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Do you report nuisance texts using SPAM?

Spam

Do you receive a lot of spam text messages asking you to claim for an accident you’ve never had? Or an SMS to reclaim the PPI money you’ve already reclaimed for free and have since spent on a break in Alicante?

You probably know that there are many straightforward ways to deal with spam texts. Even your mobile provider offers a simple method to blow the whistle on irritating spam text messages – but does anyone know about it?

A few weeks ago we shared a fact on our Facebook page – you can report spam texts to your mobile provider by forwarding them to 7726. And, to the surprise of many, the post revealed a public in the dark about using 7726 to report spam texts.

Can you honestly say you’ve heard of 7726? Or even used it? We asked 2,000 members of the general public exactly that.

Use 7726 to report spam texts

A whopping 90% of our survey respondents who owned a mobile phone didn’t know they could report a spam text using 7726! Plus, almost half of mobile owners say they get at least one unwanted spam text once a week.

Previous research also told us that six in 10 of you would be more likely to report a spam text or nuisance call if you knew how to report them and who to report it to.

This means that you’re not only highly likely to be receiving spam texts, but you also want to report them.

The Information Commissioner’s Office (ICO) is also now warning of an increase in spam texts and nuisance calls following the changes to pension rules which came into force on 6 April.

So go forth and raise awareness of 7726 – use it to report unwanted, unsolicited and unwelcome spam text messages.

How does 7726 work?

All of the UK’s mobile operators worked together to deploy a tool which collates all the information from the 7726 short code in real time. This means they can take early action to block numbers that are generating spam on their networks. They can also use this information to inform the regulators. So remember:

  • You can report spam texts directly to your mobile phone provider free of charge by forwarding the text message to 7726.
  • It’s easy to remember as the number spells out SPAM on a mobile keypad.
  • When you report a spam text you may get an automated response thanking you for the report giving you further instructions if needed.

Do you get a lot of spam text messages? Had you heard of 7726 before reading this? Will you use it?

Do you report spam texts using 7726?

No, but I will from now on (72%, 458 Votes)

No I don't (19%, 119 Votes)

Yes I do (9%, 56 Votes)

Total Voters: 633

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Comments
Member

Although I have had more than my share of nuisance calls on my landline for years, I don’t get nuisance calls or texts on my mobile phone. I have had the number for years.

I know others who do have problems with nuisance calls and texts on mobiles.

Member

I’ve started to get more and more spam texts everyday…mostly from the same companies 🙁 However, I’m one of those individuals who’d never heard of “7726” – I’d usually just block the number and then delete the text message on my iPhone. I’m going to start using it now 😀

Member

Used “7726” many times but still the texts kept coming so I gave up and got a new phone number.

The problem with 7726 is that there’s no feedback on the action, (if any) taken or even if they ever track down the senders of the texts.

Member

I agree with Castle about the lack of feedback. A year or so ago I received fifty or so messages asking me to take out a loan at an extortionate rate of interest. I used 7726 for each of them. The problem being that each came with a different telephone number and a variety of different heading companies, even though they were all the same. Eventually they gave up. I wonder how they got hold of so many numbers and what the phone companies were doing selling them by the hundreds or maybe thousands. Recently Vodafone have been sending me rubbish and some clot in East London wanted to rent out cars to the public and used my telephone number (with one digit different) to trade. I was surprised at the number of people who couldn’t dial properly. That too has faded and nuisance texts just get scrubbed from the phone. I might use 7726 on Vodafone one day and see what happens when they try to ban themselves.

Member

What is meant by ‘use 7726’?
Fortunately I get very few spam texts as I make sure as few people as possible know my mobile number. But I get a lot of spam phone calls on the landline and these are a pain to report.

Member

It appears that you forward the text message to phone number 7726. That’s what I guessed but I had to look elsewhere to confirm it. Perhaps Adam could clarify the text.

I have no need of this facility but it would be great to have a similar simple facility for reporting nuisance calls to landlines. Not one of the call blocking phones is capable of doing what I need, but a phone that would let me press a button during a nuisance call to alert the authorities would be a great help.

Member

When I forward an SMS message, only the text is forwarded. The originating phone number is not. (This is on an Android phone; if you use a different OS, it may be different.) So, obviously, forwarding the text will not work. You need to send the number. But I couldn’t find a way to do that, and I’m not going to go to the trouble of writing it down on paper and then keying it in. So, unless we have clear instructions on how to “use 7726”, I don’t think I’ll be using it. Also, I’m surprised I’ve heard nothing from my mobile phone network about this, so I’m wondering how seriously they are taking this service.

Member

I presume that the messages are screened to help identify the most serious problems, such as major scams. I cannot find anything on the Ofcom website that says how the forwarded messages are used.

Member
M Dawson says:
14 April 2015

When I receive a spam text, I hit the “save contact” then copy the number before hitting the “cancel” button so I don’t actually store the number. Then forward to spam, they send a message back saying “thanks, now can you forward the number” that’s when I paste the number and hit reply.
Sounds complicated, but it doesn’t take long and it saves writing the number down.