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Shopping

236
Have you been let down by Currys PC World?

Hannah Downes

We received more than 1,700 complaints about Currys PC World through our faulty goods tool this year. Have you experienced problems with your order?

(more…)
141
What’s the deal with fake Ray-Bans, scarves and dodgy products?

Chiara Cavaglieri

Have you placed an order lately only to have a pair of fake Ray-Bans, a scarf, or just a very poor-quality product show up in its place?

(more…)
130
Has Ocado’s switch to M&S worked for you?

Jon Stricklin-Coutinho

It’s been three months since Marks and Spencer became available on Ocado. Is it still a draw, or are you shopping online elsewhere?

(more…)

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Shopping convos

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by Hannah Downes on 13 January 2021

Should Xmas returns windows be extended?

Has lockdown thwarted your chance of getting a refund for an unwanted gift? Do you think the extra returns period should be extended again as a result?

(more…)

11
by Jon Stricklin-Coutinho on 15 December 2020

Has Ocado’s switch to M&S worked for you?

It’s been three months since Marks and Spencer became available on Ocado. Is it still a draw, or are you shopping online elsewhere?

(more…)

130
by Hannah Downes on 3 December 2020

Have you been let down by Currys PC World?

We received more than 1,700 complaints about Currys PC World through our faulty goods tool this year. Have you experienced problems with your order?

(more…)

236
by Adam French on 25 November 2020

What do you really think of Black Friday?

Imported fad? All hype? We’ve found that Black Friday isn’t all it’s cracked up to be. What do you think of the annual sales ‘event’?

more on sales

33
by Chris Walker on 5 November 2020

Why we still need action on price gouging

We’ve published our analysis of 1,500+ submissions to our price gouging reporting tool, and the results are concerning. Are you still spotting price gouging?

(more…)

68
by George Martin on 5 November 2020

How will your local shops deal with another lockdown?

While supermarkets are equipped to carry on through lockdowns, things can be different for small businesses and local shops. How are yours coping?

(more…)

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