Travel & Leisure

by Thomas Holloway on 3 August 2020

Legal advice: package holiday operator delays refund

Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.

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by Genevieve Lloyd on 22 July 2020

Refund Us. Reform Travel: join our campaign

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

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by Anabel Hoult on 23 June 2020

Government must intervene in travel: my letter to Kelly Tolhurst MP

Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.

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by Genevieve Lloyd on 11 June 2020

We’re taking your travel stories to the CAA

The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.

Is your airline or holiday company claiming ‘force majeure’?

We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?

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by Rory Boland on 6 May 2020

Consumers should not have to prop up the travel industry

We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.

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Legal advice: package holiday operator delays refund

Refund Us. Reform Travel: join our campaign

Government must intervene in travel: my letter to Kelly Tolhurst MP

We’re taking your travel stories to the CAA

Is your airline or holiday company claiming ‘force majeure’?

Consumers should not have to prop up the travel industry

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