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How can we build trust in the worldwide digital economy?

worldwide digital economy

With people increasingly using digital platforms and services, we want to ensure they can make the most of new products and have confidence in the growing digital economy.

If you’re like me you’ll have grown up watching Tomorrow’s World reveal the technologies of our not-so-distant future.

It was here that people got their first glimpse of cutting-edge devices such as the pocket calculator, the barcode reader and, most famously, the CD player.

Since it last aired in 2003, things have changed dramatically, and while I still don’t own a ‘hoverboard’, there has been a revolution in digital technology that has transformed the way we live.

Today, with a few taps of a screen, I can order a taxi, book a family holiday in someone’s home, buy a new book that will be delivered the next afternoon, and even borrow a dog for a day.

And if all that tapping feels too strenuous, I can get my devices to put on a Spotify playlist or change the channel at the command of my voice.

Greater good

There is no end to the ways that people’s lives have been enhanced by developments in digital technology.

But if we want to continue to enjoy the various apps, platforms and services we’ve come to rely on, we need to think about how everyone can benefit from them.

Most importantly, people’s confidence and trust are central to the success of the digital economy.

At the same time, if we want to continue to benefit from cutting-edge services, we need to ensure that any approach to regulation focuses on improving people’s experience without limiting new innovations that prove popular.

G20 Consumer Summit

That’s why today, on World Consumer Rights Day, I’m in Berlin for the G20 Consumer Summit, along with other members of the consumer movement from around the globe.

The summit is hosted by the German government, Consumers International and the German consumer association, VZBV. We’ve been working closely with them to come up with 10 recommendations for members of the G20 to look at. These will then be used to help set common guidelines for ensuring consumers’ best interests in the worldwide digital space.

The recommendations cover everything from how countries should approach regulation, to providing people with clear information about digital products in a way that works best for consumers.

The responsibility for ensuring that consumers’ rights are protected online can’t be managed by one country alone. Instead, this will require collaboration with and by governments, international organisations and businesses.

That’s why we’re calling on the OECD, the global body whose aim it is to promote policies that will improve the economic and social wellbeing of people around the world, to be appointed to develop a toolbox of policies, actions and measurement. It would then report back to G20 ministers in 2018.

We also want to hear from you: what digital products or services have you come to rely on, and what is it about them that makes you trust them over another?

Comments
Member

I find this surprising coming from Which as this website is full of trackers etc , not only that but “safer ” browsers are blocked because you want to be able to recognise them and “fingerprint” them and use that info for third parties only the NY Post has more . Fair enough but this is the state of info gathering all over the web , it means everywhere else I use a large number of apps and special browsers to traverse the web for safety . The problem with all those trackers is they play into the hands of bad hackers apart from emailing you advertising especially suited to you , even HTML5 can be used to check your “uniqueness ” (canvas fingerprinting ) . There is no safety on the web everybody uses you for profit even Windows 10 which has had another security download to cope with a large number of “vulnerabilities ” due to back-door money making exercises and Flash Player – yes 7 MORE vulnerabilities found , remove it at once . What we are getting now is a drive by commercial companies to instill into the public that it is “safe ” to use the Internet ” and that includes the government. Nothing could be further from the truth and yes , with the latest government intrusions into all our devices some very intelligent hackers have found that this allows then to enter your devices just like backdoors , so even the government isnt helping you . One university had its drink machine hacked (USA)due to the Io T,s being connected to it allowing connections to other devices making a large bot which attacked the University I have a mass of information as this is something I take a deep interest in and i don’t mind an argument on the subject as I could provide info that would shock some. Nobody is going to convince me “its safe out there “

Member

It is very sad that Which? have succumbed to the invasive tracker trend under the pretext of website functionality. They have certainly not placed themselves in a responsible position when it comes to privacy and raising issues with the authorities or companies now or in the future.

