Have you ever had a call from a company offering you their services on the back of some personal information they’ve managed to get hold of? It may seem eerie, but did you stop and wonder who passed your details on?
Ok, so it’s dinner time and I’m sorting out the kids when the youngest hands me the phone: ‘Mrs Driscoll? I’m sorry to hear about your accident. I’m calling to ask if you want to make a claim?’
For a moment I tried to recall my accident, but no, I hadn’t had one so I explained this and he hung up.
I didn’t think much about it until I received a text message a few days later. Again it was sympathetic about my recent accident and asked whether I wanted to claim. This was followed by an answer phone message – exactly the same thing, all of them talking place over the last three weeks.
The story unravels
It wasn’t until I heard Paul Lewis’ Moneybox programme on the radio last weekend that I realised what might have happened. The programme was covering the issue of garages passing on details of people who were making claims on their car insurance.
The programme reported that sometimes details were being passed on to other companies so they could contact the person in the hope of convincing them to hire a car or choose their legal services etc.
I realised that all of my messages had followed a phone call to my car insurance company. I need to have a new windscreen after a small stone cracked the glass. I also spoke to the glass company that was going to install the new windscreen and dutifully passed on my home and mobile number so that they could contact me if they couldn’t turn up (they didn’t turn up – and, no phone call!).
Don’t pass my details on
So did someone pass on my details to a legal company which was taking a punt that I had an injury after a car accident? I can’t believe that it was a coincidence….
Has this ever happened to you? We’re very interested to keep track on how our data is being passed around, so tell us about your experiences below. And next time you get one of these calls ask where they got your details from. Then you can check whether you actually gave permission for the company to hand over your name and phone number in the first place.