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Travel & Leisure

423
Maintaining trust in travel: our 10-point plan

Genevieve Lloyd

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel
158
Consumers should not have to prop up the travel industry

Rory Boland

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

more on travel
117
Refund Us. Reform Travel: join our campaign

Genevieve Lloyd

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)

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Top three holiday scams – would you spot them?

saeed ahmed said 8 hours ago:

intialstock.com is this was fake or real please some one tell me friends
E-scooters: why are people ignoring the law?

John Ward said 1 week, 1 day ago:

Jacqueline - I am afraid I have to admit that I cannot understand what you…
E-scooters: why are people ignoring the law?

John Ward said 1 week, 1 day ago:

In an update to the Intro to this Conversation, dated 28 January 2020, Kate Bevan…
E-scooters: why are people ignoring the law?

John Ward said 1 week, 2 days ago:

Margaret - Many people who have bought electric scooters are counting on the government to…

Travel & Leisure convos

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by Simon Dicey on 12 March 2021

Money clinic: refund for unused travel cover

Have you struggled to get a refund for travel cover you haven’t ended up using? Here are the steps you should take to get your money back.

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10
by Lauren Stacey on 23 December 2020

Legal advice: stranded in Australia by airline

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

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4
by Kevin Grix on 27 November 2020

Rail Ombudsman two years on: have you used its services?

On its second anniversary, the Rail Ombudsman is calling on the industry to increase awareness of the scheme. Have you used it to help resolve a dispute?

(more…)

5
by Genevieve Lloyd on 3 November 2020

Refund Us. Reform Travel: join our campaign

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)

117
by Francesca Lo Castro on 18 September 2020

Have you escalated a complaint against an airline?

Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?

(more…)

2
by Matt Woosnam on 8 September 2020

How are sports clubs handling pandemic-hit season tickets?

Season ticket refunds have been a contentious topic since COVID-19 disrupted the world of sport. Our guest explains how English football clubs are approaching the situation.

(more…)

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