Member
bishbut says:
19 September 2017

Cookies ? who do the help ? not the computer user ? The website that’s all !!
No technology is 100% safe to use ! but many think it is even governments all over the world

Member

I think ‘trust’ is the key word here and perhaps convenience is another. I have been able to renew my car tax on line and when I can not think of a shop to visit, I can buy the required item on line in minutes. Some people bank on line and I’m sure there are very many ways in which the digital world assists us. Joining things, like music sources and players, printers and computers, thermostats and boilers, television and past broadcasts make our digital world seem connected and useful. Social media and personal communication technology have advanced rapidly since the turn of the century. If all this were to disappear there would be a huge hole in many of our lives, even though we managed without these things in the past. The danger is that with these advances have come the criminal element who have, so far, found it easy to exploit weaknesses and make digital life a misery. In addition many people have been able to use our digital age to make money with subscriptions and the selling of digital services. They create a need and then supply it. If it takes off they become wealthy. Fraud, hacking and virus distribution could lead to the end of the exciting time we have been having when new digital ideas have sprung up and become must have items. The more connected everything is, the more it can be disrupted and disabled. Likewise anything digital probably relies on a printed circuit board somewhere in the chain and anything that is made can, and does, break sometimes. The more digital we become the less personal we are and the more reliant on digital logic instead of personal judgement. I use the digital things that are useful to me. These are far fewer than most people use, because I haven’t found an advantage in moving further digitally. From this rather backward perspective, I would like to see a balance being struck. I look forward to a time when we have all the digital technology we need and we crave a healthy desire for humans to interact directly with each other; having control over our human destiny using humanity and not electronics.

Member

I think you raise an interesting point, lots of people really do like many of the products and services that are now available and the options that it gives us. I went on a cheap holiday last year where I stayed in a couple of people’s homes, and in one case it was nicer than any hotel I’d have booked. I can’t imagine doing that even 5 years ago and whilst I was wary at first, I’d do it again for other things – plus I’m probably more inclined to do some more quick holidays knowing it won’t cost a fortune.

Interestingly, I was talking to someone from another country recently who said they really liked AirBnB as a host as there were certain protections in place i.e that they have guarantees if there is ever any damage. Equally, I’ve used Borrow my Doggy as a borrower, and even as a former (and now current) dog owner I felt much more confident about doing it via their system as they have insurance and 24hr emergency vet cover. So things like that, where companies pro-actively put measures in place, make me more confident in using them, compared to others that don’t.

Member

” AirBnB as a host as there were certain protections in place ”
Whilst using airBnB may appear to be fine perhaps the opinion of those who suffer because of it should be considered also. Legislation in at least two major European cities as it distorts the housing market as land lords can get more money than simply letting to a worker.

The abuse of blocks of flats were it has the turnover of a hotel to the discomfort of the residents. I appreciate that for you that is not a problem but surely Which? should be providing information in the round not simply a biased single view?

Fortunately readers can address the imbalance if so minded:
airbnbvsberlin.com
is a very detailed examination and does expose the myth of people simply renting out a spare room.

Member
bishbut says:
16 March 2017

No technology is yet 100% safe or 100% reliable as some people seem to think I use technology for many things that I do but I know of the risks in doing so .It might be the easiest way but remember there are big risks involved when do do so

Member

I don’t think I ‘trust’ any specific aspect of the internet at all; it’d be more accurate to say I distrust some parts more than others. I do, for instance, have fairly high confidence in my banking, because the system is fairly robust and requires two-step authentication, one of which is divorced from the internet itself. But I also know that no system is totally secure. It’s a bit like the situation pre-internet, when people were talking about making things ‘idiot-proof’. That falls down because there’ll always be a better idiot and the same applies to the internet.

Having said all that, some companies still make amateur mistakes. Leaving laptops with unencrypted password information on a train or bus is but one example. Only this week an NHS worker was found having removed hundreds of confidential medical records from the hospital and taken them to a friend’s home ‘for safekeeping’, so when this sort of thing is happening as frequently as it would appear, hackers don’t really have to exert themselves all that much.

Member

For many of us using the internet is a great convenience and money-saver. Banking, energy supply, on-line payments, shopping……….But with this comes the problem of “understanding” what we do and the consequences. Most of us do not know this and rely upon the robust nature of major institutions. They need to provide secure services by law, with redress if they fail – their responsibility. Our responsibility is to use those services correctly. When we stray into uncharted internet territory, my advice would be – if you don’t understand what you are doing, don’t do it. Just like investments. As for “smart” devices, are they a novelty or essential to us? Is it worth the security risk for the “benefits” they are sold on? I’m a dinosaur so play safe.

