/ Technology

Charging extra to tether your mobile’s internet is wrong

Laptop and mobile connected

Tethering, where your mobile’s internet connection is shared with your computer, often comes with an extra charge from your network. But this can’t be right, when you’ve already paid for your data allowance. Can it?

One of my biggest bug bears is when a company won’t let you use the gadget you paid for in the way you want to use it – often because it doesn’t fit in with their business strategy.

Whether it’s exploiting certain functions or installing third party software, this is how I see it – if I’ve paid for something, I should be able to use it in the way I want (law permitting).

Not being able to do this is normally a problem associated with manufacturers (I’m looking at you Apple), but the mobile networks – not wanting to be out-done when it comes to antagonising their customers – occasionally get involved.

We investigate tethering charges

This time I’m talking about tethering, where you let another device, such as a laptop, access the internet through your mobile phone’s data connection.

Since the surge of smartphones, more and more people are tethering, especially as many models can now use their wi-fi connectivity to act as a hotspot. But the mobile networks just haven’t kept up.

When Which? investigated what the networks charge for tethering, we were surprised to see that, despite having data allowances in place, customers were being charged extra.

Only two networks (3 and O2) didn’t apply extra charges. The others claimed that their tethering packages provided extra data, not just the right to tether. But this still feels very unfair to me – you might not want or even need to buy this extra data.

Where’s the logic?

It’s like an energy company charging you for a set amount of gas to heat your house and then, despite you having a gas surplus, charging you extra just to use gas with your cooker.

If we’ve already paid for it, shouldn’t we be able to use it in the way that we want to?

And if that wasn’t enough, we then discovered that Orange only lets iPhone customers tether their devices. So, if I buy a new Android smartphone with a healthy data allowance, I won’t even be able to use one of its features even if I was prepared to pay extra! This whole tethering business needs to change. Agree?

Comments
craig says:
20 May 2012

tethering?is it from a roaming rate abroad also.say:example. i use a iphone and 3mi-fi on standard roaming rates £1.28/min in spain to connect a tv channel. if so would it apply on the account of 15gb size .plus a charge(standard roaming rates)of that size i would use because i could expect from a high bill?”a long use of time” or a lower bill because the rates are not included in my data usage.?

michele says:
4 June 2012

Hello, I had a similar problem. I recently upgraded to a samsung galaxy s2 with orange and keep my ulimited data allowance. When i first tried to tather i wouldn’t work. I call orange enquire and i get told the same story, £5 pound for the bundle. I explain that it make no sense comparing it to me having to pay to use my bicycle and ask to be call back by a manager. The manager called me back apologised and finally sent me the configuration message to tather my phone. He didn’t charge me a penny more and i’m now a happy customer, no really but at least i got what i wanted. Is not the first time and i find that if you stand you ground calmly then you often get what should be already yours. For example as i said i recently upgraded to a samsung galaxy s2 what i didn’t say is that the upgrade was free, i pay £10 a month for 400min unlimited text and ulimited data allowance. hope it helps!

Deano131 says:
3 August 2012

Just got a bill from orange for over £1800 for one month of occasional tethering via iPhone of iPad. No calls from orange- nothing. No warning thr this would incur exorbitant charges. This is a straight forward procedure via iPhone for which I pay for 500mb data pm. I will naturally be calling orange who I have been with for over 10 yrs and spend over £50 pm with. Anyone got any ideas what else I can do about this??!
Thanks

Roger says:
4 August 2012

Yes, RUN!

Peter says:
29 August 2012

I recently got into an e-mail chat with a T-mobile rep. I repeatedly asked if there are tethering costs and where I could find details. Eventually after a lot of reluctance he said that tethering had been withdrawn in the last couple of weeks as a T-mobile service. Can anyone verify this?

I’m taking tethering to mean using Wifi on your phone as an internet connection for another device. How do the networks know you are doing it?

In addition could you get round this my moving your phone Sim to say a 3G Tablet?

radable says:
9 October 2012

It’s a very simple logic.

1) companies try to sell it as an extra feature, which is exploitative greediness.

2) Tethering trends to consume more data, in general. That’s why some companies may limit it, especially on certain plans.

gg has had unlimited internet on all its monthly ‘goodybags’, but did not allow tethering because that was using lot of bandwidth (= costing unhealthy amounts of money).
So now they’ll introduce 1gb goodybag WITH tethering.
Those i on unlimited plans won’t be allowed to tether.
Yes, there were similar discussions as above before the decision was taken, but for short term that’s probably the best compromise.

I have an HTC phone using TMobile which I use occasionally as a Wi-Fi hotspot for my tablet. I can’t find anywhere in my contract saying this is not allowed. In any case, how would TMobile, or any other operator for that matter, know that a user is “tethering”? I hope that those with the technical knowledge on this matter could enlighten those like me who are not technically aware.

