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Coronavirus Read our latest advice

Travel & Leisure

450
Coronavirus: your travel and consumer rights questions

Lauren Merryweather

The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.

(more…)
420
Maintaining trust in travel: our 10-point plan

Genevieve Lloyd

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel
171
Has an airline offered you a voucher instead of a refund?

George Martin

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

Latest Travel & Leisure comments

The Lobby: Off-topic discussion

VynorHill said 25 minutes ago:

I've just written a letter to my bank and have addressed it to my "local"…
E-scooters: why are people ignoring the law?

Codemonkey said 11 hours, 7 minutes ago:

I have an e scooter to avoid using public transport during covid, I also wear…
The Lobby: Off-topic discussion

wavechange said 12 hours, 33 minutes ago:

I do hope so. It's not a subject I can relate to. I'm not sure…
The Lobby: Off-topic discussion

John Ward said 14 hours, 34 minutes ago:

I think the Gangmasters and Labour Abuse Authority has got to grips with a lot…

by George Martin on 2 April 2020

Has an airline offered you a voucher instead of a refund?

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

171
by Lauren Merryweather on 5 March 2020

Flybe collapse: your questions answered

Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?

(more…)

116
by Lauren Merryweather on 27 February 2020

Coronavirus: your travel and consumer rights questions

The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.

(more…)

450
by Kate Bevan on 28 January 2020

E-scooters: why are people ignoring the law?

Electric scooters are an increasingly common sight on city streets, but are they a good idea? And why are so many people ignoring the law around their use?

on transport

34
by Guy Hobbs on 22 January 2020

What’s your favourite world city?

For most of the years we’ve been running our world city survey, Cape Town has hogged first place. This year we have a new winner – but what’s your favourite?

(more…)

7
by Steve Brook on 20 December 2019

My experience of the Thomas Cook collapse

I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it.

(more…)

2