Member

My greatest worry about using the internet is just how easy it is for scammers to pose as legit companies when placing ads online as there seems to be no requirement for companies listing these ads to ensure they’re genuine. Facebook are particularly bad in this respect. As many ads I see seem to be scams. I assume anyone listing a website whose registration details are anonymous is a scam.
Rules need to be in place to ensure people / companies placing ads online are using a verified postal address/ a verified email address etc. And I don’t believe the regulators we have in the UK are fit for purpose. I still see companies quoting 0845 no. with no mention of access or service charge nearly 2 years after OFCOM issued new guidelines. I’ve complained about sky ads breaking these rules 3 times and still they’ve not been fined.

Member

I am sorry you are having problems on Facebook with ads William , I am afraid to say that from August -2016 -Facebook is blocking—AD-BLOCKERS ,thats right they will block your blockers . This is a “dyed in the wool ” fact openly admitted by Andrew Bosworth VP of Facebook and published openly on the US web and on one of USA,s big daily,s .The advertising industry says-quote – (USA ) its costing us “$Billions ” , nearly 70 million US citizens use ad blockers ( 2016 figures ) expected to grow to 87 million , when i tried to download the webpage I was blocked because -my ad blocker was on , not one to give up , I screen shotted it, the end result ? if you inhabit Facebook live with the ads good or bad.

Member

I’m not worried for me, I usually just leave sarcastic comments on them. I’m more concerned for the majority who have zero knowledge of things world wide web related.
And I know full well that facebook don;t care who they run ads for. So it’s down to govts to make them, but sadly they won’t

Member

In the spirit of the convo,s professed aims (building a safer world using the Internet ) I don’t think Which can complain if I actually provide posters here with the means to at least help them be safer on the web. But the thing is many don’t believe there is a problem or just say-okay I know the risks but its my responsibility , while there is freedom of choice in life , holding back information on that basis is censorship in my view and this website holds values to help the public ,or should , so on that basis I provide an URL that any poster here can access to test their browser , I know it works because I tested it many times Some may find its blocked to them but rest assured its not because of any malware on it only “some people ” not wanting you to find out the truth or they hate the freedom organisation behind it , please don’t let politics get in the way – : https://panopticlick.eff.org/ I also can supply a long list of apps for anybody wanting to be safer on the web , if asked for . I have to state that making your browser reach the secure standard of this test will block you from many websites and/or you will only see text so its entirely up to you if you heed its advice or not but it will certainly open your eyes to the truth. Just click on -test me .

Member

Very useful site, that, Duncan. EFF are a worthy bunch.

Member

I have grown accustomed to having a computer, a smartphone and a smart TV and I find them convenient, I enjoy having them, but I can’t say I trust them, or truly rely on them. I’m old enough to remember life without them, not that long ago. Talking from a home and not a work point of view, I’ll get rid of them before I get rid of my washing machine.

Member

I like that last line Sophie – straight out of “True Grit ” the Movie !

Member

When this sort of thing is a fairly regular occurrence, what price trust?

https://www.theregister.co.uk/2017/03/16/barrister_fined_over_data_breach/

Member

Smart TV’s the easy route into your home network.

“The proof-of-concept exploit for the attack, developed by Rafael Scheel of cyber security firm Oneconsult, uses a low-cost transmitter for embedding malicious commands into a rogue DVB-T (Digital Video Broadcasting — Terrestrial) signals.
Those rogue signals are then broadcast to nearby devices, allowing attackers to gain root access on the Smart TVs, and using those devices for nasty actions, such as launching DDoS attacks and spying on end users.
Scheel provided a live hacking demonstration of the attack during a presentation at the European Broadcasting Union (EBU) Media Cyber Security Seminar, saying about 90 percent of the Smart TVs sold in the last years are potential victims of similar attacks.”

Digital trust … sure thing.

