We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Travel & Leisure

119
Refund Us. Reform Travel: join our campaign

Genevieve Lloyd

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)
71
What’s next for the Which? travel campaign?

Jess Hodge

Our travel campaign has championed the rights of consumers on a wide range of issues throughout the pandemic. Here are our successes so far, plus the work that still needs to be done.

(more…)
16
Why is Ryanair issuing refunds through its ‘Wallet’?

George Elcock

Has your Ryanair refund been issued as a voucher through Ryanair Wallet? Here’s why we’ve asked the Civil Aviation Authority to investigate.

(more…)

Latest Travel & Leisure comments

‘£80 for two tickets to see Skyfall?’ Vue cannot be serious

Ian Norman Moore said 1 week ago:

Web site awful booked tickets but unable to pay, every time I click on pay…
Step into The Rhyming Room

VynorHill said 1 week, 5 days ago:

The Speed Of Dark. What is the speed of dark? That state with nothing to…
Update: win! Rail passengers will be able to claim for 15 minute delays

Sarah said 2 weeks ago:

LNER still only offer compensation for delays over 30 minutes. https://www.lner.co.uk/customer-service/refunds/delay-repay/
Step into The Rhyming Room

Beryl said 2 weeks, 3 days ago:

You paint a descriptive picture through verse Vynor. It is reminiscent of summer evenings spent…

by Simon Dicey on 12 March 2021

Money clinic: refund for unused travel cover

Have you struggled to get a refund for travel cover you haven’t ended up using? Here are the steps you should take to get your money back.

(more…)

11
by Lauren Stacey on 23 December 2020

Legal advice: stranded in Australia by airline

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

(more…)

4
by Kevin Grix on 27 November 2020

Rail Ombudsman two years on: have you used its services?

On its second anniversary, the Rail Ombudsman is calling on the industry to increase awareness of the scheme. Have you used it to help resolve a dispute?

(more…)

7
by Genevieve Lloyd on 3 November 2020

Refund Us. Reform Travel: join our campaign

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)

119
by Francesca Lo Castro on 18 September 2020

Have you escalated a complaint against an airline?

Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?

(more…)

2
by Matt Woosnam on 8 September 2020

How are sports clubs handling pandemic-hit season tickets?

Season ticket refunds have been a contentious topic since COVID-19 disrupted the world of sport. Our guest explains how English football clubs are approaching the situation.

(more…)

4