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Windows 8 and its much needed apology

Windows 8 logo

An apology, at the very least – that’s what I expect from Microsoft. Because that’s what it owes its customers for the misery that was Windows 8, which will be remembered as a failure ever more.

Windows 8 revealed a company struggling to keep up with these touchscreen times. Clearly, heads have rolled at Microsoft HQ, and the newly unveiled Windows 10 is its effort to win back the trust of its customers.

Windows 10, though, not 9? Perhaps the marketing gurus are putting some distance between the new effort, which will be released next year, and the woefully received Windows 8. But as for an apology – perhaps even this isn’t enough.

Free upgrade to Windows 10

If Microsoft wants to truly earn the love of its customers, it could do a lot worse than to make Windows 10 a free upgrade for anyone who suffered through 8. Not discounted. Free. This is something that Apple has managed to do with all of its recent OS X updates, for example.

Let Microsoft pay the cost for its mistakes with Windows 8 – customers shouldn’t have to

What was you experience with Windows 8? Were you happy with Microsoft’s OS or has it pushed you away to other operating systems?

Should Microsoft give Windows 8 owners a free upgrade to Windows 10?

Yes (92%, 1,831 Votes)

At least a discount (6%, 125 Votes)

Don't know (1%, 23 Votes)

No (1%, 21 Votes)

Total Voters: 2,000

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Comments
Member

Wow! And so unbelievably good. Now I might sound a tad cynical but perhaps that goes with long experience of software company promises.

” Technology should be out of the way and your apps, services and content should move with you across devices, seamlessly and easily. In our connected and transparent world, we know that people care deeply about privacy – and so do we. That’s why everything we do puts you in control – because you are our customer, not our product. We also believe that interacting with technology should be as natural as interacting with people – using voice, pen, gestures and even gaze for the right interaction, in the right way, at the right time. These concepts led our development and you saw them come to life today.”

Member

See!!! Geek sentences that in reality are meaningless drivel.

It’s very sad……..

See my other post for clarity

Member

Hi all, here’s our latest post, sharing that Windows 10 will be a free upgrade: https://conversation.which.co.uk/technology/windows-10-free-upgrade-windows-7-8/

Will you update to Windows 10 as soon as it’s out? Or has your loyalty already shifted to another brand? And do you think it’s right that operating systems are now being given away for free?

Member

A lot depends on whether 10 can be loaded over 7 or 8, or whether it has to be a clean install with concurrent re-installation of everything else. At the moment I am inclined to wait until 10 is out so that I can make another computer to run alongside until everything can be moved over.

Member

Every indication suggests that an upgrade over Win7/8 will be possible. You can certainly perform a non-destructive reinstall of both 7&8. But don’t try it with the preview version.

Member

Does anyone know if a machine was made using the preview version whether it could later be upgraded to the full version using a Windows 8 CD as proof of purchase?

Member

I’m guessing, but there’s definitely something afoot. I think Win10 will remain free thus making new Windows hardware a little cheaper enabling it to compete with the likes of Chromebooks.

But I also think that it will eventually attract an annual fee for updates and upgrades. Office 365 is doing very well compared to Office 2013. I won’t be surprised if Windows follows the same route.

Member

This is what happens when you let the over-excitably geeks play on their machines and come up with visionary ideas that have never actually been road tested with ordinary people.

Microsoft locked them up after Vista and thought they had learnt their lesson, showed them Win 7 and said ‘GOOD’
The hairy excitable geeks did not understand this difficult word as it did not form a sentence of 30 incomprehensible words and a Yee-haw!

Hence Win 8

Member

Fantastic news from MS.( Am sending this on Windows 7 )
but worry that I will not need the upgrade Is windows 10 so very different? When will windows 7 end? Incidentally I think ‘Which computing’ is the best magazine of all- your helpdesk is quite the best thing that is written. But please can you answer the questions put to you in the MS system that applies .