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Travel & Leisure

118
Refund Us. Reform Travel: join our campaign

Genevieve Lloyd

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

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70
What’s next for the Which? travel campaign?

Jess Hodge

Our travel campaign has championed the rights of consumers on a wide range of issues throughout the pandemic. Here are our successes so far, plus the work that still needs to be done.

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61
We’re taking your travel stories to the CAA

Genevieve Lloyd

The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.

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Latest Travel & Leisure comments

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Would you buy a package holiday from easyJet?

Patricia Ann Ransford-Jones said 6 hours, 53 minutes ago:

You book a holiday with this crowd of amateurs at your peril. We were due…
What’s next for the Which? travel campaign?

Ian said 4 days, 9 hours ago:

Aids, Ebola, all possibly man made problems that suddenly stop or lose their urgency when…
What’s next for the Which? travel campaign?

John Ward said 4 days, 11 hours ago:

This an emergency and, unfortunately, people for whom a vaccination would pose a personal health…
What’s next for the Which? travel campaign?

malcolm r said 4 days, 11 hours ago:

That is misunderstanding the purpose, which is to prevent people carrying a variant back to…

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by Trevor Baker on 10 September 2021

Covid test fraud: how big is the problem?

With reports of some individuals doctoring Covid test certificates, we want to explore if it’s just the tip of the iceberg. Are you aware of similar behaviour?

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2
by Jess Hodge on 1 September 2021

What’s next for the Which? travel campaign?

Our travel campaign has championed the rights of consumers on a wide range of issues throughout the pandemic. Here are our successes so far, plus the work that still needs to be done.

(more…)

70
by Neena Bhati on 27 April 2021

Why new aviation regulator powers are so necessary

Ryanair’s long overdue court date reminds us how necessary new powers for the aviation regulator will be. Passengers need a regulator they can rely on to stand up for their rights.

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5
by Simon Dicey on 12 March 2021

Money clinic: refund for unused travel cover

Have you struggled to get a refund for travel cover you haven’t ended up using? Here are the steps you should take to get your money back.

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11
by Lauren Stacey on 23 December 2020

Legal advice: stranded in Australia by airline

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

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4
by Kevin Grix on 27 November 2020

Rail Ombudsman two years on: have you used its services?

On its second anniversary, the Rail Ombudsman is calling on the industry to increase awareness of the scheme. Have you used it to help resolve a dispute?

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