Sonia says:
1 February 2013

hello all,

I am a 3 customer and I can’t tether as you guys are commenting. I just tried it out with my computer and it told me I was not allowed to tether and told me to switch off the phone to reset the internet on it and be able to use it again.

Can you please indicate how do you do it in case I’m missing out something?

Many thanks in advance,
Sonia

Charging to tether is a scandal. If you buy 1Gb of data per month, it should not make any difference whether you decide to use the phone or a device that is tethered to it. 1Gb of data is 1GBb of data. I called Three today to justify why they charge for tethering. The person I spoke to was unable to give me any logical reason other than “we’re in business”. QED. it’s con.

Sonia says:
11 February 2013

It’s absolutely ridiculous. I called them for 3 days and spoke first to a sales guy, then to his manager, I finally put a complain and they also called me back. It’s useless, don’t waste you energy with them, they’re crap. After all my frustration, anger and shouting they just gave me a 5 pounds discount on my next bill – as if that’s going to sort out my issues in any way!!

Ofcom needs to get up off it’s …. and do some work on this unfair practice by the greedy com. co’s.

Richard says:
4 June 2013

I personally tether all the time against the wishes of my provider. I do it because they don’t stop me, but accept it could happen at any time. I feel peoples arguments that they should be allowed to use the internet on any device they wish is wishful whiny thinking. This comparison made to a gas company charging extra for the cooker just isn’t strong enough. When a restaurant offers all you can eat deals, do you expect to be able to fill your bags with food to get closer to the maximum you could eat in one day, outside the restaurant? no you do not. You accept that the business is offering you unlimited food within their restaurant in one sitting. They have an idea how much an average customer is going to eat and set a price that encourages customers to both visit and provides them a profit margin. The phone companies are doing exactly the same here, they are offering you as much internet as you want on your mobile phones and have an idea what an average customer using internet on their mobile device will use. They set a price accordingly and for some reason the offer of a deal is “unfair”. This argument just seems weak to me. Eventually data will become so cheap tethering will be allowed, or the companies will develop more effective ways to stop it. In the mean time the setup is what it is and as a consumer when you do not like a service being offered, what do you do? you say no thanks. (or be a chancer like me and hope they don’t notice :D)

Richard, your restaurant analogy is not correct. My 1gb of data per month equates to me buying a meal. Tethering equates to me giving some of my meal to someone else. Does the restaurant have the cheek to bill me an extra £5 because I gave some of my meal away? No.
When it comes to an unlimited data tariff, that is a con too because the service provider could not and has no intention of giving anyone unlimited use of it’s network for a fixed price. Ofcom should not permit the term “unlimited” to be used unless it truly is unlimited. And if it was unlimited, then charging for tethering would still be a con. I have a BT wireless router but BT doesn’t change me for connecting more than one device to it because it’s none of their concern which devices consume the monthly allowance.

3 network started to charge 5 quid/month for tethering (I don’t know when this started). Check out their lumia 1020 preorder and you’ll see ‘tethering’ add-on which cost you 5.

fearburnus says:
8 August 2014

I think you guys are missing the point, and that is if u have a hardline and 3g why should u be tied to both because of tethering charges, or are we really expected to have a land line telephone , hard line internet connection and 3g/4g as well. how much more can we be connected , and arnt we meant to be more carbon conscious? but running all three soon becomes impracticable and expensive, further point is there doesnt seem to be any tethering data counters and the companies involved, dont help u with that either so ur gonna go over ur allowance and they can then charge u extra data cost, In theory and u only need to scratch the surface on this, you can see that there violating consumer rights, for to long service providers have been allowed to run rough shod over there consumers.

Is this really a fair society , or are we just run by corporations to make the share holder rich.

Is anyone actually capable of getting a grip as the corps are now more powerful than governments , its a pretty grim picture , but its also the reality , do we over use and consume through no fault of our own, or has all rational thought left the building , i mean get a grip , do u really need a landine plus hardwired BB and mobile and 4g internet, hehe wtf get a grip and stop throwing your money at these facless grey business men that just want to drain your coffers dry.

Jonny5 says:
26 August 2014

When working for o2 back in the day, we used to provision data/fax on sim cards for 9,600 baud connections.
There weren’t really any phones that could make use of this data – you had to tether to use it.
There was no cost other than for the occupation of the line and subsequent charge for the outgoing call.

Then mobile providers introduced GPRS which meant you could use the internet without it occupying the phone line. As competition grew the only way brands could differentiate themselves is via the free data allowances.

