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Travel & Leisure

422
Maintaining trust in travel: our 10-point plan

Genevieve Lloyd

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel
191
Has an airline offered you a voucher instead of a refund?

George Martin

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)
157
Consumers should not have to prop up the travel industry

Rory Boland

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

more on travel

Latest Travel & Leisure comments

Have you escalated a complaint against an airline?

NFH said 9 hours, 2 minutes ago:

I have two County Court claims against airlines awaiting trial, one British and one Polish,…
The Lobby: Off-topic discussion

malcolm r said 15 hours, 21 minutes ago:

I see no point in Which? simply drawing attention to products unless they have tried…
The Lobby: Off-topic discussion

Beryl said 16 hours, 7 minutes ago:

There was an old pirate cold Arrrrrrrrkwright Who was having some trouble with his eyesight…
The Lobby: Off-topic discussion

Beryl said 18 hours, 39 minutes ago:

They could go via a Nor(the)way.

by George Martin on 7 May 2020

Is your airline or holiday company claiming ‘force majeure’?

We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?

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57
by Rory Boland on 6 May 2020

Consumers should not have to prop up the travel industry

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

more on travel

157
by Genevieve Lloyd on 22 April 2020

Maintaining trust in travel: our 10-point plan

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel

422
by Alex Whittle on 7 April 2020

Are you paying more for lockdown entertainment?

From Netflix and Prime Video to the newly launched Disney Plus: have you started paying out more for TV and films to keep entertained during the lockdown?

(more…)

11
by George Martin on 2 April 2020

Has an airline offered you a voucher instead of a refund?

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

191
by Lauren Merryweather on 5 March 2020

Flybe collapse: your questions answered

Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?

(more…)

119