Member

The latest security news on this issue is plastered all over the internet including the Wall Street Journal and many security websites. This hasn’t appeared on the UK media for some reason (as far as I know ) but America is more open to this sort of thing . Amazon has been hacked again and passwords stolen and third party sellers are being blamed , although they are kicking up about the bad publicity , a lot of money has been taken .We actually had one poster on Which complaining about Amazon in this regard but as it was only one UK citizens I didn’t link it up with what happened in the USA , but I got an email from a security firm giving me the details which I followed up . Those with passwords are advised to change them , much criticism of Amazon of being “not very helpful ” in the USA I just thought it would be better if UK buyers from Amazon were alerted , I think Amazon have now instituted 2 stage password verification but check it out.

Member

The NHS has been attacked by ransomware malware effecting many NHS hospitals and GP surgeries right across the country and causing a shutdown in patient information and use of the hospitals computers . As far as I know many use Windows 7 but it would not matter if it was Windows 10 , I mentioned in another convo that an update had to be applied by Microsoft to solve this problem but it is vital that you check to see if YOUR computer has been updated . The fault , which is a “gaping hole ” is in Windows Defender and its other version . The hackers have only to send an email which Windows Defender scans —and thats it -INFECTED !! I dont care how much the mass media love MS the facts are it is not a reliably safe system because of back-doors I have been saying it for along time to plenty of boos but my first allegiance is to the British public NOT Big Business USA , I care for their safety . This fault has been admitted on line by MS itself -you are advised by them -IMPERATIVE !! that you check your update of the MIcrosoft Malware Protection Engine (their words ) -aka Windows Defender to see if its at LEAST == version –1.1.13704.0. This is no silly game this is deadly serious -check it NOW !! There is also a new Intel chip flaw which hasnt been fixed and if you have an ASUS router –update now ! – This is no joke , read the newspapers . its is done by remote control no need to call you or get you to click on anything , NOW do you believe me when I say the internet is NOT safe no matter how many governments+ commercial interests say otherwise.

Member

Duncan, latest news from BBC Radio 4 just now was that the attackers used bugs first discovered and exploited by US security agencies. These were also fixed by Microsoft a few months back.

However those patches do not seem to have been installed on the affected NHS systems. It was also reported that some of those systems still use XP, for which no fix may have been available.

Member

It also seems the attack has just persuaded MS to release patches for its “unsupported” OSes, including XP.

Member

I have been sent another email with more info on the above Nationwide attack by hackers by a virus control company I used to praise when I used it when I had Windows . This attack is a Global Attack on nearly 100 countries and isn’t just hospitals but telecommunications companies /utilities and guess how the attackers were able to do it ?? the attacker/s used STOLEN data from the—NSA to exploit vulnerabilities in the Windows system (Windows Defender ) to demand $300 / PC so maybe its ironic that the NSA ( and probably GCHQ ) are the cause (indirectly ) of what is happening , its certainly rebounded on the USA . Most people in the UK dont have a clue of what the NSA/GCHQ are not only capable of but the digital “programming ” they are capable of , because they want access to your computer they design “channels ” using malware techniques to do so , its certainly backfired on them now . Of course you are never going to read any of this in detail in the UK mass media those ruling us “protect ” their own and it makes GCHQ,s application to remove all encryption protection by your ISP as downright dangerous and its being done with the minimum of publicity just like the “Snoopers Charter ” was introduced with the quickest legislation since the Suez crisis or WW2 . I am sure the naysayers will be out in force to deny any of this with-rubbish/impossible/ cant be done / but it will just show the level of intelligent information gathering is lacking or they “dont want to rock the boat “

Member

Duncan, I think the gist of your story is all over the UK newspapers, just as it was on Radio 4 this morning.

Member

You mean the newspapers admitted the NSA was installing malware on peoples computers to collect their data DerekP ? If so could you quote just one newspaper saying that ?

Member

Not as such, but mention was made of the NSA origin of the tool used to distribute this malware.

Also, the general proposition that the NSA spy on everyone is now old news. Some bloke called Edward Snowden got into trouble in 2013 for letting this be known. Indeed this is such old news that a Hollywood movie about it was recently released for UK DVD sales.

Hence, I’d argue that this point could now be help as common knowledge, on which basis it is not very relevant as “breaking news” within the details of the current cyber attacks.

Member

Wonder whether M$ could be sued for not maintaining their old OSes?

