There is a rumbling of discontent on the internet. Nothing new there, you may say, but this particular rumble relates to companies who buy old mobile phone handsets. Have you recycled your old phone for cash?
There are plenty of these mobile phone recycling companies out there: Cash4phones, Mazuma Mobile, Envirofone and Fonebank, to name but a few.
These companies quote you a price for your old mobile phone, based on its condition. Once you’ve sent them your phone, they’ll verify the condition and pay you the agreed price. These phones are then ‘recycled’, which usually involves sending them to overseas markets to be sold in places like the Middle East, Africa and South America.
Some of you aren’t happy, however. Check any review site, and you’ll find plenty of complaints about these services. The amount paid out for those old phones is not always quite as generous as first quoted. It seems that in some cases you are sending in your pristine phones, only to find that the company’s valuation differs from your expectations.
We’ve been sent quite a few complaints about these companies, with people telling us that they’ve sent their phones off for an agreed price, only to have the quote lowered once it’s in the hands of the company.
The main reason for reduced valuations seems to be wear and tear, even for phones that owners felt were in a very good condition. While all these companies should send the phone back to you if you don’t agree to their revised quote, you may be charged for the privilege. This has left some people feeling they’re being held to ransom with no option but to accept the lower quote.
Have you used a phone recycling service? Were you happy with the service, or did you receive a lower offer than expected?