-mind that their money is safe if their holiday operator goes bust. 

Understandably, many are disappointed and stressed that they still haven’t got their money back after two months of waiting, especially so close to Christmas.

One of the ‘biggest ever’ travel refund schemes

The CAA said it received 67,000 claims on the first day applications were opened, and around 260,000 valid claims in total to date.

It is expected to have paid out £160 million in refunds by this weekend and believed it will be one of the biggest ever travel refund schemes. 

Interestingly, the CAA also said that some 40,000 holidays are yet to be claimed for.

You can take a look at our Thomas Cook Q&A to read more about the claims process. 

Have you been told your refund will be delayed? How has this affected you? Let us know in the comments below and we’ll get in touch.

Did you receive your Thomas Cook refund within the 60 day deadline?
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Mrs M Bayfield says:
6 January 2020

I did not put my claim in when Thomas Cook collapsed because I was advised that the flight was provided by TUI and the accommodation would be honoured. Shortly before we were due to travel on 19 th December I contacted the Tenerife hotel just to confirm that everything was ok only to be told that as soon as TC collapsed they had cancelled our accommodation but would still honour it if we paid again.
As it was so near to Christmas and New Year we agreed to turn up and pay again.
The flight was perfect, thank you TUI. I sent a Recorded Delivery claim into ATOL at the end of November
But have so far heard nothing.
Because the accommodation claim was late I did not expect it to be settled by now but surely an acknowledgment should have been sent!!

Claire Rigby says:
14 January 2020

Made my claim on the date specified after it originally got put back by CAA. I’ve tried calling, I’ve tried an email to check the progress of my claim – no reply. As a single mom working part time, it’s taken years to save for our Disneyland holiday and now all of my savings are good knows where. I just want my money back so I can give my daughter some sort of holiday, albeit not the one she longed for.