/ Technology

Has your PlayStation 5 delivery been tampered with?

After weeks of lengthy waiting lists and digital pre-order queues, the new PlayStation 5 console is here – or is it? Have you experienced issues getting yours?

Gamers worldwide have been counting down the days to the PlayStation 5’s release.

You might have been lucky enough to bag a hotly-awaited console through Amazon – but don’t rush to set the telly up just yet.

Some customers have taken to Twitter to post the pretty bizarre objects they’ve been receiving instead of an actual PS5.

Rice, cat food, George Foreman grills and foot massagers are just some of the random objects people have received in their allegedly tampered parcels.

Others said they received damaged boxes or experienced missing deliveries after waiting weeks for them to arrive.

Disgruntled gamers are now likely trying to secure refunds or get their hands on another much sought-after console – but with many online shops out-of-stock, chances of the latter could be slim.

The BBC has reported that Amazon has launched an investigation.

What to look out for

According to Eurogamer, most affected gamers receive their parcels later than expected.

When it eventually arrives, the box appears to have clear tape rather than the company’s usual branded seal – the first giveaway sign that your parcel might have been meddled with.

Some people claim their deliveries have disappeared entirely after being ‘left with a neighbour’.

Make sure to record the time your delivery actually arrives and take photos of the packaging before and after opening it if you fear it’s been mishandled.

Guide: staying safe and shopping smart online

Cat food instead of a console?

We want to hear from you if you believe your parcel has been tampered with, or if you don’t receive your PS5 as expected.

Have you experienced the problems mentioned above? Have you managed to get your hands on a PlayStation 5 without issues?

Let us know in the comments.

AngryApple says:
6 March 2021

I ordered from Argos for same day home delivery, the ps5 never arrived and I received an email thanking me for returning it! Still receiving emails 2 weeks later recommending ps5 games for my purchase, cheeky! Plus took days to get a refund as they said they never received it back from me!

Sorry to hear that. It sounds like PS5’s are being stolen by some delivery staff.

When delivery staff are paid rock bottom wages, some of them may be tempted to steal obvious high value items.

But this won’t be a new thing, so I’d expect firms to have effective safeguards against it.

I am a bit puzzled by this convo. Why should the PS5 be picked on when many high value items are being distributed? How would a carrier know the contents to open, remove them and then why bother to put in something else?

I presume that this story is being used to make readers aware of a current problem and to provide the opportunity to discuss the problem of theft of goods during transit.

When I was working I ordered an Apple computer for my office and it failed to turn up. I soon discovered that a colleague in another department had a similar experience. I asked for an investigation and several other cases came to light. In each case the records showed the same clear signature but the name did not correspond to that of any member of staff. We tackled the problem by asking all departments to order Apple equipment through our computer centre and nothing went missing again. Apple was aware that someone working for their courier could have been involved and presumably conducted their own investigations.

I presume that inexpensive items are used to replace the stolen goods because an empty box would attract attention.

So, it is just a continuing problem and nothing to do with PS5s? I just wonder, then, why this Convo. It attracted only one relevant comment in over 3 months A proper investigation into courier theft might be more useful.