/ Money, Technology, Which? Membership

Welcome to the new Which? Conversation


Welcome to the new Which? Conversation website. Read on to hear about some of the site’s new features.

Following feedback from our community, we’ve been hard at work redeveloping Which? Convo. I’m very pleased to unveil it today, and I’d love to hear any feedback you have. Here’s a brief round up of some of the new features, but I’m happy to answer any questions you have in the comments.

Finding conversations you’re interested in

There are now nine Which? Convo topics – find them at the top of the site or on our homepage. So if you want to chat about slow broadband speeds, head on over to Technology. Peeved about supermarket special offers? Shopping’s where you need to be.

Within each topic you’ll find communities of people interested in the same stuff, so watch out for car enthusiasts in Motoring or financial experts in Money.

Your own profile

Everyone now has their own profile, not just authors!

Sign in with your existing Which? Convo credentials, then have a look at your profile to find a list of all the comments you’ve made. If there have been any replies to your comments, you’ll be notified of them here too. You can even @mention people in your comments – try @patrick and I’ll be alerted!

You can add some information about yourself, including any hobbies and interests. This will help others with similar interests find you in our new Community Members search page. And if you find someone you like, you can add them as a friend – this means you can more easily see what they’ve been talking about by filtering by ‘My friends’ on our Recent Activity page.

Recent activity

What’s the Recent Activity page? Well we heard you loud and clear that you were fed up with only being able to see just nine of the latest comments on our homepage. So rather than just increasing the number of comments you could see by a small amount, we thought we’d let you access all the comments that have ever been made in the past five years. That’s what the Recent Activity page is for – you can filter by comments, Convos, what your friends are saying, and more. If you want to come back to one of those comments so you can reply later, add it as a ‘favourite’ then you can filter by just your favourites too.

Got an idea for a convo?

You can now share your ideas for new conversations in our Ideas lounge. And if you’re not feeling inspired, why not vote for the ideas others have shared?

We’ll regularly check out your ideas and will be interested to see how popular they are with the community. We’ll let you know whether we’ve picked one of your ideas and may be in touch to ask if you’d like to write it!

Much, much more

You now have the chance to edit your comments for 15 minutes after you posted them, meaning you can now say goodbye to those peskey pesky typos. If you feel so inclined, you can sign in with your Twitter, Facebook or Google+ account – that makes registration all the quicker and will use your name and photo from your chosen account.

There are all sorts of other new things that I’ll leave you to discover, but in short welcome to the new Which? Convo! I know it’ll take some time to get used to, but I hope you like it. Of course, as with any new site launch there will be things we need to fix, so if you spot anything, please just add a comment here and I’ll look into it. Finally, a big thanks to all those who were involved in testing the website – we couldn’t have done it without you.

If you need any help finding your way around the new Which? Conversation, we have a Help Getting Started guide as well as a Frequently Asked Questions guide.

If you would like to discuss the closure of Which.net, you can do so in this dedicated discussion area.


I have tried changing my avatar back to the purple flying Alfa Romeo twice today and each time it has reverted to the spider.

Maybe if you start by getting the praying mantis to dispose of the spider….

It’s been a long time since you first mentioned this.

🙂 The bugs are brought over from the test system when we get updates.

I had given up hope that my QR code avatar would ever work again when we moved to the new Which? Convo, but someone kindly fixed it.

Hey @alfa, did you try to make this change recently (in the past week or so)? My reason for asking is that we’ve not actually deployed anything from the test site in a couple of weeks now, so if you’ve tried within the past week or so it may be that something else is amiss.

Would you be able to send me the image you’re trying to change it to as well (over to conversation.comments@which.co.uk)? That’ll help me look into what’s going on here and attempt a fix if possible.

The Battle Of My Avatars

Jon, back in July 2015, I was involved in system testing the new style convos which we have now.

One of the tests I did was to change my avatar to the spider, then change it to the praying mantis (it might have been the other way around but was definitely these 2). That test system was the only place I have used these 2 avatars.

Somewhere along the line, the test and live systems have become out of sync as sometimes when changes are made the old avatars reappear which they did in October. It will also be the reason other faults rear their heads here.

I don’t usually have to do anything as the flying alfa usually reappears when I mention it.

I think that should work – I’ve purged out the old user images on this site, and have replaced it with a crop of your Battle of the Avatars. Hope that works for you?

I’d be curious to see if this does happen again, not least as I can’t find either avatar of yours on test. My guess is that you’ll default to the gravatar auto-generated image, but we’ll see!

Getting there . . . one bug gone. 🙂

Spider still here in public. Praying mantis gone from profile and now showing car.

one bug gone.

I see what you did there!

In the back end you’re not yet in the car, so will see if it’s a case of something needing to sync, or if there’s more I can do at this stage.

Jon – Is there any chance we can have the return of single-line spacing for editing comments in the near future?

Glad to see the page numbers are back properly – I’d still like to see numbers 2-5 also appearing.


I was going to ask the same when the Alfa Romeo Spider problem had been resolved. 🙂

That’s worrying – I’d thought we’d fixed the double spacing by now!