Member

The problem is DerekP is that people should not get blase about what going on behind their backs as continually and unceasingly the media+ Big Business+ both governments through continuous advertising state- the internet is safe to use , people believe that rubbish because it comes out of the mouths of those that they have trust in when patently its a lie. Yet Which et al tell people “how to make themselves more secure on the internet ” while at the same time the same people they trust are making sure of the opposite bringing in legislation to BAN encryption by computer users/ email companies / and now ISP,s tell me DerekP is that not the height of hypocrisy ? Please dont bring up the “bogyman ” – its “terrorists” to blame , a good excuse for removing citizens freedom and rights and turning a country into a police -state.

Member

I’m sure they’d argue that, given their “free upgrades” to W10 and end-of-life warning messages on Vista and XP, they had taken reasonable steps to protect customers.

From a UK SOGA perspective, most consumers don’t buy Windows directly from M$, so have no contractual relationship with them.

Furthermore:

Other software vendors also follow the practice of not supporting old OSes.

It has been reported that patches capable of preventing this attack were released by M$ in March, in which case poor system maintenance is likely to have been a major contributory factor and something that M$ cannot be blamed for.

Member

“Please dont bring up the “bogyman ” – its “terrorists” to blame , a good excuse for removing citizens freedom and rights and turning a country into a police -state.”

I didn’t and I wasn’t going to.

Member

I have this very minute been emailed by a US security app website of which I am a member which checks constantly with an excellent coloured display of ALL out going/incoming traffic . Its still not LInux friendly yet but I wait in hope . It informs me that all Chrome/Chromium browsers are connected IP wise permanently to Nintendo Switch this is surely a major security problem . Not only that other posters have checked up and most of their Smart TV,s are the same one being a Sony TV –and worse they have programmed the firmware to tell your router /modem that what is connected is not a TV but a Nintendo product ,in his case -product XD . Smart TV,s usually use Android operating systems the most easily hacked system in communications . This is American latest so it might not have reached here , it means they are selling your info to third parties and people still wonder how big business knows so much about them as well as hackers. They have your address because your IP can be narrowed down by secret digital means I dont want to go into as it gives people ideas. Its a very good app ( the security one I mean ) .

Member

This has been doing the rounds for about five months, Duncan. It’s possibly down to the use of WebKit (layout engine software component for rendering web pages in web browsers) which is used by a lot of things, including Linux Safari, Chrome and more. That may be why the reports of User Agents are currently appearing showing erroneous connections.

I;m not sure what you mean by “Chrome/Chromium browsers are connected IP wise”. They’re detected as being that variant of Webkit, certainly, but they don’t use common IPs as far as I know.

Member

Build trust in the digital economy –not me ! Just noticed the updated Firefox has stated that many of my blockers will be blocked themselves completely , in the November update , they are now labelled -“Legacy ” they say , like the app designers of “smart TV,s that they are” not keeping up” with the latest versions Firefox . Firefox is sly while I can control the download I am blocked from viewing exactly WHAT it is doing to the version already installed , they do admit add-ons “interfere with its function -real meaning ? third party entities are being blocked (profit ) . Guess what ? the most effective blocker has been put out of action and guess which ones are “okay ” the stupid unreliable , easy to overcome ones . Looks like FF is coming to an end for me I dont use it much now only Which and a couple of websites , I would be highly stupid to allow removal of my protection just so they can make a profit out of me getting malware.

Member

Do any regulars use CC cleaner if so its been hacked –badly millions compromised – a backdoor was opened allowing ransom ware/key-loggers/spyware to be installed . I did not know CC Cleaner was sold off by Piriform to Avast in July this year it didn’t take the hackers long to exploit a backdoor that Avast implanted thank goodness it doesn’t work in Linux . Let that be a lesson to many, a successful protection/ computer help company gets sold to a bigger organisation and –they exploit it. Secondly I see , at least on my other browser that Which has taken the latest advice from Google and made its website -HTTPS I already have HTTPS Everywhere installed anyway . Its to stop “man in the middle” attacks on FTP etc -file transfer protocol moving to FTPS. Google Chrome has already advised websites they will be marked as “insecure ” if they still use -HTTP . Chrome 63 will be released in December and it will cover this -see Chris Palmer – Chrome security. I do not have Google anything but I know many do and all I am concerned about is posters security. Which has links with Google.