/ Technology

Have you been let down by Vodafone?

Vodafone store

Vodafone has been handed a hefty £4,625,000 fine by Ofcom for serious and sustained breaches of consumer protection rules or mis-selling, billing blunders and poor complaints handling. Is this fine enough to earn back your trust for such failings?

Some of you may recall that this news comes only a few months after Vodafone hit the headlines after thousands of customers were hit by billing blunders. Well, today’s announcement from Ofcom, the telecoms regulator, comes following two investigations into Vodafone.

One investigation found that pay as you go customers lost out because Vodafone failed to credit their accounts after they topped up their mobiles.This blunder cost 10,452 customers a total of £150,000 over a 17 month period. The second investigation found that Vodafone had failed to comply with customer complaints handling rules.

Vodafone customer service

Back in June it came to light that thousands of Vodafone customers had been hit by a series of billing errors following changes to Vodafone’s  billing and services systems.

On Which? Conversation, we heard from Vodafone customers such as KDMT, who told us about their frustration:

‘I’ve been overcharged, mischarged and everything in between. The latest was me responding to their offer to increase my data allowance and finding a charged for £688 on my bill that no one could explain or would deal with. They took it from my bank account, forcing me to cancel my direct debit. The hours I’ve spend online, on calls and writing letters for this and other issues is ridiculous (incorrectly being told I had 2 entertainment packages under a different tariff but being charged different amounts every month for 6 months). If any other provider covered my Glen, I’d switch in a heartbeat!!’

Vodafone has responded to Ofcom’s fine. Once again, the blame has been pinned on the migration of customer data to new systems. The company has offered its ‘profound apologies’ and said it’s ‘determined to put everything right’.

The telecoms giant has refunded or re-credited 10,422 of the affected 10,452 – but conceded that it’s unable to track down the remaining 30 customers. To make up for that gap it’s donated £100,000 to various charities in the UK as it has ‘no intention of profiting from this issue in any way’.

Also, Vodafone claims that IT issues are now resolved and that Ofcom has said it’s satisfied that this can’t happen again with the new IT system in place.

Improving service

But, Vodafone doesn’t have a great history of customer service – in the last Which? mobile satisfaction survey Vodafone scored only 49% and was joint second bottom of the table alongside EE.

In fact, Ofcom data also shows that Vodafone attracts huge levels of complaints. According to the latest Ofcom complaints data Vodafone is the most complained about mobile provider with 23 complaints per 100,000, followed by Talk Mobile with 8 complaints per 100,0000.

This isn’t a ringing endorsement for a telecoms company considering the Which? Consumer Insight score for the industry is already pretty low, with only 38% of people saying they trust mobile phone providers.

If you have a problem with your mobile phone provider or feel let down by its service then you should first complain directly to the phone company to try to fix the issue. If that fails then our guide to complaining about your mobile phone provider can take you through the steps needed to escalate your complaint.

Do you think Vodafone customers should expect more? Is a fine enough of a penalty to ensure service is improved?

Comments
Guest
Dave says:
3 June 2017

Hi I have joined 02 about 1 month ago and I find I have little or no signal in my area, I have told them I want to cancel and they said if I pay £800 is there any thing I can do, thanks in advance

Guest

Dave , I have read several websites advice on this including O2,s own website and I dont see any cheap way out of this , some websites make the point of telling you to check the coverage in your area before you take up an offer from a provider . One website- if your struggling from poor coverage- contact your network provider , they will check on any maintenance work or upgrades and may offer a discount if not check on Wi-Fi calling -O2 do this +3+Vodaphone , read up at : https://www.uswitch.com/mobiles/guides/what-is-wi-fi-calling/

Guest
M sullivan says:
16 June 2017

I took out Voda Phone contract on the basis that the Roaming would work while on holiday in France fof 4 weeks.The Roaming has not working in France.Phoned Voda Phone customer on three occasions in one day and spoke to 4 seperate Advisors who all failed to resolve problem.They then sent me a customer survey to rate their service.I have done this and as you can imagine did not give them a high rating.Kept loads of notes for discussion with my Voda Phone shop upon return to UK which could end up with Trading Standards or the like being braught in to resolve.

Guest
Mala says:
17 June 2017

Its a kind of stupid question – why would vodafone getting a fine win back consumers trust? They are fined less than they make from these deals so a clear no.

