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Travel & Leisure

441
Coronavirus: your travel and consumer rights questions

Lauren Merryweather

The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.

(more…)
407
Maintaining trust in travel: our 10-point plan

Genevieve Lloyd

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel
158
Has an airline offered you a voucher instead of a refund?

George Martin

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

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The Lobby: Off-topic discussion

John Ward said 4 hours, 17 minutes ago:

There was a very revealing interview between Emily Maitlis and the former police chief of…
The Lobby: Off-topic discussion

Beryl said 5 hours, 14 minutes ago:

He certainly does but we don’t want it to rain for ever and ever!
The Lobby: Off-topic discussion

Beryl said 5 hours, 19 minutes ago:

I’m sorry I can’t faucet Malcolm but I think it’s on its way.
Is your airline or holiday company claiming ‘force majeure’?

Em said 6 hours, 27 minutes ago:

Air Transat is a Canadian company and they are quoting from their standard Terms and…

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by Genevieve Lloyd on 28 May 2020

We’re taking your travel stories to the CAA

The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.

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52
by George Martin on 7 May 2020

Is your airline or holiday company claiming ‘force majeure’?

We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?

(more…)

49
by Rory Boland on 6 May 2020

Consumers should not have to prop up the travel industry

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

more on travel

156
by Genevieve Lloyd on 22 April 2020

Maintaining trust in travel: our 10-point plan

Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.

more on travel

407
by Alex Whittle on 7 April 2020

Are you paying more for lockdown entertainment?

From Netflix and Prime Video to the newly launched Disney Plus: have you started paying out more for TV and films to keep entertained during the lockdown?

(more…)

11
by George Martin on 2 April 2020

Has an airline offered you a voucher instead of a refund?

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

158

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