/ Money, Shopping, Travel & Leisure

What New Year’s resolutions do you want companies to make?

The New Year is in full swing, and so are our resolutions (hopefully). But what if we could submit a wish list of resolutions that we’d like companies to commit to?

Today marks the Twelfth Night or the last day of Christmas, and so traditionally we should pack away our decorations and make the transition into the New Year.

Many of you might have made resolutions for the year, and some of you may have already made a start on yours – good work, keep it up 🙂

Being back in the office post-Christmas comes with a standard conversation:

‘Hello, happy New Year!…How was your Christmas break? Did you do anything nice for New Year’s Eve?…make resolutions yet?’

Which got us thinking…we all make resolutions to help us achieve our own personal goals. But looking back at our 2015 investigations we’ve found some pretty big issues which we think companies and manufacturers could resolve in 2016.

1. Airlines to pay up for flight delays

Last year we found that some airlines weren’t fulfilling their responsibilities for flight delay compensation, leaving millions of pounds going unclaimed. We want this to stop. If you’ve been delayed then you can use our flight delay tool to start your claim process.

2. Ticket resale websites to clean up their act

Despite the new Consumer Rights Act coming into force last year, we found key booking information missing from a number of ticket resale websites, which is a breach of the new Consumer Rights Act. We think all relevant information needs to be provided so that you can make an informed decision when buying tickets.

3. IFAs to be clearer about their fees

Last year, our money team revealed that it’s almost impossible to find out on financial advice firms’ websites how much you should expect to pay for financial help. Of the 500 websites checked, more than two thirds gave no indication as to what you’d pay for their services. We think financial firms need to be more transparent about their fees.

4. A guarantee on guarantee claims

We’re told by manufacturers that their washing machines and other appliances should last for years. So why not offer a warranty to match the claim?

A manufacturer might say that its washing machines should last seven to eight years, with consumers replacing it within five to six. But often the standard warranty covers you for only one year.

5. Longer term support for your tech

We want manufacturers to ensure that all services, software, and apps remain available for a reasonable lifespan for the products you buy. When buying a smart TV, you’d expect the apps you’ve been sold on to remain available. But updates to smart TVs (which you can’t avoid) often remove apps such as iPlayer and YouTube. And it would seem that it’s happening across all kinds of tech products, last year we were inundated with similar stories from peeved consumers.

A tall order?

Well there’s our little wish list for the year, you can see a few more on our online news story. Wouldn’t it be grand if these were all resolved?

So over to you then, do you agree with our wish list? What would you like to add?


Hi Bob, Fridges have moving parts! It’s called a compressor. And do you really mean ‘truly’ pathetic-that is to say, ‘truly arousing pity’?


I would like companies to be open with their contact details.

All companies should have postal addresses, national rate telephone numbers and email addresses.

I am fed up with only being able to fill in online forms, waiting in an expensive telephone queue, not getting past their first line of defence and now I am about to deal with a service company.

I don’t object to a first line of defence but it is so frustrating when they fob you off and won’t pass you on to someone who has the authority to help.

John says:
9 January 2016

Communications companies – one I particularly have in mind – improving their communications with their customers. Getting in touch with them/it has been & continues to be a nightmare.


Back when crude prices were rocketing, the airlines were quick to introduce Fuel Surcharges. Remember arriving at the check in desk and being asked for another £50 each before you could get a seat?

Well now that crude is plummeting (note that it dropped 7% today to a tad over $31 brll), the airlines should introduce FUEL DISCOUNT. Imagine the surprise at check in when they offer you a £50 REFUND before you get your seats!

Dream on.


It’s not just the pocket that suffers from the dishonesty of some retailers. It’s also your health. Here is a very common occurrence. You buy (from Sainsbury’s say) a small salad, a drink and some crisps say, as part of a “meal deal”. Before you buy you check the “traffic lights” for fat, salt and sugar content and it’s green lights all the way. “Hurrah! It’s healthy”, you think. You assume that this constitutes ONE meal. Not two, or three, or ten for that matter. (Can you see where I’m going with this?) You eat it all for your lunch. While you’re munching, you peruse the packaging more closely and realise that the “traffic lights” apply to HALF a salad. So it turns out that you have eaten twice the fat, salt and sugar you thought you were. The whole idea behind the “traffic light” system is that you can quickly see what you’re eating at a glance, not so that you can see what you could be eating if you starve yourself and eat half of a tiny salad, or even space it out over a week. And let me just say for the sake of comparison that I am not overweight or a big eater (5’3″ and 8 stone) so I don’t think my perspective is skewed in any way. They might just as well tell you what a 10th of a doughnut contains – that would make it sound really healthy!