Guest
Mala says:
17 June 2017

I had a vodafone account for 20 years. Start of 2015 I got a new phone and I think screen wasn’t locked and when I came into work it had some large ad flashing on the screen. I closed down thinking it was harmless but a few days later got an an email saying “thanks for subscribing to mobidol”. I didn’t pick anything on this screen so it seems odd that I could magically have picked all the buttons in sequence to subscribe to this when their contract says you have to opt in. I contacted vodafone on chat who after an hr told me there was nothing on my account and I wouldn’t be charged.
Didn’t think anything of it but checked account 6 weeks later and I had been charged 4.50 per week by Mobidol. I chatted to Vod again (an hr to get through the one reply every 5 mins including pointless ‘how are you’ type chat) and they said they’d look into it and get back to me and not to worry and I wouldn’t be charged again.
A week later no reply and another charge – I chatted again and finally after 1hr41mins on chat they agreed that they would refund the charges (now 40quid) but that that I would have to cancel with mobidol direct. (I didn’t have any contact details for them at this point).
I cancelled and checked account a month later and I had been refunded 4.50. I eventually rang UK – not the muppets in India. I was told that they shouldn’t have told me I’d get a refund and this wouldn’t be possible and that there was nothing they could do. After a long heated debate where Idol them I had no contract with mobidol so they had no right charging me through my vodafone account they eventually said they would refund it (so amazingly begrudgingly). 2 months later I still hadn’t received it.
At the same time they had moved me onto a different data contract with my phone – the rubbish “use your uk data for 3 quid a day” which was crp compared to the 25Mb in eu per day. I received a text from a friend and the roaming cost message saying I would be charged x in Ireland and was charged 6quid for these 2 texts! So when Vodafone (after being forced to reduce roaming charges in EU) simultaneously put up ALL other charges to compensate their revenue and broke my contract by putting them up by more than RPI I took the opportunity to get out.
After having a phone since 1995 and being classified by them as a ‘heavy use customer’ having spent 200 per month on phone roaming while working in US) they send me a 2 line letter saying thanks and bye. Nothing else. Thats what 20 years of loyalty gets you with them and they were happy to lose me for 40 quid (which is a stupid decision from their financial pov).
I went to GiffGaff and never looked back. minimal charges even when roaming, better reception. Costs me 7quid a month for what was min 37 per month (and always more) with vodafone.
It irks me to see them advertising reducing roaming charges now as a feature when it was mandated by EU. Don’t waste their time with these morons. They don’t respect you – dont respect them back.
M

Guest

Disgraceful Mala but what do you expect from a massive company which is owned by VOD ( Vodaphone shares ) – Microsoft – Google- JP Morgan-Chase -Berkshire Hathaway – Coca-Cola-Walmart-Johnston+Johnston-AT+T-Intel-Chevron Corporation etc etc etc , all global companies too big to fail and can break the law at will when it comes to non-US citizens. Globalization– allowed to break other countries laws . What keeps them in business ??- what do you think Mala- $Millions spent on intense advertising.

Guest

It’s really a failure of regulation and consumer protection in the UK, rather than ownership. Vodafone is a UK company subject to regulation by Ofcom and as a licensed operator within the UK should comply with UK and – where relevant – EU regulations in terms of its contractual obligations. These are enforceable through Trading Standards but we all know that is a mere shell. The attitude here seems to be: if you are dissatisfied, don’t complain or take legal action, just transfer your business to another provider. But that ignores the long tie-ins that most customers have. Yes, too big to fail, and too big to be taken to court, and too big to provide a proper service. Plus a culture in customer services that is disobliging based on total denial of liability.

Guest
Tony Perry says:
22 June 2017

I can attest that, 12 months after this discussion page was created, Vodafone is STILL having problems with its accounts. It seems they’ve done little since the Ofcom fine–at least for Pay as you Go customers.

I have been a customer of Vodafone since around October 2000, and a pay-as-you-go customer since late 2001. Unfortunately, in the last 3 months Vodafone seem unable to manage their own account balances, which turned into a nightmare for me. Imagine topping up one day and it not getting into the phone account. I’ve spent nearly 3 months not knowing if I’d be able to make a call or check my voicemail (let alone send a text or send an e-mail). I have been at the mercy of technical support advisers who seem more interested in assuring me will be well without making it well.

I topped up £15 to my account on 11 April and discovered the next day that I had a balance of £0. I rang technical support and was told they would resolve it as soon as possible. They tried to top up my account but it wouldn’t get reflected into the balance–so I still had £0. They offered me data and voice packs as their technical support team looked into the issue. I had to ring weekly (if not more regularly) for updates (and additional data/voice/etc so I could use my phone), and was given assurances that it would be looked into by their “highest level of technical support”.

