/ Technology

Why do my favourite smart TV apps no longer work?

Why should you have to buy a new TV or computer every few years just to keep using favourite apps and software? It’s a question I raised a year ago on Convo and it seems the industry still hasn’t got the message.

A number of you angrily complained on Which? Convo this week after finding that the YouTube app no longer worked on your TV. Tim Debagio said:

‘The convenience of YouTube on my TV was a major buying point. I bought the television for a reason and the manufacturer isn’t fulfilling its side of the bargain.’

Why has YouTube app stopped working?

Google has stopped supporting the YouTube app on devices that date from 2012 or earlier. This means it may not work on TVs that are just three years old. Those affected include some Sony and Panasonic smart TVs, PVRs and Blu-ray disc players. Apple devices that can’t run iOS 7 or higher (including the iPad 1 and early generation Apple TVs), and older Google TV boxes, including Sony ones, are also included.

You can still get YouTube on these devices in different ways, including through the web or mobile site. But the app is more convenient and many owners have complained to us about losing it. Nick wrote:

‘I am dismayed to see that the YouTube app has been stopped on my Panasonic PVR. This makes the Panasonic smart-TV offering even more pathetic than it was already. The only useful app left is BBC iPlayer (and Netflix for those prepared to pay).’

We challenged Sony, Panasonic and Google over the decision to drop the app. Google says the change is because it has updated the YouTube software to make way for new features. But why should that come at the expense of older products that are still in perfect working order?

Older products should matter, too

The advent of ‘smart’ products, heavily reliant on online services or software, has seen a worrying trend of older devices being left behind in the rush for what is flashy and new.

The products that have just lost the YouTube app are just three years old. The TVs could keep going for two or three years, maybe longer, and many owners are understandably disappointed. I’ll keep pushing manufacturers and app providers to do better in future.

There have been more than 200 comments to my original Convo post on the subject of disappearing apps and features on older products. Wavechange says:

‘Here’s a question that could be put to the major TV manufacturers. I would like to buy a smart TV that has features that will still work in ten years, a reasonable working life for a TV. Can I be sure that if I buy one of your TVs it will meet this requirement?’

Have you had problems with apps such as YouTube that have stopped working on your smart TV? Let us know your experience, including how old your TV is.

Martin AP says:
13 April 2019

I have a Sony KDL-50W656A and IT have had problems with YouTube since 1 week arter purchase, IT works sometimes but damn a lot of grief over the years, have contacted Sony but they dont give a sheise, I’m bying a clean monitor next and plug my Pc on 24/7!!!

Alan Hudson says:
29 August 2019

Hello, I have owned a crocus tv for three years, and last week YouTube stopped working.
I am disabled and can’t afford a new tv, can anyone suggest a way I can get YouTube back on my tv.
Thank you all in advance

Hi Alan – I expect that someone will be along to give advice soon, but in the meantime it would be worth looking through the four pages of this Conversation.

Hello Alan —Crocus TV ? its a new one on me ,probably “badge engineered” (supplied by a company who buys them from a manufacturer and changes the labelling.
Anyway without going through a lot of actions that will not restore You Tube as the company has not paid the app software designer to update the TV as they want to sell new TV,s (more profit ) you would be better off buying a Roku Fire Stick or the Amazon version .
These cost in the £50 region see-
This is a reputable American business website giving you details on both and their preference , many trackers but no malware.
I wish I could tell you to try this or that but without the real makers name I cannot help although there is a US company I don’t think its that one.