What’s your biggest gripe when you’re at an airport? We surveyed more than 1,000 Which? members to tell us what frustrates them most before they fly off for their holidays…
If we can ignore late or delayed flights, there isn’t much that gets me down at airports.
But it would be good if airports could provide more space to get dressed again after passing through security.
At busy times it’s obvious that there will be a bottleneck of holiday makers putting on belts and shoes and re-packing bags but the space to do this never seems to be adequate.
It reminds me of the supermarket checkout experience; you’ve paid for your shopping, but still packing your bags and the checkout assistant starts putting through the next customer’s shopping – causing unnecessary stress at a time you really don’t need it.
What we’re asked to unpack, pack or remove at airport security has changed over recent years and there are good reasons for this, but the space to do it in feels like it’s just the same.
Endless airport security queues
We asked Which? members what their biggest airport frustrations are. Top of the list is the endless queue to get through security, followed by paying to drop-off and pick-up passengers. And completing the top three is the price of airport parking.
But some people simply aren’t bothered by the stresses of finding a parking space or queuing for security – 10% said they didn’t find anything frustrating at all about UK airports.
Top airport frustrations survey results
• Queuing for security (49%)
• Paying to drop off/pick up passengers (47%)
• Price of airport car parking (46%)
• Lack of seating, such as too few seats or uncomfortable seating (43%)
• Queuing at passport control (43%)
• Queuing at check-in (41%)
• Price of food at outlets (39%)
• Waiting at baggage reclaim (37%)
• Lack of space to dress after security (37%)
• Having to walk long distances between terminals (35%)
What’s your biggest frustration when you go to the airport?