@johnward, have you tried clearing your browser cache and do a hard refresh on of the site? (In Chrome, press F12 to open the developer tools pane, then right click on the page refresh button in your window tool bar and choose Empty cache and hard reload. You can then close the developers tools pane).

That tends to be a good first step when issues are emerging (or re-emerging, as sometimes is the case).

If that doesn’t work, let me know what browser you’re using and I’ll get on the case.

It’s a web of problems, these days!

In seriousness, I don’t expect @alfa‘s profile image issue and the double spacing issue to stem from the same issue as they’re coming from different components on the site. Could be having a knock on effect on each other though, or speak to a different issue. Either way, I’m on both of these now.

While you are looking at these bugs Jon, the comment box expander in the bottom right-hand corner doesn’t always work properly.

It suddenly seems to work when first typing the comment but not when you go back into it to edit.

I see the page numbers are back in the centre of the page and the nearly invisible numbers have gone. Thanks for that.

Thank you Jon.

The current browser on the laptop I am using today is IE 11.

The “number of comments” has now just become a small (font size, not value) number almost to be overlooked. It is not the most important feature of a Convo, but interesting to see how many comments have been made.

Is this deliberate or by accident?

I didn’t notice that change, Malcolm, but it seems to be back to normal now.

Not on my PC. I’ve just cleared cookies and will see if that has any effect (not sure why).

Cookies are worth clearing, but it’d probably be more your browser cache that will have more of an impact here. The cache works to load web pages faster by storing commonly used elements, so a relatively small change like comment bubble rendering may not get reloaded each time.

At the moment there’s a few issues with the comment bubbles dancing, generally. I’ve got my eye on it to see if I can figure out the rhythm and then will see if I can cut in.

I’ve had a bit of a play with IE 11 on this one and haven’t been able to replicate the double-spacing in the comment box. This is likely that it’s a browser I don’t use regularly though, and so there’s no site history or cache built up.

Did you try the clearing your cache? (In IE 11, click on the Settings gear and choose Internet Options. Next, in the General tab, click on Delete… in the Browsing History section, make sure Temporary Internet Files and website files, and Cookies and website data are both ticked. If you have Conversation favourited, untick “Preserve Favourites website data” as well. Then, click Delete).

Also, would you have another browser to check this on that particular laptop? Chrome or Firefox would help here, as this’ll help me determine if it’s a general issue with the site, or specifically limited to IE.

Thanks for your help on this as well @johnward.

Hi Jon – The double-spacing appears when going back to edit comments rather than when writing a post. I’m using Safari on a Mac and don’t believe this is browser-specific.

I am using Firefox and also get the double-spacing.
When editing, the comment box expander in the bottom right hand corner won’t expand beyond number 4 above.

I have just logged in again with IE11.

The double spacing is still there and the comment box expander is missing.

Edited …
The box expander is still missing when editing the post.

Jon, I don’t get the double-spacing when I create a post. It is only when I go back in and edit it.

I frequently delete my Temporary Internet Files folder so there is nothing stored there.

I see that too.
For example, using Brave on a clean install of Windows 10, and with cookies and cache cleared just now, I’m still seeing double spaced lines in this edit.

Picking up on @malcolm-r‘s comment, we can certainly reflect more of the comment roundups if you find it useful to do so?
We’ve done this irregularly in the past (see https://conversation.which.co.uk/tag/best-comments/ and https://conversation.which.co.uk/tag/roundup/). I think these have fallen a bit by the wayside in that they tend to get less engagement than one would expect, and didn’t often lead to more action. Cash week is also a bit more interesting in that developments are happening over on the Campaign liveblog (see: https://campaigns.which.co.uk/freedom-to-pay/), and a lot of the activity will also be happening on social channels throughout the week. We’re planning on on updating this page alongside those, so more to come there.

It’s certainly not a case of steamrolling, as you’ve put it though – that which has come before has been key for developing this idea, more a case of doing more to reflect this outwards in a way that doesn’t put too much of a pause on the discussion. We can do more though to reflect this outwards, so happy to start working this into the output.

@Jon Stricklin-Coutinho

I’m getting an error message when visiting Which Conversation

It’s saying

Connection is not secure
Your connection is not private and information you share with the site could be viewed by others
This website contains content that is not secure

Any idea why it’s saying that?

Hi Wev – thanks for spotting. This was a mixed content error caused by a couple of users’ profile images loading in over HTTP instead of HTTPS. I’ve manually corrected the URLs to use HTTPS this time, and this should be reflected in a few hours max. We had something in place to automatically fix this issue, but clearly we need to look at it again to ensure it’s working as intended.

Rest assured, there is no risk to users posed by this, and we hope to have a permanent fix very soon.

Thanks Adam

Any idea when I’ll receive a reply to my campaign suggestion?

It’s at the bottom of page 30 of this convo

I don’t know if it’s been mentioned before, but I see there’s a mismatch between the way topic pages are numbers and the index pages are numbers. In topics, for example, the earliest page is page 1, so it’s simple to see how many pages precede the one currently shown.

But in the main index the current page is 1, while the earliest page is in the thousands.