As free data allowances grew, providers then realised that with better speeds and faster connections, people were now tethering laptops to their mobile devices – which meant a dramatic increase in the volume of data being used – and people were really using ‘unlimited’ internet.

So mobile providers dealt with this initially by conspiring with people like apple and android to remove the tether feature from devices.

What i find amazing is how on earth they pulled this off.
It’s basically a massive con, that has deprived people of the very thing mobile data was introduced to provide.

I agree. I’ve just posted a comment about how difficult it is to buy a basic phone which can be tethered. How have they managed to make it so difficult to find out which phones still can be tethered?

Sonia says:
16 December 2014

Hi, I recently got given a Samsung Galaxy S2 or S3. not sure which, I realised I could tether, and have a open Wi-fi hotspot, seeing as my parents felt like removing the broadband, due to the random price ups from VirginMedia. I have been topped up with a 6MONTHBB booster, for some time on my T-Mobile network, and this comes with unlimited Internet/Email (with a 500mb allowance – apparently), not that I’ve been told there;s a maximum MB/Gb on my “unlimited” Internet. However since I’ve started to tether the last two days via my Laptop, my Phone popped up with a message, to say that my Data Usage is at 2GB, which is warning me that price can cost depending on the plans. So.. I’m going to see how it goes, whether they’d tell me in my balance that I’m needing to pay more, or if they send me a hefty check, without any warning, I’m a law student, and as far as I’ve read – there has been no mention of specific costs, or even having to specific allowance to the maximum of 500MB per “unlimited internet”.

Peter says:
17 December 2014

I can now tether on EE free of charge. I have a Sony Arc and am on a £15 a month contract.

Limiting tethering seems to be just one of the ways of milking customers who have ben tempted with a low monthly fee. I am now with Utlilty Warehouse and have to pay an extra £2.50 for Internet (total £10 pcm) but they don’t seem to block tethering.

My problem is even getting that far. My Motorola V8 is getting a bit long in the tooth. I tried the new Gleam but it couldn’t be tethered (contrary to what Carphone Whorehouse told me). I cannot find anywhere a list of simple phones which can be tethered. Looking on the manufacturers websites, the information on this seems to be missing or buried. None of the sites which offer phone selection by feature seem to include tethering as an option. A lot of the new phones seem to have ditched this feature. The Which recommended Doro phones look ideal for me, have loads of features but can’t be tethered. Am I missing something?

Rachel Meadows says:
28 October 2017

I just found this thread after searching long and hard for a mobile phone contract, finally deciding on one and then discovering that the phone company (3 – so obviously they have got on board with this since the article was written) would impose a charge for the privilege of accessing my data via my laptop.
Ridiculous! I am absolutely baffled as to why anyone would even think of imposing such a charge. Is it even legal?
If I bought a car, would I have to pay extra if I wanted to use it to transport passengers?
Now it seems that other companies are doing this too?
How is this allowed and what is being done to stop it?

Thanks Rachel. This means that I can exclude Three when I want a new SIM-only contract early next year. Here is the relevant page from the Three website: http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.dll/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=Obj(3536) I think it’s legal, but I hope that the additional charge is made clear prior to purchase of a contract. It is just one of the ways that the mobile service providers manage to annoy customers. I assume that the companies are doing this now that it has become more popular to tether laptops and tablets to phones.

If you look at the MVNOs (smaller service providers that use the well known mobile networks), check that they provide a 4G service. When I checked a couple of years ago, some did and some did not.

Best of luck in finding a service provider offering tethering at an affordable price.

I have an O2 sim-free contract because it allows tethering. I needed that before landline broadband was installed in my house.

According to giffgaff’s website, they allow tethering (except on unlimited data) packages: “While tethering is allowed under our ‘limited internet’ goodybags and gigabags, it’s not under our unlimited internet goodybags. This is set out in our ts&cs. We do this to protect the data experience of the vast majority of our members over the few – tethering can take up a disproportionate amount of network capacity.”

Thanks. I did look at giffgaff a couple of years ago but at the time it did not offer 4G and I was thinking about moving to an area with weak O2 coverage, so I might not have been able to receive calls reliably. I will check again before my present contract ends.

I don’t know if any service provider does offer unlimited data with tethering. It makes sense to pay for what you use and prevent network overloading.

bishbut says:
28 October 2017

Mobile phones have taken over peoples lives completely they are a MUST have for them to do all they have to do anywhere at all .Mobile phone networks are just taking advantage of this by charging extra for anything other than calls if they believe they can without customers complaining or moving on to another network Does anyone stop and think or use common sense today I wonder at times Pity computers do not have any common sense to do the thing many used before doing anything at all

And not one of them think that when the lights are turned off in an “National emergency ” there will be no cell-net or internet. They just dont realise the power they have given the government .