/ Money, Technology

Have you had nuisance calls promising to stop nuisance calls?

Phone cartoon

Yes, you did read that right! Believe it or not, there are a growing number of scammers calling you up promising to stop nuisance calls. Guess what? They do nothing of the sort…

Have you ever had a nuisance call promising to stop nuisance calls?

The Trading Standards Scams Team reports that both nationally and regionally they’ve seen a growing number of companies trying to shift dodgy ‘call blocking’ devices or sign people up to a ‘do not call’ list.

Both are often ineffective and in some cases have even lead to additional unexpected charges.

And it’s certainly something you’ve noticed, with over 300 comments on previous Conversations on TPS scams and 150 reports made using our nuisance call reporting tool.

It’s hard to fathom the nerve of these scammers calling you up unsolicited and out of the blue, promising to stop unsolicited and out of the blue calls. At the very least you have to admit their lack of self-awareness is astounding.

Don’t pay for free services

The Telephone Preference Service is a free service which allows you to opt out of receiving unsolicited sales or marketing calls.

Some companies have been attempting to masquerade as the TPS and charge money for signing up. Don’t. The TPS is – and always has been – a free service. Others may also offer bogus call blocked boxes and other spurious services.

Earlier this year a Bournemouth-based company trading as ‘Stop the Calls’ was marketing a call blocking device for phones, as well as a service that purported to remove people from a cold call database

But in a glorious and ironic twist an ICO investigation found that the company was marketing its services through aggressive cold calling. ‘Stop the Calls’ were promptly fined £50,000. The ICO now receives over 200 reports a month about ‘call blocking’ nuisance calls.

Swapping one nuisance for another?

Some companies claim they’ll make sure that all call centres know not to contact you. Some will even claim to be a more effective ‘alternative’ to the TPS.

Some companies also badmouth the TPS, claiming it’ll sell your data (it won’t) and that you can’t complain to it about the companies that call you (you can).

If you’re already registered with the TPS and are still disturbed by nuisance calls, then rather than paying to join another register, you could buy a physical call blocker.


Have you had a nuisance call about stopping your nuisance calls? Were you tempted to sign up to their services, or did you suspect it was a scam?

Comments
Member

I do not like to cross-post as earlier today I posted the US site Consumerist ‘s article here on another thread on nuisance calls. The Consumerist posits that the telephone companies in the US are able to stop many nuisance calls would seem a very good start in exploring the technological solutions rather than signing yet another petition.

Canada apparently has been more successful than most in this matter.

Member

http://consumerist.com/2015/11/17/phone-companies-can-filter-out-robocalls-they-just-arent-doing-it/

……………. Primus — not the band behind Pork Soda (though that would be awesome) — is an independent Internet and phone provider for hundreds of thousands of folks in Canada. It’s also the company behind something called Telemarketing Guard, which Primus Canada has made available to its customers for free since 2007.
The Guard is a filter that aims to head off blacklisted numbers so that they never ring on your end. If a number has been identified by some users as a robocaller, but the verdict is still out, the number is greylisted, which has two facets. First, the caller is asked to press a number and say their name before the call is put through. If that happens, then the recording of the caller’s name is played for the recipient, who then can decide to answer the call, block the number, or have it go to voicemail.
Primus says the Guard has not just cut down on annoying calls to consumers who use it, but that offering the service has made good business sense for the company because nearly 9-in-10 Primus Canada customers have cited the Guard as the main reason to retain their service.”

As of this year the US has been able to benefit
https://primus.ca/index.php/nb_en/news-and-events/consumers-gain-protection-against-unwanted-telemarketing-calls

Member

consumerist.com/2015/11/17/phone-companies-can-filter-out-robocalls-they-just-arent-doing-it/

……………. Primus — not the band behind Pork Soda (though that would be awesome) — is an independent Internet and phone provider for hundreds of thousands of folks in Canada. It’s also the company behind something called Telemarketing Guard, which Primus Canada has made available to its customers for free since 2007.
The Guard is a filter that aims to head off blacklisted numbers so that they never ring on your end. If a number has been identified by some users as a robocaller, but the verdict is still out, the number is greylisted, which has two facets. First, the caller is asked to press a number and say their name before the call is put through. If that happens, then the recording of the caller’s name is played for the recipient, who then can decide to answer the call, block the number, or have it go to voicemail.
Primus says the Guard has not just cut down on annoying calls to consumers who use it, but that offering the service has made good business sense for the company because nearly 9-in-10 Primus Canada customers have cited the Guard as the main reason to retain their service.”

As of this year the US has been able to benefit
primus.ca/index.php/nb_en/news-and-events/consumers-gain-protection-against-unwanted-telemarketing-calls

Member

If you know the inner workings of the Internet and how it is controlled then the only conclusion you can come to is that BB and the government aren’t interested in doing anything . The facts are that our own “services ” can stop ANYBODY or anything ,IF they want to from accessing the web to removing your ability on your computer to use it,thats a fact I know about . They can also target anybody in the world ,take them out and cause them continual problems so I will not accept -oh we cant do that or its not possible –it is. But it costs somebody money to do it either the tax payer or BB but if you shout loudly enough and make a fuss over time somebody will see that they are getting bad publicity either nation-wide or world wide and do something . IN other words shame them into doing something in this case so far our government doesnt rate this as worth any action as US and others public opinion counts more to the US government than our UK citizens do to Westminster..

Member

We had one such call and they are so unaware that the left a message on our Trucall device which we’ve had for quite a few years now. I think it has been a Which recommended device too. I just don’t answer any unknown or withheld numbers on my Mobile, if it’s important they’ll leave a message. If they don’t then it’s an internet search and added to the ever growing list of blocked numbers. There are some companies such as Carphone Warehouse which I now refuse to do business with due to their incessant calling.

Member

Dave -check out who owns CW (and more ) .

Member

Crazy!
Had my first cold call offering to stop cold calls. It was a recording so I was unable to tell the cold caller my response. I wonder why they don’t want to hear my response?

Member
Helen says:
10 December 2015

I had a cold call a few months ago, saying it was the TPS and that I needed to register and pay them £30 over the phone. Having been a member of both the TPS and the MPS ( Mailing Preference Service) I knew there was no charge, so I played them at their own game and trtied to find out more information. I was passed to a “supervisor” once I refused to give a debit or credit card number, I argued with him that the TPS didn’t charge, and told him he was a scammer and that I was reporting him to the Police. I put the phone down, and looked at the number on my phone of the incoming call – yep they were stupid enough to leave the number. I contacted the Police who advised me to report it the the City of London Fraud Unit. I did so – and hopefully they have now been caught. Don’t give your card number to anyone unless you called them to pay for something!!!You have no idea who is on the phone, and many scammers make a lot of money by emptying peoples bank accounts.