Recycling mobile phones – it’s not always rewarding

PHONES 2 POUNDS, I sent this company 2 iPhones in pristine condition and waited for my payment of £251 as promised. I then received an email stating the phones were scratched and in poor condition offering less than half the payment. I emailed them stating I wanted the phones returning and heard nothing. I have sent numerous emails and lost count of phone calls if have made and they have never got back to me, so if your thinking of using phones 2 pounds don’t, I have lost my phones and I don’t think I will ever see them, or a payment ever again, fran

Phones 2 pounds

I have sent phones2pounds a iphone4s. At first it said they would give me £99… great! Sent it to them and then got an email saying they will offer me £65 or £10 admin charge to send it me back. I just agreed to the £65… its better than nothing. Anyway the problem is I still havent recieved any money! It says same day bank transfer for the payment. Its nearly a month since I emailed saying I would accept the £65. I have sent 5 emails and phoned loads of times but it appears you just cant contact these people! So annoying that they can do this to you!

I sold my phone to buyandsellphones.co.uk. They received the phone on 22nd December 2014, it is now 28th January and I have still received no payment. I have exchanged numerous emails with them asking for my money but as yet I haven’t received it. I gave them my paypal address and my bank details for them to pay but still nothing. I have a receipt to say they received it. What can I do to get the money I’m owed?

I sent my Samsung Galaxy S2 to phonerecyclers.co.uk, the company was mentioned on The Gadget show on Channel 4 because it offered better prices than most other phone recycling companies. Indeed, they offered me £82 for my used phone, better than Mazuma or O2 recycle.
About a week after I had sent the phone, carefully wrapped in two layers of bubble wrap and special cushioned envelope, I had an email from them and a revised offer for £48.60 which I accepted as the phone did have a hair line crack at the bottom on the screen by the menu button. Within an hour, I had an email telling me that funds would be in my account within 48 hours. No money has landed in my account, I have sent them 2 polite emails requesting an update, no answer back. Today, I have tried to ring the number listed on the website and email, no answer. I have sent an other, more assertive email today, demanding an update or requesting that my phone should be sent back to me ( I did specify that I had photographic evidence of the phone before I sent it). I have in the past sold a used BlackBerry on Ebay and wished I had done the same thing for this phone as having read a few forums about phone recycling companies, I have the feeling that I have been duped and that I will never see my money or my phone ever again. Has anyone else had similar issues with Phone Recyclers??

fonehub.co.uk

I would not trust this site and company. I sent in my HTC One mobile phone and it was valued at £70 but they came back and said it was £40 worth. I have requested them to return phone. It has been two weeks – no cheque in the post or phone. They are not answering my calls or emails. BE AWARE!!!

Be very careful about the company you are dealing with, the one I have sent my phone was just a scammer (Phones2Pounds), they always do the same: they gave you a pretty good evaluation but when they have received your phone they always say that your phone was damaged, basically they them gave you 2 choices: accept the new ridiculous quote or pay a fee of 10 pounds! Be really careful and avoid those people!

I have just received a quote £17.50 less than agreed (phone ,charger and original box £167.50)
from “phones 2pounds” because of scratches on the screen and a “pink tint”.
My phone went straight from the box new into a lunatic tactic case with Rhino glass and was pristine when I sent it. I certainly do not recommend this bunch of shysters

Do not use phonerecyclers! They offered less money than originally stated, but the worst is I am still waiting for payment 3 weeks later. Luckily it was only a 2 and a half year old Samsung. Should have given it to Charity!

Phone Recyclers.co .uk….UPDATE: Have now reported to Action Fraud – suggest all those also affected do the same. Will also be paying a visit to my local Police station to report this as theft of phone.

I sent my phone off after receiving a competitive quote online. I packed the phone in its original box so it could not get damaged during transit. However, I have received an email from them saying the the phone has the following damage:

Back Cover Colour Fade
Deep Scratchs all over screen
Dents all over body

I can categorically state that the phone was in a like new condition having had a screen protector on it from day one and kept in a cover. There was absolutely NO damage or fading to the phone – they have offered me a much lower price which I have rejected and asked them to send back the phone – it had better be the one I sent them or I will be taking further legal action.

My advice is to go elsewhere!

This company is full if lies and are cheats! They offered me £280 for a brand new £720 phone only one month old and never used. Once they had the phone they downgraded my price and then never paid me of returned my phone. I have had the phone blocked and now seeking legal advice. DO NOT USE PHONE RECYCLERS! They are LIARS and CHEATS! Avoid them at all costs!

I sent two fully working excellent
condition iPhone 6s handsets to Phones 2 Pounds with an opening offer of £229 per handset. On receiving them they are suggesting they are not working, one with pixel damage on the screen and the other scratches on the back. Neither is true. They have revised their offer to £160 each and refuse to answer the phone number listed for contacting them to discuss their second offer. They state I have 7 days to reply after which they consider I have accepted the offer. I am still within 14 days of the original offer. I have written to them recorded delete very stating I reject the app fee and in line with terms and conditions expect them to return the handsets for free recorded delivery. This appears that be a common tactic by this company. It is nothing more than attempted theft of part of the value of the phones. I await the result. Stay clear!!