Major billing problems have hit thousands of Vodafone customers across the UK. Have you checked your bill?
Now I don’t know about you but I have a fairly strict budget. I recently purchased my first house so I’ve meticulously worked out which direct debits are coming out of my account, when and how much for.
I’m still learning what’s ‘affordable’ – currently that’s not a lot – so I would be seriously peeved if I were to discover that I’d been randomly overcharged due to known billing problems.
Well that’s exactly what seems to be happening to Vodafone customers across the UK after it recently came to light that thousands have been hit with billing errors.
Errors we’re aware of include customers being registered on the wrong tariff, and incorrect amounts being debited from bank accounts. Some have even reported large sums of money being taken.
Vodafone has said many of the billing issues are related to the migration of billing and services platforms onto a new state-of-the-art system.
With some 20 million customers in the UK, it’s likely that many more Vodafone customers could be affected by these billing problems.
Challenge your bill
If you’re a Vodafone customer then make sure you check your bill – are you on the right tariff, and is the amount you’re being charged accurate?
If you think there’s something wrong then you need to challenge your mobile phone bill by reporting it to Vodafone. You can contact Vodafone by either calling 44555 for free from your Vodafone mobile or contacting it online. Make sure you keep a record of all correspondence, including dates and the names of anyone you speak to.
We’ll also be following up with Vodafone ourselves, so tell us if you’ve been affected by billing errors and what your experience has been.
So have you been affected by a billing error? Has this been resolved for you yet? What’s your experience been?