Using Twitter to complain to a company about its service can be a swift and effective way of getting results. But beware if the ‘company’ suddenly private messages you – it may not be the genuine article, as one member discovered… (more on fake Twitter accounts…)
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Update: stopping bank transfer scams – what would meaningful action look like?
Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
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