Delays and cancellations – isn’t it time for auto-comp?

Royal Air Maroc cancelled my flight with no notice. I found out when i went to check in. They had moved me from manchester to heathrow. I am disabled and on much medication so i have to get a taxi at a cost of £250 to enable me to get to london but i have to sit in london for nearly 24 hours as the man can only go at this time. Other than that the next available flight is 23rd february. In 11 days. My cat is already taken to her cat hotel because no one had contacted me. Can i claim compensation??

My flight was cancelled back in November 2018, I only found out recently before flight originally scheduled for this month, but through my own accord but crucially more then 2 weeks in advance. I was not informed via the agency or the airline, would this negate my compensation claim?

The airline would surely argue that although they failed to inform me ( within two weeks in advance of scheduled flight to claim compensation) I was aware as I simply found out myself more than two weeks in advance.

EU Regulation 261/2004 provides that passengers are entitled to compensation when their flight is cancelled unless they are informed at least two weeks in advance.

‘The airline has the obligation to prove if and when you were personally informed that the flight was cancelled’

The burden of proof that such information was provided to the passenger lies on the operating carrier – EU ruling, in the case of Krijgsman v Slm attached.

Any thoughts?

I have had four disagreements with BA over the past 16 months. The first was a flight cancellation due to inadequate de-icing equipment – BA refused proper compensation on the grounds that it was a weather incident. Subsequently a 3 month delay due to computer failure have a new flight and breakfast en-rout in Heathrow. BA took months to pay costs in the first event, limited to taxi and overnight costs – nothing for lost costs at destination. In the second – no compensation. The other 2 events were not delay related, but nevertheless costly encounters with BA customer services. I have been brushed off by customer relations many times and have recently tried three times to contact the CEO – so far no response.

I booked a ticket through the BA websiite to fly on a BA flight LHR-FRA & connect onto JP0115 to Pristina on 5 Mar 2019. When I got to FRA & the gate for my connection, I was denied boarding and was told this was because BA had not passed on my details to appear on the passenger list. I then spent 90 mins hanging on the phone at a Lufthansa helpdesk with BA customer services which eventually rerouted me on Austrian Airlines via Vienna to Pristina. I arrived several hours late at my destination. BA is denying my request for compensation, which I am disputing, because I cannot PROVE it was BA’s fault that I was denied boarding.

Until the law holds the Directors personal liable when they refuse to pay nothing will change. If I had my way if the airline refused or dragged their heels in refusing to pay or delay compensation more than 2 or 3 for separate flight issues then cancel or take away their licence to fly on their most profitable route and I guarantee no more issues will ever occur again in regard to paying compensation on time.

Is that ever going to happen NO, why the powers and bodies who oversee are not fit for purpose and probably have invested interest in being lax.

Easyjet cancelled flight to Faro at very last minute, after waiting over six hours at Bristol Airport. They still insisted on us checking in on time. Offered a £3 voucher p.p. for refreshments by Easyjet but a coffee was £3.30! Very little communication available. Insufficient staff. Web site was best – however it crashed when trying to book Hotel nearby. Poor Wi-Fi signal at Airport. Next available flight three days later so returned home by Taxi. Easyjet have promised to pay reasonable expenses only (via web site); nothing for delay as they say the crew were out of hours following French ATC and it was ‘exceptional circumstances’. We will check this out as our flight was not due to go over French airspace. We know that several flights were cancelled that day unfortunately. We prefer to drive as this is the second low cost airline cancellation we have had in September 2019. Luckily it appears that our travel insurance will pay compensation for delayed departure and lost car hire deposit but we feel that Easyjet should take more responsibility as they chose to cancel the flight. They were quick to send out a customer survey following our flight cancellation!

Raised a complaint and request for compensation following BA’s last IT catastrophe. That was back in August. Since them I have sent email and letter to them. To date apart from the automated email replies I have heard nothing from them. A total disrespect of passengers. Automatic compensation would save customers time and effort

EasyJet flight EZY6095 7th March 13:30 2020 BRS to TFS delayed due to technical difficulties. Waiting at Boarding gate 12. Then sent back to main terminal to wait for further news. Finally 3 Hours later advised by bulletin board flight and texts, flight cancelled to next day EZY9995 07:00. No use to me. Tried claiming compensation. Denied compensation by EasyJet as I was not on the plane. Now appealing decision.
EasyJet not even given me an e-mail address to respond to if I disagree with their decision or even a pointer about going to the ADR scheme if I disagree with them. Typical big company just want to keep the profit and ignore my rights.
Auto compensation scheme would be great, run by somebody totally independent from the airlines.

Sadly had our flights to Brisbane cancelled last week with less than 14 days notice. Obviously quite understanding about the whole COVID-19 issue but it has been extremely difficult trying to get any form of answer from Singapore Airlines about a refund of £3,000 flight costs. If you look at their website there is no helpful information or emails from the airline about what our options are other than re-booking. Why would I want to do that at this present time? Very frustrating. Sorry Singapore Airlines but you COULD DO BETTER.

Booked flight for 30 March from Malaga to Manchester cancelled 22 nd March. No flights to exchange to. Booked easy jet flight for 02nd April. Informed yesterday that flight is cancelled. Next available flight 01 May. We have been abandonded. No offer of a rescue flight nothing!!!!

Very frustrating! With BA the communication will stop automatically and therefore does not allow me to talk to a member of the staff. While with Ryanair after choosing refund they send me a voucher email asking me to accept while I just want the refund. And again every thing is done to avoid talking to the customer!!!!