/ Travel & Leisure

Can you create a consumer complaint, all in rhyme or song?

Southern Fail Musical

Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?

This week marks the one year anniversary of Southern Railway hitting the headlines after announcing an emergency timetable that cut services massively due to staff shortages, industrial action and engineering works.

In truth, as a Southern Rail passenger myself, commuters were at the end of their tethers last year after years of pretty poor service. A year on and not much has changed for passengers.

So where can you turn when there’s seemingly no light at the end of the (Balcombe) tunnel?

‘Would you mind explaining our anguish and existential dilemma through the medium of song?’

‘Don’t mind if I do’

Musical musings

Welcome to Southern Fail: the musical, directed by Mark Brailsford, starring Annie Harris and Javier Rasero.

As Brailsford told the BBC in June ahead of the musical’s premiere in Brighton:

‘Satire doesn’t really change the world, but it can add its little 10 pence. It channels people’s anger and shines a mirror up to the issue’

Channelling the Southern Rail anger (and there’s a lot of it) into satire and song has struck a chord with commuters. As a fellow Southern sufferer and campaigner, I headed down to Brighton for the show’s final night.

Sometimes laughter really is the best medicine. From industrial relations, the boardroom to the government – no one gets off lightly in a show that had the audience laughing while nodding along in agreement throughout.

The only downside was knowing I had to get the train back to East Croydon after.

Southern Fail Musical East Croydon

Creative complaints

We all know just how creative the Which? Conversation community can be, so this got us thinking, which other consumer grievances could use a creative musical shake-up?

Does slow broadband make you want to Twist and Shout? Or maybe you just Want to Break Free from your energy company – we want to hear your own ideas for full-blown musicals and individual songs.

To help out, here’s some inspiration from the Southern Fail musical itself:

  • – Leaves on the Line (Sweet Caroline – Neil Diamond),
    – Hayward’s Heath (Echo Beach – Martha and the Muffins), or
    – I Can See Crawley Now (I Can See Clearly Now – Johnny Nash).

We’re looking forward to seeing what you come up with!