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Travel & Leisure

422
Maintaining trust in travel: our 10-point plan

Genevieve Lloyd

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel
191
Has an airline offered you a voucher instead of a refund?

George Martin

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)
157
Consumers should not have to prop up the travel industry

Rory Boland

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

more on travel

Latest Travel & Leisure comments

Have you escalated a complaint against an airline?

NFH said 9 hours, 14 minutes ago:

I have two County Court claims against airlines awaiting trial, one British and one Polish,…
The Lobby: Off-topic discussion

malcolm r said 15 hours, 32 minutes ago:

I see no point in Which? simply drawing attention to products unless they have tried…
The Lobby: Off-topic discussion

Beryl said 16 hours, 18 minutes ago:

There was an old pirate cold Arrrrrrrrkwright Who was having some trouble with his eyesight…
The Lobby: Off-topic discussion

Beryl said 18 hours, 51 minutes ago:

They could go via a Nor(the)way.

by Alex Whittle on 22 September 2018

Have you been ‘glamping’?

Want to unwind for a few days in nature but can’t face the privations of camping? Luxury camping, or ‘glamping’, might be for you…

(on glamping…)

24
by Hollie-Anne Brooks on 18 September 2018

Are train companies doing enough to help disabled passengers?

As we all know, being a passenger on some of the UK’s trains can be tough. But what’s it like if you’re disabled as well? Our guest Hollie-Anne Brooks gives her experience.

(on travelling with a disability…)

109
by Alex Neill on 11 September 2018

LBC Consumer Hour: flights and holiday complaints

I joined Clive Bull as guest expert on LBC’s Consumer Hour last Sunday evening – and complaints about flights and holidays dominated the agenda.

(on consumer issues…)

10
by Amelia Wade on 9 September 2018

Are you entitled to compensation from TAP Air Portugal?

Customers who had their flight cancelled last minute aren’t receiving the compensation they’re entitled to – it’s just one reason we’re demanding auto-compensation for all air passengers.

(on flight compensation…)

16
by Which? Legal on 29 August 2018

Brief cases: money back on a disappointing ‘dream’ holiday

Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.

(more…)

12
by Oscar Webb on 18 August 2018

What would you do with an extra day off every week?

A company in New Zealand recently trialed a four-day working week, finding productivity skyrocketed. But what would you do with an extra day every week?

(on work…)

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