/ Technology

Update: European Commission blocks Three and O2 merger

Last year the telecoms giants Three and O2 agreed a company merger of around £10bn. But today, the regulator, Ofcom, has warned that this merger could damage competition and choice. So could this impact you?

It’s coming up to the end of my mobile phone contract and whilst my phone has lasted quite well, the contract terms haven’t been quite the right fit for me – my signal can be patchy, I don’t use those text messages I’ve paid for, and I definitely need more data for when I’m out and about.

So to cut it short, I’ll be shopping around for my next phone, where I fully expect to roll out my best haggling tactics. But what if, when weighing up my options, there’s not a lot to choose from, only a handful of networks and not a lot of difference in the contract offers.

Well today, the UK telecoms regulator, Ofcom, has confirmed our concerns that this could be a possibility for our mobile market. A merger of Three and O2, two big players in the mobile market, could reduce choice and competition. The bottom line being that this could be detrimental to you, your mobile service, and your pocket.

Impact analysis

Currently, Three is the smallest mobile network in the UK with around 8.8 million customers. It’s a growing company, and is seen as a challenger in the market. With Three’s proposed acquisition of O2 it’s set to become the largest operator in the UK.

The new company would control 40% of mobile connections. It would also cut the number of mobile networks in the UK from five to three – so not an awful lot for you to choose from when you’re shopping around.

Price analysis by Ofcom of 25 countries showed average charges in mobile markets with four competitors were around 10 to 20% lower than in those with just three networks.

Ofcom have also warned that reducing competition in the mobile phone network increases our reliance on fewer companies to continue to develop and improve mobile phone signal and accessibility across the UK.

Keep the market mobile

Last year the Competition and Markets Authority referred the proposed acquisition to the European Commission for analysis. Ofcom have outlined their positioning on this issue, and we reiterate our fears that this merger could have unfair consequences on your service and pocket.

We’ve also written to the European Commission (19 January) to set out our concerns and ask that they look carefully at the claims that consolidation, rather than competition, in the mobile market will drive investment. Should this Three and O2 merger be cleared, it’s essential that we are properly protected from price rises and poor customer service.

Update 11 April 2016: CMA calls for merger block

The Competition and Markets Authority (CMA) has today appealed to the European Commission calling for a block on the proposed merger of O2 and Three. Mirroring our concerns about the proposed merger, the CMA has warned that the deal would be a ‘significant impediment to effective competition’.

Should the merger go ahead, the number of major mobile phone network providers in the UK would be reduced from four to three, evidence shows that fewer players in a market rarely leads to better outcomes for consumers. The deadline for the European Commission to decide on this deal is the 19 May.

Update 11 May 2016: merger blocked

The European Commission has today announced that it has formally blocked Hutchison’s proposed takeover of O2. EU’s antitrust chief Margrethe Vestager said:

‘Allowing Hutchison to take over O2 at the terms they proposed would have been bad for UK consumers and bad for the UK mobile sector.’

Alex Neill, our director of policy and campaigns, said in response:

‘It’s right that the European Commission has taken a strong position and acted in the interest of consumers. Telecoms are an essential part of everyday life and this decision, to protect competition and choice, should prevent UK mobile customers losing out.

‘Three and O2 now need to concentrate on tackling low levels of customer satisfaction and improving their service.’

What do you think about the decision to block Three and O2’s merger?


Every time we hear about companies merging or buying each other out, I think what is the point of monopolies commissions or the Competition and Markets Authority that is referred to above.

Less choice with the competition removed that can only lead to higher prices, people losing their jobs, why does nobody have the guts to say no?

Lee says:
12 April 2016

Yes unfortunately I’m one of them. Worked.for O2 for over 10 years, was made redundant last year. It used to be an amazing company to work for. But such as it goes.

Ian says:
11 May 2016

Competition in the mobile sector is not working. Every time one operator puts up their prices, all of the others follow.

Competition is meant to reduce prices. The notion that there is a ‘choice’ is an illusion.


Although we have a good choice of mobile virtual network operators (such as Virgin and Tesco), we have only four mobile network operators in the UK, and they have not had a very good track record of customer satisfaction. For example, millions of people have been annoyed about rises in monthly payments mid-contract.

I am very strongly opposed to the merger.


The larger they get the worse they get.


This proposed merger must be stopped, if it was given the go ahead our bills ( I have been with o2 for years) will escalate dramatically.

Lee says:
12 April 2016

I don’t see how it can be stopped, as Orange and Tmobile were allowed to join together to make EE and Then BT was allowed to buy EE.


As regards BT Lee the Commission found that BT was a small minority player in the UK mobile market and that the merger with EE would not make it a major competitor to the other mobile companies . That was their legal statement of fact.


With only four mobile network providers that have already come in for considerable criticism, it should not have taken a great deal of effort by Ofcom to realise that it is not in the public interest to allow the merger of two of the companies. I am grateful for Which? expressing concerns about the merger, but what can we do to make sure that it does not happen?