How does your mobile provider rate for customer service?

I agree that Orange Mobile customer services for contract & Orange PAYG mobiles,

Had Very Poor Customer Services & I Had to complain through Orange’s CEO E-Mail address many times over My 5 + years with them.

Orange still have not informed the credit report agentcies that My accounts SETTLED & Closed Since August 2010, Its still appearing as open & Incorrect date of birth & They’ve still not fixed this.

So Yes Orange Mobile Customer Services BAD, Even at the highest levels 🙁 :/

I’d say the close second to GiffGaff.Com would be Asda PAYG Mobile, & Then 3rd Talk Mobile.

I must say I am very surprised Tesco PAYG Mobile Or Even there contracts got an award from Which.Co.Uk, As there were some bad exprincies on BBC Watchdog & From My own Exprincies from Tesco PAYG Mobile.

Tesco Mobile = O2 = bad services, hidden costs, unfair charges and overloaded network! I have serious concerns regarding the authenticity of the research – “Which? Mobile Recommended Provider status” particularly “Cost of use abroad”, sorry to say but I could not find any information about Tesco Mobile roaming (already bad) but O2 roaming charges are one of the worst! Ironically, Tesco Mobile has 4 stars in this category and my beloved Vodafone only 3, but Vodafone only charges me 0.70 Pence for 60 minutes of incoming calls anywhere in EU and NZ and Australia. Haven’t seen any one who could beat that!

Tesco Mobile are the worst service provider. They are always the last network to release OS updates, see here for many disgruntled customers:

http://discussions.support.ovi.com/t5/Nseries-and-Symbian-Smartphones/N8-Anna-Tesco-update/m-p/1148361

I’ll be changing to Tesco PAYG after T-Mobile cancelled my PAYG account without notification and took my money (I was £27 in credit.) They said it was because of non-use. I carry the phone for emergency purposes only and rarely receive a call, but had been keeping the account alive – so I thought – by regularly checking my balance every month. T-Mobile claimed that this didn’t count because although I was using the account it wasn’t chargeable. They refused to return my money and would only give me 50% of it as credit.
They said that they were perfectly entitled to take all my money and not give any of it back when I asked, because OFCOM says they can. Strangely though, I can’t find T-Mobile on the list of companies that OFCOM says you can complain to them about.
Incredible, appalling, and disgusting. I am astonished that this is legal.

Orange customer service is appalling. I phoned Orange customer services 7 times to unlock my iPhone, after being with them for 21 months, and each time was told that the my request had not been processed, before I found someone who did actually process the request to unlock, only to be told it was going to take 30 days. That means that I have an expensive phone that I won’t be able to use for in excess of a month, and even then, based on past experience, not sure that they will actually unlock MY phone that I paid for. It was a waste of time complaining to Orange customer services as they took 5 days to respond (not the 2 days published on their website), advising me to phone Orange customer services to unlock the phone, which obviously meant that they hadn’t actually read my complaint.

Orange have appalling customer service and appalling communication, ironic considering that they’re supposed to be a communications company.

Orange has rock-bottom Customer Service. Below rock-bottom – in fact, it can only be compared with a broken underground sewer.
When you continually get that message from Orange: ‘We’re sorry, we’re unable to continue processing your call…….’ here are the ways to circumvent their abusive system:
1. When the automated voice asks for your phone number, put in random numbers.
DO NOT put in your own mobile number if you have previously received the message above, when doing so.
2. When you eventually get through to a call centre in India, insist that your issue is resolved by them.
3. If this fails: go back on the automated call service and select SALES. Orange Sales Department are quick to answer the phone – unlike Orange Existing Customers line.
If every Orange Customer who is unable to get through to Customer Services about their existing contract clogs the lines of Sales – eventually Orange will have to provide Customer Services on the right lines.
4. Send an email to Orange for every single telephone call you make that fails; IE: if you try the line 75 times, send 75 emails. Time and date each one. Copy and paste to save time, but vary the content each time by a couple of words at the top. (Maybe the time and date). They will have to action the emails or assign a reference number to each email. This is your proof when you finally speak to them to pursue your complaint. If they fail to help you, you have a record which you can send to Ofcom.
5. Make sure you are extremely vocal about their failure when you eventually get a supervisor to deal with your problem. If you feel they have breached their contract with you by their poor customer service, save it for the emails and Ofcom.
Orange tell you that you can never end a contract with them. It is true that it is easier to end your marriage in the UK than end a mobile phone contract. But unless Orange Customer Service step up and wipe their shoes, I urge you to pursue your complaint as far as you can go.