The packs meant I could keep using my phone (but not make international calls to ring my family in the USA; Vodafone claimed they couldn’t help me with those)–but the uncertainty continued. At first, I was able to make international calls, but I had no idea how much long that would work–and, eventually, it ran out. I thought I would try again with a top-up in May and made a £5 and a £15 topup on 3 May, so I could buy a £10 big value bundle and have a £5 credit to make international calls. Unfortunately, that also failed to register in the account, but I was given–again–weekly top-ups as the technical support team looked into the issue. Each time, I had to retell the whole story to people who had my details in the call notes and I found it incredibly frustrating.

The problem worsened June when a representative of Vodafone customer support very rudely handled my call. He proceeded to recount international calls I made earlier (where I couldn’t see the balance) and “assured” me that the problem was resolved. Hoping he was right, I topped up again shortly afterwards with £5 (on 12 June) and, to my dismay, that too disappeared. It seemed that the account was debiting my calls, but I couldn’t see the balance–hoping that was the case, I made a couple of calls to the US (according to Vodafone price list those cost 1p/minute) that took, at most, 45 minutes in total and sent one text to the US (35p), which should have left me with a balance of between £3 and £4. To my surprise, I got a message saying I had used all my calling credit.

I called Vodafone Customer Support again on 16th June and someone helpfully noted that I had an issue with my “account profile”–in essence, there were 5 copies of my account in the system, which they believed was the cause of the problems. I was assured that the “highest levels” of the technical support team was looking into it, and given shorter period data packs (I still had voice and texts so could function).

Things got worse on Sunday 18 June, and I had no credit altogether–and no data, no texts, and no minutes. I couldn’t even check my voicemail. As promised, a Vodafone agent rang me that day and assured me (again) that the technical support team was looking to resolve the issue but they didn’t know when it would be resolved. The problem worsened when staff were unwilling to give me the usual packs I needed to use my phone. One claimed that packs couldn’t be added because of the account problem. I rang again Vodafone Customer Support and spoke to a second person who said packs were only given out once (I’ve received several over the past 2 months for an issue that is clearly Vodafone’s fault–not mine). When she refused, I asked to speak with her manager, I found myself having a row with him. He was clearly unwilling to help and he dared ask me for a top-up voucher–his strong implication was that it was my fault for being unable to use my phone. He missed the point of all the story I had to recount to him again and did not appreciate that my account has a fault, which meant adding money wouldn’t make a difference. He very reluctantly gave me 200 minutes for 7 days (good) and 20 texts (a bit stingy) but refused to give me data (which I need in order to make international calls via WhatsApp because of the account problems). After that call, someone finally chose to give me access to data, which was very helpful.

However, these are only short term solutions, designed to give the technical support team time to find the solution for the account black hole. Every week I have to call Vodafone Customer Support retell my saga story again and again and beg for the right to use my phone account–and hope my story falls on understanding ears. After nearly 3 months, I don’t have the strength for more phone calls–more promises, more disappointment, more potential rows.

I’ve found it just too difficult to be a Vodafone customer and am moving to Giffgaff. If you can’t afford to have your money to go into a black hole, or if you don’t have time to speak with agents who promise the world, but don’t deliver (or agents who simply don’t get it–or care to get it), then you might want to avoid Vodafone and look elsewhere.

Guest
Julie says:
6 July 2017

Vodaphone have mislead me by offering me a deal to stop me from moving. I accepted and it was all logged via the on-line chat system. As I was offered the 1st 3 months free, I didn’t check my on-line account until just before the next payment was due. It was at this point I discovered that not only were they not giving me the data limit that I’d been promised, but I was due to be paying a much higher amount. When I phoned to query this, I was told that I had been misled and they were not able to offer me 3 Gb of data as promised- they could only do 4gb for £2 per month more. As I did not want 4gb, but merely wanted them to honour the contract they promised me, I asked to cancel- was then told there would be a charge for this as I was in 12 month contract. After submitting a complaint they still told me they could not honour the original offer, despite it being logged , but offered to cancel my contract free of charge.- Very big of them!!! Lots of time wasted sorting this out. DO NOT BELIEVE WHAT YOU ARE OFFERED. THEY ARE JUST CONNING YOU TO MAKE YOU STAY.

