A cold caller tells you there’s been a problem with your broadband and you’re due a refund, it sounds genuine. But then you’re asked for your card details, and alarm bells should ring – as they did for this Which? member.
A Which? member told us: ‘I was recently called by someone claiming to be from ‘TalkTalk’. The caller claimed there’d been a lot of activity on my broadband line, which had caused an extra £25 to be charged to my account.
‘They asked for permission to test the line for an ‘infection’, and I agreed. The caller told me their engineer had found nothing wrong and asked for my card details so they could refund the £25, but I was reluctant to hand them over.
‘I was told that £25 would be added to my account every month if I didn’t hand over the details straight away, and the opportunity for a refund would be lost. They even tried to convince me they were genuine by quoting my TalkTalk account number. Eventually I put the phone down, and TalkTalk has since confirmed it was a scam.’
Our advice on suspicious refund calls
We’ve seen a number of cases where scammers pretend to be from a familiar service provider and offer a refund for a supposed error on their part, in fact we covered a similar case last year. In some cases, victims are directed to sophisticated copycat websites to convince them that a refund is due and part with their personal details.
When speaking to a cold caller never hand over your bank details. Giving away these details could allow scammers to empty your account within minutes.
Most service providers should have all the details necessary to credit your account should they need to.
So if you receive a call like this, do as this Which? member did and hang up and report the call to your service provider, as well as the police and Action Fraud. And don’t forget that you can report these nuisance calls to us too.
Have you received one of these refund scam cold calls before?