/ Travel & Leisure

Flybe collapse: your questions answered

Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?

All Flybe flights across the UK and Europe have been cancelled with immediate effect after the airline ceased trading.

Thousands of travellers now need to rebook new flights for their upcoming trips in order to return home. 

If flights were booked using a debit or credit card, travellers can ask their bank if they can claim the cost of their flight back.

Because most Flybe passengers book flights only, many won’t have Atol protection and won’t be entitled to a refund through the scheme.

We’ve put together this Q&A to answer the questions you might have if your flight has been cancelled.

Our guide on what happens when an airline goes bust covers a lot of advice on what you can do next.

The Civil Aviation Authority (CAA) has also published information and advice for travellers.

Your Flybe questions

You can ask questions in the comments section below and we’ll do our best to answer them. 

We’ll also continue to update this guide regularly as new information comes in.

My Flybe flight has been cancelled, can I get my money back?

There’s no right to a refund because Flybe has gone bust, but if you booked your tickets with a credit or debit card you should be able to get a refund from your bank.

If you spent a total of £100 or more on tickets with your credit card, in the same transaction, you can claim under Section 75 of the Consumer Credit Act.

If you paid using a debit card, contact your bank and ask if you can claim using chargeback.

It might also be worth checking your travel insurance policy to find out if you’re covered for the cost of the flights and any other costs caused by cancellations in the event your airline goes bust. There may be an excess fee to claim though.

Some ticket agents also offer a Scheduled Airline Failure Insurance (SAFI) policy when you book, so see if this is included in your travel documents. This would cover the cost of any travel you have to rebook.

I’ve had to rebook my flights and will need to pay to change my hotel and other transport bookings. Can claim these costs back?

You won’t be able to claim for these costs back unless your travel insurance covers you for this.

I’m currently abroad, will there be any replacement flights to bring me home?

Unfortunately you’ll need to make your own arrangements to return to the UK.

I booked flights with another airline, but a connecting part of my journey was with Flybe. What do I do?

Contact the airline or travel company you made the booking with. It should be able to reroute your journey.

I booked flights with a different airline, but my flight was operated by Flybe. What should I do?

Get in touch with the airline or travel company you booked with. It should be able to make alternative travel plans for you.

I booked Flybe flights through a third party ticket or travel agent, do they need to rearrange my travel?

Yes. If you booked flights or a holiday through a third party, get in touch with them directly. They should be able to make alternative travel arrangements for you.

Am I protected by Atol? 

Most Flybe bookings are flight-only and don’t qualify for Atol protection. 

However if you did book a package holiday (flights and accommodation) that included Flybe flights, you might be covered.

Check your travel documents for an Atol certificate, or get in touch with your travel agent.

I paid for my flight with gift vouchers, am I entitled to get anything back?

You can register as a Flybe creditor, but it’s unlikely you’ll get your money back. Flybe owes a lot of money – sadly those looking for gift voucher refunds won’t be considered a priority.

If you booked through a ticket or travel agent, you can always contact them and see if they’re able to rebook you, but there are no guarantees.

We’ll be updating this page regularly as new information becomes available.

If you have a question that we haven’t covered here, do feel free to ask it in the comments.

Comments
Jack white says:
28 March 2020

I was in Amsterdam when Flybe collapsed, I ended up getting my own flight home as this was one of the options from loveholidays. I had to pay my own transfer from the hotel to the airport and then transfer from Gatwick to my departure airport in Southampton. I have only been credited for the flight. What are my rights to claim the rest?

Jack – Your questions are generally answered in the Introduction to this conversation.

If Loveholidays organised your trip as a package holiday they were responsible for ensuring your return to your departure point so I would suggest you submit a formal claim to them.

If you had travel insurance it might cover it but otherwise I suggest you lodge a claim with the administrators so that you become a creditor.

Flybe went into administration on 5 March 2020 and immediately ceased trading. You could submit a claim for the additional costs you incurred in order to return home but customers are unsecured creditors and I doubt there will be much money left to .meet such claims after the costs of administration and payments to preferential creditors [e.g. employees] and secured creditors [e.g. banks and other lenders with a charge on assets like aeroplanes] have been met. It could also take a long time to resolve.

Neil says:
30 March 2020

Hello I booked a Flybe flight via a third party called Travel2be costing over £100. They have refused a refund ignoring my correspondence. I filed a dispute with AMEX (which I paid for the flight with) who rejected it was between me and Travelbe. As they won’t refund me I filed a Section 75 claim and AMEX rejected that too saying
‘ Unfortunately, we are unable to consider your claim. This is because American Express can only be held liable under Section 75 if there is a direct relationship between American Express and the supplier, Flybe.’
Is that correct? What are my options going forward – should I ask for a deadlock letter? Much appreciate your advice Thank you

Neil – I believe American Express are correct. Under S.75 of the Consumer Credit Act 1974 the credit card issuer becomes jointly party to the contract with the merchant [Flybe]. That means booking the air travel through a third party cannot give the protection offered by S.75. With Flybe now in administration your options are limited but you could register with the administrators as a creditor, although customers are not high up the priority list for payouts being neither secured nor preferential creditors.