Guest

Julie , to me this just shows the rampart arrogance and inability of HMG to defend the public when on this website and many others Vodaphone have defrauded customers time and time again they have even been taken to court on it , it is rife in Vodaphone (India ) for example . Our government have no problem “cracking down ” on the poor but act like cowards when up against massive US owned (check out VOD shares and WHO own them on the NYSE ) -think of every massive global US conglomerates and then the biggest Hedge Funds in the business . Yes I have their names so “we are “British ” doesn’t work for me , in every business its who has the majority shares that count. TP a website I dont usually have any “trust ” for has webpages of around 90 % one stars some of the posts are shocking .Some on this website dont like the name rip-off Britain well prove it to me by posting why HMG is ” body swerving ” taking any concrete action on behalf of people like Julie and are not “apologists” for massive US companies who think they are above the law and treat the British public like they live in a Third World country ? Yes I know where they are based but globalisation has changed all that and so has the real owners actions . For your information they dont get away with it in the USA . Good I have managed to get the full takeover documents by Vodaphone of Cable+ Wireless ( 2012 ) and you wont guess the biggest financial backer ?? its so “big ” I cant post it so dont tell me Vodaphone is a “wholly owned British company ” its not even close.

Guest

The same thing happened to me!!! It was all logged on chat in writing! They said oops, sorry, my mistake. You will have to pay more! So I asked them to honour their promise as it was in writing and they refused. They are still trying to make me pay a cancellation fee now so now I’m stuck!!!!

Guest
J Wheeler says:
15 July 2017

2nd July wanted to leave as my phone was out of contract. Given upgrade on current phone and took 2nd handset on the basis of this offer .. iPhone 32gb 6s plus 8gb data 30% discount on normal cost of 52 pcm bringing price to 36.40. Promised phone would arrive Tuesday 5th July. No phone arrived …. multiple phone calls to 7 different people 2 of which were SMEs which included one lying that the only way to get the phone quicker was to cancel the original contract and order a new one … He then ordered the wrong phone. … original phone finally turned up on 12th July … With A bill price 60 pcm reduced by 30%. Another call …. ooooops sorry but this is the best deal we can give you. Taking to the ombudsman …. and cancelling contacts with them …. DON’T ever take a contact with Vodafone. Incompetent and immoral operatives. In perspective, ordered an iPhone 7 on 2nd July from Three … arrived as planned on 5th July …. 6 months half price deal 12gb data 21.50 a mth then 43. I’d use three any day.

Guest
BVP says:
18 July 2017

Month and a half since new company contact only to find that the girl has mis-sold the contract she confirmed that we would have 4GB data but all dropped to 3GB , we are now being charge for additional usage. I have asked them to look into the emails with date and time that sent between me and the agent who sold the contract on behalf of the Vodaphone, its now almost 10 days , and they have not come back to me. I keep phoning and end up speaking to different people as can never get hold of the person I originally spoke with. I decided to stick with Vodaphone as needed to align the contracts, but I think next year when they expire I will NOT be with Vodaphone. Really appalling service it’s taking up so much of my time which I will not be compensated for. I will also go to the Ombudsman should this not be resolved!!!

Guest

BVP- in this country a phone conversation can constitute a contract -done it many times – ALL those calls are TAPED whether they admit it or not, they must for legal reasons -DONT believe-its for “training purposes ” pure Bull . As such the Vodaphone agent/employee is acting as a legal agent of Vodaphone . Its obvious they are “above the law ” as well as a well know tax avoidance company where they were prosecuted by HMRC and only had to pay a measly £1.6 Billion when they owed £6 Billion and then employed a HMRC employee -John Connors as a tax “specialist ” – good job Vodaphone (not ) -while benefits are cut for the poor here . To me , they are as “British ” as Beijing or Moscow and if any body disagrees -PLEASE list the real financial owners-NOT the figure heads as VOD shares are foreign owned (majority ) , but if anybody knows different -post the financial owners. of the company plus number of shares and % ownership . If Vodaphone is British it can be prosecuted here ,if not it can give the proverbial “finger ” to the UK , it cant have it both ways, well is it “British ” – in reality unlike BA which is 100 % foreign owned and therefore has problems with HMG under Brexit -or not -looking forward to Enlightenment /Revelation/ the “Wisdom of Zeus ” and words that will stand up in a British Court of Law ?

