Flybe collapse: your questions answered

All Flybe flights across the UK and Europe have been cancelled with immediate effect after the airline ceased trading.

Thousands of travellers now need to rebook new flights for their upcoming trips in order to return home. 

If flights were booked using a debit or credit card, travellers can ask their bank if they can claim the cost of their flight back.

Because most Flybe passengers book flights only, many won’t have Atol protection and won’t be entitled to a refund through the scheme.

We’ve put together this Q&A to answer the questions you might have if your flight has been cancelled.

Our guide on what happens when an airline goes bust covers a lot of advice on what you can do next.

The Civil Aviation Authority (CAA) has also published information and advice for travellers.

Your Flybe questions

You can ask questions in the comments section below and we’ll do our best to answer them. 

We’ll also continue to update this guide regularly as new information comes in.

My Flybe flight has been cancelled, can I get my money back?

There’s no right to a refund because Flybe has gone bust, but if you booked your tickets with a credit or debit card you should be able to get a refund from your bank.

If you spent a total of £100 or more on tickets with your credit card, in the same transaction, you can claim under Section 75 of the Consumer Credit Act.

If you paid using a debit card, contact your bank and ask if you can claim using chargeback.

It might also be worth checking your travel insurance policy to find out if you’re covered for the cost of the flights and any other costs caused by cancellations in the event your airline goes bust. There may be an excess fee to claim though.

Some ticket agents also offer a Scheduled Airline Failure Insurance (SAFI) policy when you book, so see if this is included in your travel documents. This would cover the cost of any travel you have to rebook.

I’ve had to rebook my flights and will need to pay to change my hotel and other transport bookings. Can claim these costs back?

You won’t be able to claim for these costs back unless your travel insurance covers you for this.

I’m currently abroad, will there be any replacement flights to bring me home?

Unfortunately you’ll need to make your own arrangements to return to the UK.

I booked flights with another airline, but a connecting part of my journey was with Flybe. What do I do?

Contact the airline or travel company you made the booking with. It should be able to reroute your journey.

I booked flights with a different airline, but my flight was operated by Flybe. What should I do?

Get in touch with the airline or travel company you booked with. It should be able to make alternative travel plans for you.

I booked Flybe flights through a third party ticket or travel agent, do they need to rearrange my travel?

Yes. If you booked flights or a holiday through a third party, get in touch with them directly. They should be able to make alternative travel arrangements for you.

Am I protected by Atol? 

Most Flybe bookings are flight-only and don’t qualify for Atol protection. 

However if you did book a package holiday (flights and accommodation) that included Flybe flights, you might be covered.

Check your travel documents for an Atol certificate, or get in touch with your travel agent.

I paid for my flight with gift vouchers, am I entitled to get anything back?

You can register as a Flybe creditor, but it’s unlikely you’ll get your money back. Flybe owes a lot of money – sadly those looking for gift voucher refunds won’t be considered a priority.

If you booked through a ticket or travel agent, you can always contact them and see if they’re able to rebook you, but there are no guarantees.

We’ll be updating this page regularly as new information becomes available.

If you have a question that we haven’t covered here, do feel free to ask it in the comments.