/ Technology

Being offered a Windows 10 upgrade? Don’t take it up yet!

Windows 10 logo

Windows 10 is now available as a free upgrade for many Windows 7 and 8 owners. But, by upgrading, are we just helping Microsoft cut research costs on a product that isn’t ready?

For many years I’ve used Microsoft Windows and have stuck with it from as early on as Windows 98. Last year I moved or ‘upgraded’ from Windows XP to Windows 7. And that move went without a hitch – mainly because I didn’t move to Windows 7 as soon as it was released.

Don’t upgrade to Windows 10 yet

Now that Windows 10 has been released, our advice is the same as it has always been. If you’re new to computing or you’re an intermediate user, don’t move to a new system like this straight away. Wait at least six months. I say this because the real and final test for Microsoft is when Windows 10 hits the market – and that market is us users!

Unless you’re an enthusiast or a computer geek who enjoys the challenge of fixing computer problems, don’t take up the Windows 10 download offer straight away. Microsoft has indicated it will be free for a whole year, so there’s no real hurry.

Remember future updates from Microsoft will include patches for problems that users have pointed out for them, and not all manufacturers will have prepared software drivers in time. Software drivers are the bits of software that allow your computer to talk to devices you connect to; for example many printer manufacturers may not have completed their driver testing in time for the release of Windows 10.

Windows 10 problems

We’ve had a huge influx of Windows 10 problems reported to us in the Which? Computing Helpdesk. These technical gremlins include loss of internet access, no printing options, loss of access to email and web browser issues.

Of course, not everyone has had these poor experiences, but with millions of computers out there running different applications and programs they won’t all react the same way.

Personally, I’ll be keeping my powder dry for the time being and will likely download Windows 10 in early spring when most of the bugs and glitches have been resolved.

I urge you to do the same. Remember that we’re providing Microsoft with huge amounts of feedback they would otherwise have needed to pay for. Do you really want to be an unpaid member of Microsoft’s Research & Development department? The decision is yours.

If you’ve already upgraded to Windows 10, is it working OK for you or are you regretting the move?


Down the last few years, I have “upgraded” many ex-Windows PCs to Linux.

I’ve upgraded from Windows 7 to 10. No problem until I wanted to use the printer – a Dell 968 Inkjet – it doesn’t work ! I subsequently discovered that Dell doesn’t yet have the printer driver for Windows 10 – indeed if you go onto the Dell website it is difficult to find Windows 10 drivers for any of their printers. Dell doesn’t even offer a temporary fix. Surely Dell and Microsoft can get their act together – I just hope that Microsoft has liaised more closely with other hardware suppliers before pushing their Windows 10 OS on the unsuspecting public !

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I upgrade to windows 10 when it 1st came out. not had any problems with it. when from windows 7 to 10 never had windows 8 so was not sure what to expect but i am happy with windows 10. my start up much faster and chrome and edge browsers work fast as well if i am a guinea pig i am a happy one and it given my three year old computer a new lease of life.

It’s 17th December
I now have my PC, tablet (Linx8) and Lumia 635 all running Windows 10.
It works well on each platform and across platforms.
Will Which? now review it’s advice?

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I think Windows is still the dominant OS for “desktop” (n.b, as used here, includes laptops too) PCs, as opposed to either servers, where Unix and Linux are dominant, or tablets and phones, where Android is most numerous.

Also, I think W7 is now the most numerous version of Windows.

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That being so, I can’t see mobiles replacing PCs on physical office desks (where actual work happens) any time soon. Similarly, at home, proper computing (as opposed to glorified TV) will still need some sort of a PC.

So that probably leaves about 50% of Which? readers wondering whether or not to take the “free” (as in zero price) upgrade (so-called) from W7 to W10 or not…

PS – MS can’t do anything to any of my Windows systems – I won’t let them go on the internet. I only use Linux for that 🙂

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As far as the work place goes, most business have invested loads in Windows and so are likely to cling to versions that they like – I guess that’s mostly XP and W7 in practice. Most folk will then want to use the same at home – at least for similar tasks.

PS – webcam? Wot’s one of those? Not got one… 😉

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I have an Acer Aspire laptop with i7 core processor. I loaded windows 10 as soon as it came out. I can assure you that it was a bad move. My laptop just seized up It would not even allow me to log on.
Cost me £60 to get a computer technician to sort it out and get it running again back on windows 8.1

I am cautious. I had to buy 8.1 with my new Lenovo and paniced for 3 days until I managed to get a working 7 again in the 8.1 format I do not want apps – just a business computer. Will 10 really give me an advantage over a fully working 8.1?

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This was a private e.mail I sent to Which, but it seems relevant to this debate. As a non-technical user, I may be overplaying the dangers a little, but they certainly make me think twice about Window’s 10. Maybe others are more sanguine. ..?