Guest
Damien Saunders says:
15 August 2017

I have a galaxy s8 which was locked on the vodaphone network for three months before I unlocked it after it went and broke on me within 48 hours of charging it the first time. I had received two high phone bills I am still waiting for them to contact me and replace the phone handset which they said I would receive within two working days. Vodafone is the worst company to get in touch with and or get sorted with any service repairs or anything

Guest

I’ve been charged nearly ten months by a third party company for £9 per week for unknown services. Vodafone said they couldn’t do anything about that and are not responsible for such charges. So I managed to block premium rate numbers to prevent this from happening again. However, the company continued to charge the £9 per week, but this time through an 0844 number. I called Vodafone again and they said out of goodwill they would refund me the £18, but the previous £400+ charges could not be refunded. I was concerned that I would have to keep getting charges waived each month, and since Vodafone couldn’t be held responsible, I wanted to cancel.
Upon speaking to someone who I thought was in the Cancellations team (turned out they transferred me to Upgrades), the agent spent nearly two hours chatting to me to convince me he could offer me a ‘good deal’ as a loyal customer for many years. I said I would listen and finally he offered me something I couldn’t refuse. I had done my research and knew what I could get as a new customer with other mobile service providers, so finally it was negotiated with a satisfactory deal. I repeated the deal to the agent (all of this is in writing by the way), and he confirmed that this was the deal. So finally I agreed and was back to being a happy customer. However, then the T&C’s came through and the deal was not as we had discussed and agreed. He corrected himself and apologised that he had made a ‘mistake’. But I was confused because it was IN WRITING and he was now retracting the offer and saying it would cost me more money. I was outraged. After spending my time to discuss this, and the agent convincing me that I was valued, he retracts his written offer. And then he offers me an alternate deal that I could get from any provider as a new customer!
I have escalated this within Vodafone and they claim that they cannot honour the offer, even if it is in writing! Now they are telling me I have the choice to cancel, but would have to pay more again in cancellation fees.
Is this right? I feel that I’ve been given the run around and am at a worse position then when I first started….and with an even worse view of Vodafone then I had in the first place!

Am I wrong to think that this is unprofessional and that they should honour their offer that they had in writing????

Guest

Alison deepest sympathy . I have posted again and again that Vodaphone is a massive organizations owned by various financial giants and other big businesses . It has a policy of NOT refunding your money nor of accepting they are in the wrong and it is now a “big business ” to operate that way so that Hedge Fund Companies and others owning them get big profits . They are immune to prosecution because HMG will not act against them , they are arrogant- NON-caring- -lofty-devious- mean- and know they can rip-off UK citizens when they would have no chance of doing the same in the USA due tio the USA LOOKING AFTER its citizens . This country is open house to any sharp practice and it makes me sick to the core that OUR citizens are treated so badly . All we hear of it excuse after excuse enabling VOD shares to rise exponentially on the NYSE . As they could not get away with this sharp practice in the USA they sold out to Verizon and exited , just us “mugs ” here who allow this. I hope this time my post elicits a strong response instead of it being ignored as this is my intention to argue this point so that BRITISH citizens are treated better.

Guest
Anna Squires says:
20 September 2017

I can add to your frustration anger and upset as I have been mis sold an item that I didn’t ask for need or use and only 2 yrs plus on have just realised and been told NO to a refund! I thought a plug in WiFi booster I now know what it called was what I was paying for monthly only to find out that was a one off payment and at the time given a mobile data sim which was the extra £11 pm! I would have definitely cancelled in the first month if I’d realised this now being told they won’t refund me yet they put this on my account!!! Need to know my rights and take further now

Guest

Anna-I wish you the best of luck trying to get a refund from Vodaphone the www is full of people that cant -EVEN when Vodaphone make the mistake themselves , they do everything to stop you claiming and end up ignoring you but not your money . You could try going down the “mis-sold ” route and contact our , so called ” public “protection ” agencies but many have tried that route –and failed as Vodaphone DONT answer even lawyers letters. They say you agreed to the contract its not their fault if you “misread ” the conditions /OR didn’t read them , best of luck though.

