/ Technology

Orange adds £41m to our bills – but what does that look like?

A mammoth with an orange on its tusk

Happy Orange Wednesday! Or not so happy if you’re actually an Orange customer. One year ago today Orange announced a price rise on fixed mobile contracts, but how much did this add to its customers’ bills?

On 28 November 2011 Orange announced a price rise for customers tied into its fixed mobile contracts. The hike would have surprised many of its 3.6 million customers, who thought their monthly mobile bill wouldn’t change.

We’ve estimated that since Orange’s price rise came into effect in January, up to £41m has been added to its customers’ bills. If you’re struggling to visualise such a big number, our infographic may help:

Orange mobile phone price rise - £41m added to customer bills

Of course, Orange isn’t the only mobile provider to increase prices. Vodafone, Three Mobile and T-Mobile have also done so. We estimate that collectively they’re on course to take an extra £104m from customers over a 12 month period.

All may not be lost though. Ofcom plans to launch a consultation before the end of the year into price hikes on fixed contracts across mobile, broadband and landlines. So far 33,500 of you who have pledged support for our Fixed Means Fixed campaign, but we still need your help to force mobile phone providers to drop price rise clauses. Do you think fixed should mean fixed?

Comments
Member

Many have posted messages to say how unhappy they are with companies that have raised prices mid-contract. I expect that the lure of 4G phones will mean that this poor treatment is soon forgotten.

Tesco and Microsoft have demonstrated that you don’t need to pay too much attention to customers’ comments to be successful, so I think we can look forward to more complaints about phone companies.

Member

Complaints about customer service may always exist, but if we can make sure unfair clauses buried in pages of T&Cs don’t surprise customers, at least that’s a start.

Member

I absolutely agree. Insurance policies often list ‘significant benefits’ offered. Perhaps phone companies could do something similar and highlight anything in the T&Cs that could come as an unpleasant surprise to the average consumer.

If a company reserves the right to raise prices during a contract this should be highlighted as a VARIABLE PRICE contract.

Member
James Ganley says:
30 November 2012

I support Which’s Fixed means Fixed campain. In particular to the Orange Mobile fixed contract issue

Member

Thanks for the support James! Are you with Orange? Were you hit with a price rise?

Member
Gilbert Bruce says:
30 November 2012

Congratulations Which! You are doing a great job. Keep-it-up.

Member

Thanks Gilbert, hope you enjoyed our infographic.

Member
Kathleen Halton says:
30 November 2012

I’m with Orange and am very unhappy with the raise in price. My contract ends in March 2013, I plan to switch to another provider but if one company got away with this – won’t others? I wish Which lots of luck in getting our money returned.

Member

So far four of the major mobile companies have done this – Vodafone (twice), Three Mobile and T-Mobile. O2 has yet to do so, but it still retains the right in its T&Cs. Its about time these unfair terms were removed.