Can Ryanair turn over a new leaf?

I have flown several times with Ryanair and on every occasion bar the last one I had no problems. On the one occasion when I did have cause to complain I experienced first hand the rudeness for which Ryanair has become infamous; the call handler was flippant, unhelpful and put the phone down. It seems that if everything goes smoothly and you obey Ryanair’s rules you’ll be fine and get a good deal but if it doesn’t you’ll pay for it dearly and have little chance of redress. I don’t use them now.

We use RA at least once a year. Not the smooth passage of a charter but the prices are very reasonable and probably more leg room than some charters. It’s a shame that the skimpy but expensive baggage issue means you can never take anything home with you. However, RA does what it says on the tin, you know what you’re getting, the Poundland of the air. It would be nice feel a bit more welcome and please, please stop the bloody fanfare when we touch down!!!!

For me its about honesty – Easy Jet are straighforward – RyanAir are disingenuous at best, deceitful at worst. I avoid using them if at all possible.

Overheard at the bar at Glasgow airport.

O’Leary: How much is a pint of Guiness?

Barman: 99p

O’l: that very reasonable, I’ll have one.

Barman: Did you bring a glass with you or would you like to rent one of hours? The no glass option is +50p, a plastic cup is £1 or a proper glass is £2 per half hour or part thereof.

O’L: A glass please.

Barman: OK now as you did not pre-order your pint before you came to the airport, there’s a surcharge of £2. So its £4.99 total

O’L hands over a tenner.

Barman: Thats £5.99 including the cash handling fee. ther’s tour £4.01 change.

O’L that’s ridiculous. How do you justify all these extra charges. I want to speak to the manager.

Barman: next!

Does a Leopard change it’s spots. I have used Ryanair once and Never again. The company does not care about it’s customers. They have proved that in the past, all they are interested in is the ££££ they can squeeze out of you and they are now panicking because they are not making as much.

I have also used Ryanair and will never use them again. I took a flight from Milan to Manchester T3; the flight time was 1hr 45 mins. The time it took the checked-in luggage to come out on the carousel once the plane landed was 1hr 50mins! Apparently, Ryanair employs their own luggage handling people. Says it all really….

Recently flew back from Malaga with Ryanair and was aware of their new policy with regard to the limit of the first 90 guaranteed carry on bags When finally queuing to board the aircraft a member of the airport staff appeared and started ticketing bags to go in the hold. He was not interested in the first 90 bag guarantee and so as we reached the aircraft for boarding our bags were taken from us but only after my wife insisted on taking out her medical supplies. Having taken our designated seats were we immediatley aware that our storage space above was empty. Further more, passengers boarding after us streamed on carrying their bags with them. Obviously the 90 bag rule had not been applied and the airport staff had just picked a group of people at random. Throughout the file the storage area above our seats remained empty!! No More Ryanair for us!

Decided to give Ryanair another try in April as their flight was most convenient in terms of local airport.
Booking was a disaster – could not enter my name correctly as it has a hyphen and Ryanair said this was an unpermissible character! But if I left the hypen out, my payment card wouldn’t be recognised correctly. So called a Ryanair number in Ireland. Helpful agent managed to take my booking over phone and payment. Immediate confirmation email.
3 hours later another email from Ryanair saying bank had declined payment. So I booked same flight using Opodo with no problems and this is the flight I used.
However when I got my debit card statement it showed Ryanair did take the first payment and hours before sending the cancellation email.
I have emailed them and even sent a letter trying to get the money they took and they seem to deliberately misunderstand, even though I attach all the evidence. They keep trying to make out I made duplicate bookings and ignore the fact that they cancelled my original booking.
It seems their policy is now to act stupid and hope you’ll give up.
However they owe me £80 and I won’t be giving up. The only mistake I made was to book with Ryanair.
I have now resorted to Twitter hoping they will react as it is very public.
Any ideas for next steps?