When software updates go bad

Jan 2014 iTunes for Windows update broke the application & took a complete uninstall / reinstall to fix. Later updates broke functionality (podcasts) and caused copious out-of-memory errors.

A LG recommended firmware update on a LG Blu-Ray player left the player completely dead.
Neither LG or the retailer would sort the issue out due to the player being 15 months old.
Seems to be grey area on who is responsible for the effects of software upgrades.

My golden rule is ‘Never be first’, let someone else find the problems. I’d agree software updates seem to be getting much less reliable, maybe commercial pressure to get something new out there is over-riding the need for careful testing.
For all my Apple stuff I always check sites like TUAW and Macupdate first to see if anyone’s had problems with an upgrade before doing it myself. The iCloud drive problem was widely flagged on sites such as these.

There have been a couple of update problems relating to an older Sony RDR pvr whereby when the freeview update has come through it has completely messed up the tv guide resulting in users being unable to use it until a fix is sent through or having to program the guide to “France” to enable some form of use. The first time it happened Sony (although not their fault) were very slow to react, but the second time happened they were much more on the ball.

I’ve had a few issues, first with my 2 year old iPhone4s . I download iOS 7 and my phone lost wi-fi and a few other functions, I took it to the Apple store and they gave me a new one, no quibble. That was a result. Next I downloaded iOS 8.0.2 to my ipad2 last week and pages stopped working because I’d automatically installed iCloud drive and its not compatible. Apple said I needed to upgrade to Yosomite but its not released yet. Synced it all up on my Macbook Pro and suddenly everything works again.

I’m having problems with my iPad 2 since the iOS8 update, first Apple tell me its a software fault and the next iOS update should resolve it, then they tell me its a hardware fault.

Though they refuse to identify what hardware has failed until I’ve spent over a month asking them and only after I’ve emailed every Apple CEO/Manager who’s email address I can find.

They then tell me its a failed memory module and that I can get it repaired for £299, which I say is quite expensive.

They then explain that the £299 is for a refurbished iPad 2, wait I don’t want a refurbished iPad 2 I want mine repairing ? still waiting on an answer to this question . .

Read all about my Apple Customer Service experience thus far here https://discussions.apple.com/thread/6573494?start=0&tstart=0 any and all advice accepted on this matter.

LG 3gs software update has totally ruined my phone, nothing will load and apps keep shutting down half way throughout stuff…..I just get a blank screen, this is by far the worst phone I have ever had and I think the guys at the 02 storekbew this and had a load of LG 3gs that they were told to move…..it seems funny that wen I was in the store asking about which phone I should get for myvupgrade that every member of staff seemed to have the LG 3gs and praised it saying how good it was…..nah the guy at the door was talking on an iPhone wen I entered the shop…….I have been sold a diff phone to keep figures up……garbage absolute garbage…….I shall be going back to 02 store on Saturday but I very much doubt I will get any joy…….seriously hacked off!

I have a 32GB Nexus 7, bought Jan 2014. Whenever an Android update has become available, I have installed without problems. Accordingly, 2-3 days ago, when I was notified Android 6.0 (Marshmallow) was available, I hit download and install. And that was the end of the old Nexus!
When it tried to restart, it went into a loop of updating apps, saying it was starting, pretty circles spinning, updating apps, saying it was starting etc. I left it looping all night till the battery went flat. I hoped recharging and rebooting would cure it but no luck. I went to Google forums and tried various “fixes” such as “clear cache partition” (whatever that is) but had to resort to factory reset, meaning I lost all my stuff. However, it is at least now working again though different and less familiar somehow. I won’t be updating the OS in future!

I got an original Nexus 7 not long after they came out. I was very happy with it, but last year I got a notification that an OS update to Android 5 was available. I thought that this would give some improvement, so downloaded it. After that, the tablet’s performance was glacial, and often froze altogether. I sent feedback to Google a number of times asking them for a fix, but no response. As it was unusable, in frustration I got a Galaxy Tab S2 last month, £320 but with a £50 trade-in on the old tablet. I applied and was accepted for the cashback. I thought I’d better do a factory reset on the Nexus 7 before I sent it off, losing all my data that wasn’t in the cloud, only to find that it was then working perfectly! I’ve now given it to my wife for playing games so didn’t get the cashback. Although I like the Tab S2, I wouldn’t have needed it if Google had provided some support for the Nexus, so I’m £320 down the drain unnecessarily. I won’t be buying anything with Google’s name on again!