Shopping

by Luke Jeffery on 25 June 2021

Catalogue subscriptions: have you been signed up without consent?

Have you ever ordered something from a catalogue, only to be charged for an unwanted subscription? If so, we’d like to hear about your experience.

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by Daniel Dalton on 18 June 2021

Spotted a fake review? Share it with us

We’re on the hunt for fake reviews, but we need your help. Have you ever been offered an incentive in return for a positive review or to change a negative one?

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by Marianne Calnan on 1 June 2021

Product shortages: have you spotted out of stock items?

99 Flakes, garden furniture and DIY supplies are in short supply. Have stock issues and price increases impacted your shopping experiences?

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by Lauren Stacey on 24 May 2021

Legal advice: John Lewis refuses a free repair

If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.

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by Marianne Calnan on 19 April 2021

Supermarket deliveries: have you been given items with expiring use-by dates?

Has your supermarket delivery arrived with fresh products approaching their use-by/best before date within just a day or two? If so, we’d like to hear from you.

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by Shely Bryan on 18 February 2021

Is your faux fur really fake?

Are shoppers being lulled into buying products they’re keen to avoid? Humane Society International/UK (HSI) explains why it believes fake fur is being mis-sold.

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Catalogue subscriptions: have you been signed up without consent?

Spotted a fake review? Share it with us

Product shortages: have you spotted out of stock items?

Legal advice: John Lewis refuses a free repair

Supermarket deliveries: have you been given items with expiring use-by dates?

Is your faux fur really fake?

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