Guest
Nichola Hall says:
15 October 2017

Background: £756 being demanded for 30GB of data that customer neither requested nor was aware she could access from the capped product described to her. The problems were that

1. The salesman failed to give the full facts about the product – failing to mention that customer is given access to ongoing data – not just the 50GB purchased. Most importantly the salesman failed to mention the extortionate cost of this additional data – unless the product is capped.
2. The salesman failed to cap the product (or indeed mention this ‘option’)when he activated it after describing a capped deal to my daughter.
3. The salesman failed to provide the written information about the product (which would have informed the customer about the capping facility and how to access data messages).
4. Vodafone failed to notify the customer by mobile phone about data limit being approached and then reached. It is not helpful sending messages to a dongle ‘dashboard’ when customer has no instructions for its use. Only message customer received on her mobile phone was after £756 had accrued.
5. Ombudsman relied on assumptions rather than facts (in Vodafone’s favour) and appeared to struggle to compose coherent English in the early stages of the process. It came out in Vodafone’s favour when we fully expected it to come out in ours given the failings of its staff to sell the product they had described. Anyone looking at the verdict will see the bias toward Vodafone – it truly beggars belief.

ADVICE: RECORD EVERY CONVERSATION YOU HAVE WITH VODAFONE STAFF DURING THE SALES PROCESS – THIS IS THE ONLY WAY YOU WILL BE ABLE TO PROVIDE EVIDENCE OF YOUR OWN INTEGRITY IN THE ABSENCE OF THEIRS.

Vodafone customer relations staff believe the customer should not have had this experience; Vodafone’s senior executives choose to turn a blind eye and insist they are bound by the Ombudsman’s verdict [based on assumptions rather than facts in part] – they know this is not true but appear happy to employ deception.

Guest

Nicola-Vodaphone – British based American owned just check out the shareholders of VOD . This company is run to American big business values NOT decent UK ones which we have been used to in the past. Why do you think it doesn’t operate in the USA ? -check out their laws there -I have. Open Britain for big business while removing robust public protection = far -right neo-con methods of gaining profit.

Guest
Nichola Hall says:
15 October 2017

Thank you for your feedback Duncan. It has certainly taught my daughter a lot about corporate greed.It’s been a harsh reality for someone brought up to believe in honesty and integrity.

I have tried communicated with the CEO (Nick Jeffery) but have had his team contact me in return, each time failing to address our points regarding ‘unfair practice’ and ‘misrepresentation’ and instead responding with an armoury of stock phrases from the Vodafone manual. This therefore was where I gave up trying to reason with a company that does not appear to have a sense of fair play or decency amongst a number of its sales people or its senior executives:

I wonder if your incompetent/inadequately trained salesman has the remotest idea of what he has escalated – or indeed the other members of your staff who also failed (when audio recorded) to reveal the full facts about how your mobile WI-fi packages truly work. But hey ho, casual carelessness clearly reaps dividends so who (in Vodafone’s upper echelons) gives it a moment’s thought? Clearly no-one it seems. As I said to the young man making threats this evening: Vodafone staff have no idea what they have caused and will continue to cause long after you have casually despatched my daughter from your spreadsheets and shared around the Christmas bonus.

It won’t be long before Vodafone adds our daughter to a credit ‘black list’ (around the time of her anticipated university finals) on account of her failure to find the fees being extorted (and yes, this is the case) from her meagre student loan. Clearly ‘black listing’ will make her chances of buying her own first home tricky too, but you and your staff won’t be the ones worrying about that either… All this for a young woman who simply wanted to buy a maximum of 50GB of data at an affordable price for a temporary situation. She asked all the right questions but sadly received the wrong answers. Vodafone truly does not care about the significant repercussions does it? Statistics above people… profit above lives… lies above truth, ‘rules’ above integrity. What a legacy.

VODAFONE CUSTOMERS RREMEMBER: AUDIO- RECORD YOUR DEALINGS WITH VODAFONE STAFF IN CASE YOU TOO NEED EVIDENCE LATER OF THE INACCURATE FACTS YOU HAVE BEEN TOLD AND THE WRONG PRODUCT SET UP FOR YOU BY SEEMINGLY HELPFUL VODAFONE STAFF. MAKE SURE THEY GIVE YOU THE CORRECT PAPERWORK TOO AT THE POINT OF SALE.

Guest

Thank you for replying Nichcola ,it grieves me greatly as a defender of the values of this country that made it great-Fair-play-Human Decency and kindness. WE are being forced to Downgrade our whole philosophy as a Nation built up over 1000,s of years to that of a country only a few 100 years old with a child,s outlook to life but not a nice child. Integrity has vanished we are governed by foreigners and who have only one value to get as much money out of us by any means possible . “Our ” government isn’t our government it takes and gets “advice ” from those with interests that are opposed to ours .