Software updates can be our heroes – fixing bugs, improving performance or adding new features to our gadgets. But they can be villains, too, as with the many Windows 10 problems.
We’ve received well over 1,000 complaints about Windows 10, as well as plenty of comments on Which? Conversation, with PC users telling us that this software update has brought them nothing but problems. We’re calling on Microsoft to do better.
Broken window
As reported in the October issue of Which?, consumers have told us about being ‘nagged’ by Microsoft to install the update and, despite declining its advances – sometimes on several occasions – they said that Windows 10 installed itself anyway.
Once installed, it caused various problems, including printers, wi-fi cards and speakers no longer working with their PC; or instances of lost files and email accounts no longer syncing.
In some cases, members’ computers were so badly affected that they had to pay someone to repair it.
Microsoft must do better
Microsoft is offering free support to anyone affected by Windows 10 woes (call 0344 800 2400 or visit support.microsoft.com/en-gb). However, many people have struggled to find a way to contact the company. Either that or they thought that the problems were with their PC, so contacted the manufacturer or took their own action.
But would they know if they were actually speaking to Microsoft anyway? Before going to press on the October issue, one of the Windows 10 cases we took up for our article was contacted by a scam caller pretending to be Microsoft.
Sadly, this is a common ruse we’ve seen many times before, and we’re worried that the Windows 10 problems will only give scammers more ammunition.
Have you been affected by Windows 10 problems?
Which? is calling on Microsoft to honour the rights of consumers adversely affected by the Windows 10 update. This includes paying compensation where it’s due under the Consumer Rights Act 2015.
If you’ve been negatively affected by the Windows 10 update, we want to hear from you on Which? Conversation. Alternatively, send us an email at techresearch@which.co.uk.
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