News just in: the higher your expectations, the more likely you could be disappointed. This is not my analysis of the London dating scene, but rather a reflection on today’s new revelations about bad broadband in the UK.
This week we learned some pretty disheartening details about the UK’s broadband health. According to Cable.co.uk’s global ranking of broadband speeds, Britain came an underwhelming 31st (!). Today we’ve been dealt another blow with our analysis showing the faster the speed you expect, the less likely you are to actually get it.
Expectations form an interesting part of our lives. We expect our train to show up on time. We expect the person who shows up in the bar to look at least remotely like their Tinder picture. We expect to have an internet connection fit for modern life.
Expectation vs reality
We’ve been uncovering many problems around connectivity since we launched our Fix Bad Broadband campaign this year. And now, according to our research, there’s something else to add to the broadband customers’ list of woes. We’ve discovered that the faster you expect your broadband to be, the further away you’ll be from achieving that speed.
For example, consumers who reported they expected speeds in excess of 30Mbps (between 30Mbps and 500Mbps) were only getting 54% of the speed they were expecting.
Here’s a graph showing our findings:
My dating life might be a lost cause, but I’d like to at least be able to rely on a decent broadband connection. If our connectivity expectations are nothing more than a pipe dream, then perhaps Dickens had his finger on the pulse when he wrote in his famous novel: ‘Ask no questions, and you’ll be told no lies.’
I’m keen to hear what our online community thinks.
Why does the gap between achieved and expected speeds widen in this way? Why are consumers treated differently for connectivity than for other products? What can consumers hope for to fix bad broadband?
Don’t forget, you can contribute to our growing picture of the UK’s broadband connectivity by using our speed test and submitting your results.