Orange mobile have completely disappointed me. My partner’s phone broke a month ago and his insurance had “dropped off”. He called a week before an upgrade, and although he has no mobile phone and hasn’t done for a month, they refused to bring the upgrade forward. Ridiculous when you think they are asking for an 18 month resign of the contract.

Most outrageous bit is that this happened to me before with Orange and they were more than happy to upgrade. One rule for one. I think I’ll go with Tesco.

Been with Orange for a while absolutely useless. Without fail signal drops out in central london at busy times. Customer services refuse to admit any problems with their network being overloaded instead repeated instructed me to change settings on my phone. After months of frustration attempting to cancel only leads to being put through to “retentions” which is a never-ending repetition of reasons why you should not cancel and attempts to convince you to stay. I think you should steer well clear.

T-mobile are the worst
I was given a faulty phone and two years ago and since have had 8 replacements. But the worst thing ever was that they charged me £1785.00 for one month and refused to give in to the fact that the mobile they gave me was faulty and was ringing up costs. They expected me to replace the phone myself and said that I should claim the costs from the Apple as it is a Apple product that was giving to me.
No apologies or sympathy for the grief and trauma I had gone through.

T-Mobile are dreadful. After over 10 years as a loyal customer, they refused to remove £10 from a bill which I disputed because I could not actually access my voice message account when I was abroad in the States. They still put through the charges. They said that I could pick up these message; and refused to be reasonable. They were happy to give me a PAC code right away. This shows that they are rolling in the money and do not really care about customer loyalty. A complete shambles! Do not even think about moving to T-Mobile. A disgrace! How do you figure this – loyal customer after 10 years and paying on a monthly contract very promptly. All I can say is that I am a mug. I am going to give GiffGaff a try.

Having read the fairly good report Asda mobile, I have made the mistake of trying to transfer my existing mobile number to Asda. It was supposed to take 2 days. That was 4 days ago and I have just been told that it could be another five days, during which time I basically have no phone. The process that I have started cannot be reversed. I have also been told by their call centre that I can’t speak to anyone else about it, nor do they have a formal complaints procedure (which I find incredible). I am totally stuck and very frustrated.
If you are considering moving to Asda – based on my experience: DON’T DO IT.

I’ve had a PAYG deal with Tesco for the past 4 years. I took out a contract with them as they were recommended by Which for overseas use. All went well until last month when I arrived in Abu Dhabi to be greeted by a message on my phone ” you have arrived in a country where you cannot use your phone” I used it the previous year but Tesco have apparently changed their contract with the local network and the service is no longer available. That’s no use to me as I travel to the UAE at least once a year and need to use my phone. I will be changing my provider probably to vodafone.

After 11+ years with T-Mobile I joined Vodafone a few months ago and have experienced how appalling they are. How on earth is it possible for a so-called telecommunications giant that they cannot remove a spam subrscription that has been not only harrassing me with texts to click on suspicious links but also Vodafone billed me £6 for this. Why do they refuse or unable to remove this spam subscription called CoMob for which there is info on the Internet that they are spam targetting phone customers.

Send an online letter to ombudsman to see if they can sort this out. I guess I am appalled as I didn’t like falling victim to a known spam subscription which came out of the blue (new phone, new number never used for any service or typed on a web page) as this wasn’t why I left T-Mob after 11 years to join them.

I am pretty happy with Tesco broadband which I have been using for 3-4 years now with nada technical or customer services problem. So I guess it’s Tesco for me for my mobile when the contract with Vodafone expires. Keep up the good work Tesco.

Have joined giffgaff, but wish there was an agent to speak direct to….where we live, no reception at all, and wonder if there is hope for this to arrive before too long. W