If nuisance calls make your life a misery you may be tempted to turn to one of the many commercial companies that promise to help. They make bold claims, but you should take these with a handful of salt…
Almost all of us have had our evenings interrupted by nuisance calls promising to reclaim our PPI or get us a better mobile phone deal. Signing up to the Telephone Preference Service (TPS) is meant to stop unsolicited marketing calls, but it doesn’t always work. This is why we launched our Calling Time on Nuisance Calls & Texts campaign to tackle the problem.
The fact that almost all of us are bombarded with nuisance calls means it’s no surprise dozens of companies have sprung up claiming that they can stop these calls – for a fee.
Promises to tackle nuisance calls
Many of these companies ironically use cold calling to sell their services. Some of these are straightforward scams. Overseas companies call claiming to work for the TPS, or a similar-sounding organisation, and ask for personal information or credit card details. Never give these out – the TPS is a free service and will never ask for personal details.
Other companies cold call you selling call blockers that connect to your phone. These aren’t scams – blockers can be effective – but it’s often not clear who you’re speaking to or what you’re buying.
One Which? member told us that he was offered a call blocker from the official-sounding Telecom Protection Service for 50p a day. That works out at over £180/year. Meanwhile another member bought a blocker from a different company only to find out that it interfered with his phone line and broadband connection. Three months later he’s still waiting for his money back.
A number of companies, including CPR Global, Stop These Calls and the Telecom Preference Service (another name for the aforementioned Telecom Protection Service) also offer call-prevention services. They claim that for around £40 a year they can stop nuisance calls by circulating their own do-not-call lists. It sounds appealing, but the official TPS has told us that these companies make ‘exaggerated claims about the effectiveness of their service’, while Ofcom is investigating potentially misleading claims on one company’s website.
Exaggerated claims to stop cold calls
Our research confirms the TPS’s view – these companies do make exaggerated claims.
They boast about the effectiveness of their do-not-call lists, but the major UK marketing companies we spoke to only use the official TPS list. And while they promise to ‘eliminate’ overseas calls, we can’t see how that’s possible. Some companies also disparage the TPS, claiming that it’ll sell your data (it won’t) and that you can’t complain to it about the companies that call you (you can).
It’s true that the TPS is far from perfect and people registered with it still receive far too many nuisance calls. However, we fail to see how commercial organisations can be much more effective and don’t believe that it’s worth paying for their services.
Instead, if you’re already registered with the TPS and are still disturbed by nuisance calls, then rather than paying to join another register, we’d recommend spending the money on a physical call blocker. CPR Global actually offers one that received a favourable review from Which? members in a hands-on trial last year, as did a more sophisticated, and expensive, model from TrueCall. Alternatively, some new home phones offer a call blocking facility, and with prices starting for as little as £40, they can be great value.
We’re also working with the government and regulators to call time on nuisance calls and texts, which you can support by joining 110,000 others by signing our petition.
Have you been called by one of these companies? Did you part with money for their services? How have you found them?