/ Technology

Why do my favourite smart TV apps no longer work?

Why should you have to buy a new TV or computer every few years just to keep using favourite apps and software? It’s a question I raised a year ago on Convo and it seems the industry still hasn’t got the message.

A number of you angrily complained on Which? Convo this week after finding that the YouTube app no longer worked on your TV. Tim Debagio said:

‘The convenience of YouTube on my TV was a major buying point. I bought the television for a reason and the manufacturer isn’t fulfilling its side of the bargain.’

Why has YouTube app stopped working?

Google has stopped supporting the YouTube app on devices that date from 2012 or earlier. This means it may not work on TVs that are just three years old. Those affected include some Sony and Panasonic smart TVs, PVRs and Blu-ray disc players. Apple devices that can’t run iOS 7 or higher (including the iPad 1 and early generation Apple TVs), and older Google TV boxes, including Sony ones, are also included.

You can still get YouTube on these devices in different ways, including through the web or mobile site. But the app is more convenient and many owners have complained to us about losing it. Nick wrote:

‘I am dismayed to see that the YouTube app has been stopped on my Panasonic PVR. This makes the Panasonic smart-TV offering even more pathetic than it was already. The only useful app left is BBC iPlayer (and Netflix for those prepared to pay).’

We challenged Sony, Panasonic and Google over the decision to drop the app. Google says the change is because it has updated the YouTube software to make way for new features. But why should that come at the expense of older products that are still in perfect working order?

Older products should matter, too

The advent of ‘smart’ products, heavily reliant on online services or software, has seen a worrying trend of older devices being left behind in the rush for what is flashy and new.

The products that have just lost the YouTube app are just three years old. The TVs could keep going for two or three years, maybe longer, and many owners are understandably disappointed. I’ll keep pushing manufacturers and app providers to do better in future.

There have been more than 200 comments to my original Convo post on the subject of disappearing apps and features on older products. Wavechange says:

‘Here’s a question that could be put to the major TV manufacturers. I would like to buy a smart TV that has features that will still work in ten years, a reasonable working life for a TV. Can I be sure that if I buy one of your TVs it will meet this requirement?’

Have you had problems with apps such as YouTube that have stopped working on your smart TV? Let us know your experience, including how old your TV is.

Virendra says:
10 May 2017

Recently (May 2017), You Tube app stopped working in my LG TV purachased in Oct 2012.


Count yourself lucky Virendra your app has lasted longer on your LG TV than Samsung apps last( 2/3 years ) going by the posts on Which and many other websites they must pay the app designers more money to keep them up to date longer . I have commented many times on this and I am sure there are some who dont believe me so for them and those looking for an intelligent explanation that exactly coincides with what I have been saying look no further than this American website where the “Standard ” explanation is published for all to read (and weep ) : https://www.techdirt.com/blog/innovation/articles/20120221/03352017827/smart-tvs-not-such-smart-idea-shtml . So never think -oh ! the makers “forgot ” or some excuse—its deliberate.

Bill says:
12 May 2017

I have the 42LM6700 and when I pressed cast to TV on my phone the message came up that youtube support will end soon. I’m not buying a new TV as this one is still perfect. I suppose I could buy a google chrome USB adapter thing or change to vidme etc as youtube is going down the gurgler anyway…. Still, not happy as this TV will last quite another few years. Then there’s always HDMI through my laptop or other PC source…….. The list is not exhaustive


Thanks for the info Bill (I dont have a “smart” TV ) , you actually got told your app was coming to an end ?? wow ! What they are really saying is- your TV is “out of date ” buy another , talk about a “captive audience ” the makers must have a good advertising department , no flies on them . My very old Philips 42 inch LCD flat screen is still going strong and I will never upgrade to a “smart TV ” which when connected to the web soaks up your viewing figures , what you watch, how long you watch, then emails you third party junk mail and, for the record, can be hacked.

Stuart says:
9 November 2017

Can not get live stream on my Sony tv4k 65 inch what is the problem with it please


Stuart as there is a large range of models can you supply the additional model number please, it isn’t just “TV4K” for example -KDL-55 etc or X something , something . It should be on your instruction book or at the back of your TV ?

bishbut says:
10 November 2017

All conned again by the manufactures to buy a smart TV which they stop supporting things on it to make you buy another with up to date things .Gimmicks are used everywhere to get you to spend on new or unnecessary things you probably not use after trying them once Is not the £1000 Apple phone the latest one

keith says:
28 June 2017

hi my 60 inch lg smart tv only had it 4 years everything worked fine loved my music on youtube its all i lived for you could play anything you liked on it, youtube disappeared yesterday absolutely gutted is there any way round it to get it back


Buy a Roku box Keith they arent dear , just make sure you buy it from a British company/website as it has to be a UK version not a US version. Sorry I would be amazed if you got your apps updated on a 4 year old “smart ” TV they wont pay the software designers to update them a they want you to buy a new TV.