” I simply could not believe what I was reading in the latest Which Computer Magazine. Not only could I not believe, I was astounded at the casual way these threats were dismissed as: “In real-world terms the dangers are fairly small” and “This feature is entirely optional and is easy to turn off” and “If you don’t want Windows listening in at all click…” The inference being that Windows was being helpful and we could opt in or out if we felt like it.
By now you will have gathered that I am getting worried about the article telling me what Windows 10 can do to me and my computer in its philanthropic drive to be my best friend. This is the most comprehensive set of personal intrusions that I have ever come across. Windows can hijack my microphone and listen to it; it can use my camera if it chooses; it can record my key strokes on the keyboard; it can gather more information than ever about me and store it; it knows where I am and what I’m doing on my Windows account; it can read my e.mails, hijack my diary and target information in my direction and, worst of all, it can use my computer to piggy back its programmes elsewhere. It even has control of my desktop to turn on apps as it thinks fit.
This amazing set of intrusions far outweighs anything Orwell wrote in “1984”. Most of them are set “on” by default and need to be turned “off”. There is no guarantee that they will remain off even when I disable them.
All you can say about this personal invasion is that “If you’re worried about privacy, it’s easy to fix this by changing a few settings.” Nothing about Windows’ ability to turn them back on again or, indeed, the sweeping powers that Windows has granted itself without permission. You should be as angry as I am, and this should be reflected in your comments.
I am grateful to you for highlighting these intrusions and showing how they might be avoided, but they shouldn’t be there in the first place. Windows may be trying to be as personal and helpful as it can be, but this invasion of privacy is a licence for anyone to come in and browse at will and once the licence is taken the individual has no power to enjoy private computing ever again.
Having read this, it is doubtful whether I shall upgrade this computer to Windows 10. I am managing quite well with 8.1 and the next upgrade will be towards Apple, which annoys me in other ways, but, hopefully doesn’t seek to come to bed with me and poke me when I snore. “

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David Watson
i downloaded windows 10 since then most of the game i use to play have diapered i cant fire up internet explore UN yet google crone works well, my son said he has changed back to windows 8.1 and it had cured all his problems so i think i will do the same

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I love conspiracy theories and take most of them with a pinch of salt but when Microsoft say they will force Win10 on you……….

And when our 3 computers running XP and Win7 all start going into overdrive it does make you think. XP running slowly and sounding like it is taking off is understandable but the other 2?

And when did MS remove windows update files from my XP machine? I didn’t do their final update, just never got around to it and as all updates were always set to manual and that pc is off most of the time, so when did they do it?

Hmmm. 🙁

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I expect so Duncan. Give it a go – the weekend might be the best time.

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Ever noticed a program running called officeclicktorun.exe?

I always assumed it was a sort of prefetch for Microsoft Office.

When really it is automatic updates for Microsoft software. If you disable it, you cannot run MS Office.

I know darned well I set the updates for a time of my choosing when I installed Office.

This is unacceptable behaviour from Microsoft and time someone somewhere stopped them from taking complete control of your PC.

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I’ve had my share of problems with Windows 10 and have had to uninstall it 4 times and then laboriously reinstall it again each time. Most problems have now ironed out but I still have WiFi problems. My internet connection is stated as being 50Mbps and while I know the maximum is never achievable my W10 problems leave me way off that mark.

We use a Chromebook and Android phones/pads and don’t have any problems, nor did we with the lap-top while running Windows 8.1. Now, with W10 installed, the lap-top frequently drops WiFi connection and the speed varies dramatically. I ran 5 speed checks yesterday within one hour and the speed varied between 39Mbps and 1.9Mbps (yes, just 1.9!!). That was on 3 occasions – the other 2 simply said ‘No Connection Available’. At more or less the same time I ran a checker on my Chromebook and the readings were fairly consistent, around the 40Mbps mark, and didn’t drop the connection once!

I’ve had my supplier run checks on my broadband connection and they even supplied a new hub as a good will gesture but the same W10 problems carry on. The first thing I notice on W10 start-up is ‘Airplane Mode’ always comes on automatically, even though it’s set to stay off. I have to switch it off again at each and every start-up, but the problems continue. All other equipment in the home runs fine on the same WiFi connection.

If you don’t run heavy programmes and just enjoy surfing, emailing, watching the odd video clip, listening to music and printing off the odd photo/document then it’s time for change. Seek out info on Chromebooks and get one. They’re cheaper, far quicker to start up and shut down, the batteries last much longer and are not the proverbial Windows 10 pain in the neck. Check them out and get one! (my personal opinion)

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Cammy says:
28 March 2017

windows 10 is nothing but a pain. There is no options for reverting back to windows 7. My space bar and tab have not worked since the upgrade, so i have to use fn button on keyboard ALL the time.

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