Sky charges O2 customers extra for services they don’t use

I also just received my refund from Be Un Limited , ie Sky Home Communications posing as Be Un Limited , for the few days before Sky switched me from a Sky network to another Sky network .

I’ll be sending them a cheque for the period I owe them before I asked for the MAC ie was on the new network , plus the 30 days notice period .
Works out to be just under the refund they sent me .

Only winner is the Post Office .

All very strange .

Let us look for a moment at the theoretical credit control process where Sky have a huge rebellion of new customers .

February to August seems to be the experience of Joe just above .

Big delay to collect a “debt” .

Inundated seems to be the experience of Sky credit control .

Who will be the Sky credit controllers then ?

More than likely self employed , working from home , lowly paid , on a piecemeal basis ?

Possibly ?
Too expensive to employ others ?

Bless ’em for it . Everyone needs a job .

But they won’t generally won’t know what they are talking about and will just try to beat down through repetition of contact .

Can anyone tell me why Sky’s “new” contract are for a 12 month term but only lasts for 10 months? When I re-newed my contract early May, this is what the advisor told me!! He told me that most service providers incl. B.G., B.T. etc. are doing this now. I have not found this with either B.G. or B.T. and can’t get my head around this illogical action – help!

A few weeks ago, we had a problem with our broadband connection being lost that took several weeks to sort out.

The saga………
Broadband stops, call Sky who do a line test that boots a slow service again for a few hours, with a promise to send out an engineer. Wifi on half signal. Engineers come out but are only telephone engineers, don’t know anything about broadband. Keep phoning Sky for line tests in between to restore slow service.

We have the full Sky TV package in my husband’s name, and Sky broadband in my name as it was previously on o2 and taken over by Sky. The landline is on BT. A phone call some time ago promised we would get the discount for having both TV and broadband services but it didn’t happen.

It would actually be cheaper to upgrade to Sky Fibre and Sky TV in my name as I am not a Sky TV customer rather than have the 2 lesser options we already have. How ridiculous is that??? But it is impossible to upgrade those 2 unless we also have Sky landline. It is also impossible to change the name on the broadband unless they are special circumstances.

But what is even more ridiculous is Sky cannot upgrade our services without loss of service which could be up to 3 weeks!!! WE ARE ALREADY CUSTOMERS DOH !!! And that was BEFORE they realised we had to have the landline from them as well.
Oh, and you actually have to cancel services before upgrading them……..

The last time I called them I was on the phone for several hours being passed from person to person trying to sort out our problems and upgrade our service.

There is also a problem with a weak Wi-Fi signal. It would cost us £69 for a new router.
The final part of my last conversation with Sky…
Me: So you have been overcharging us because you are incapable of linking our accounts or transfering them both into one name, we have had practically no service for the last few weeks, we have been customers for over 20 years and now you want us to pay £69 for a new router?
Sky: Yes.
Me: Let me speak to a manager who can authorise a free router.
Sky: That is me.
Me: Can I have a free router please?
Sky: Yes
Me: Thank you. Silent scream

We now have our service restored with Wi-Fi still on half signal. We are still paying too much for having 2 services in 2 names. Sky customer service is still awful and they don’t know how their own products work.