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2992
Do you know your consumer rights?

Adam French

Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?

on consumer rights
231
Supermarket deliveries: have you been given items with expiring use-by dates?

Marianne Calnan

Has your supermarket delivery arrived with fresh products approaching their use-by/best before date within just a day or two? If so, we’d like to hear from you.

(more…)
143
Has Ocado’s switch to M&S worked for you?

Jon Stricklin-Coutinho

It’s been three months since Marks and Spencer became available on Ocado. Is it still a draw, or are you shopping online elsewhere?

(more…)

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Have you been let down by Currys PC World?

Steven Jenkins said 14 hours, 35 minutes ago:

Currys and Team KnowHow have absolutely the worst customer service I have ever encountered. I…
Why we’ve had enough of fake reviews

Rach10876 said 1 day, 21 hours ago:

Amazon has gone terrible for fake reviews it definitely needs to change
Have you been let down by Currys PC World?

ASingh said 2 days, 5 hours ago:

We ordered a range cooker through vivup for our new home. It was to be…
Has Ocado’s switch to M&S worked for you?

alfa said 3 days, 10 hours ago:

Hi ocado_shopper, nice to know I'm not the only one to have noticed. Em, I…

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by Adam French on 17 August 2021

Do you know your consumer rights?

Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?

on consumer rights

2992
by Luke Jeffery on 16 August 2021

What’s the most effective way to complain?

Many companies offer a multitude of contact methods from contact forms to chatbots to contact numbers. Which one do you find most effective to be heard?
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37
by Hannah Downes on 13 August 2021

Are your deliveries meeting your accessibility needs?

Are delivery firms doing enough to accommodate consumers with disabilities or accessibility needs? Have you had a delivery nightmare with a particular courier?
(more…)
10
by Luke Jeffery on 25 June 2021

Catalogue subscriptions: have you been signed up without consent?

Have you ever ordered something from a catalogue, only to be charged for an unwanted subscription? If so, we’d like to hear about your experience.

(more…)

1
by Daniel Dalton on 18 June 2021

Spotted a fake review? Share it with us

We’re on the hunt for fake reviews, but we need your help. Have you ever been offered an incentive in return for a positive review or to change a negative one?

(more…)

0
by Marianne Calnan on 1 June 2021

Product shortages: have you spotted out of stock items?

99 Flakes, garden furniture and DIY supplies are in short supply. Have stock issues and price increases impacted your shopping experiences?

(more…)

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