EE announces 3.3% price rise – everything you never wanted

These companies are taking the wee wee. I say vote with your feet and go to another provider, and if your company uses EE, then encourage them to leave! they don’t like loosing big Company accounts.

This price increase comes after a long period of frustration with the Orange account management software. I brought my mobile number from another provider ok but orange were completely unable to recognise my number on the ‘Your Orange’ app or web site. It took 6 months to get it fixed! Now this bunch of technology amateurs have the gall to put their prices up.

When my 24 month agreement is up, I’m off.

Who says Dick Turpin is dead. He’s alive and kicking with the stealth increases to bills (on a fixed contract) for Mobile phones.

I have orange. I phone 07973100123 from a landline so i do not have to pay orange to access my voicemail.

Once i dailed 07973100123, typed my mobiole number and pin then i listern to the message. I have free minutes from my landline to call mobile phone numbers.

I have found out Ornage have still been chareging me to access my answer machine. what a con and rip off

Where the the T&C stating they can do this? I can’t find them anywhere.
No way am I allowing them to get away with this, even if my credit rating takes a hit. Someone has to take a stand against these robbing gits.

HERE HERE

Les

I’m not surprised this has happened in the slightest. I personally quit after nearly 10 years with this company due to reasons just like this. Sadly not sure I can go into detail here! (did not agree with selling tactics one bit!)

This is the second time they have increased tariff’s and they even tried it on once with changing the price of calls mid term. This you were able to cancel with, however it does state in the T&C’s section 4.3.1 which you can find on the Orange website, that they can do this. Only by people kicking up about it and fighting them are they likely to stop.

Sadly it’s all down to making more and more money now days. Not about the customer service they ONCE gave.

I think what’s needed is a solicitor to take on the case for thousands of customers to argue the legalities of changing the fixed price contract mid term. Surely when you sign an agreement to pay a fixed price for a fixed term there must be legality issues with changing the agreement/contract?
When you sign an agreement/contract to pay a certain amount over 24 months it should stay the same for those 24 months and if not then you should be allowed to leave.
It’s definately morally wrong and unfair!

I have today joined the band of brothers being ripped off by T-Mobile. My FIXED Price contract is increasing by 3.3%. We need a resolution that turns this practice against the mobile companies. Once we have one firm that GUARANTEES that FIXED means FIXED, then everyone should move their business to that firm. The others will then follow.

For me though, although not a breach of and legal contract, it is a breach of trust and good will – to say that this rise is because of inflation makes no sense as that should have been factered into 1 or 2 year contract – am I paying the price for their incompetence? Legal contract aside, my ethical and goodwill contract with EE has been breached, just because something is legal doesn’t make it ethically correct. What makes this even more outragous is that all European operators were recently in trouble with the EU and told to lower their fees – and what does EE do? Raises its prices!

So I cancelled my contract with them today and will move to GiffGaff (who use the excellent O2 network) and despite having to buy out my contract, it still works out cheaper than EE – and GiffGaff seem to still want to have happy customers unlike t-mobile who I feel have violated my trust and seem to make no apology at all (not that I expected one).

Just vote with your feet and go elsewhere and wait the OFCOM damnation of this unethical practise soon.

This is as bad as the misspelling of PPI. The stores don’t mention the possibility of increasing the rentals and in my case the lady at EE in Milton Keynes verbally told me that the price was fixed, she even wrote the costs down on the contract. In addition, I pay £26pm (£21.47 + vat) and my increase is £1.18. which is more than the 3.3 percent RPI increase in the T Mobile letter.

Stung twice – daughter is on UFIX for 12 months – that’s going up and I’m with Orange on a 24 month contract and that’s going up – not even 12 months in……. Not fair!!

I renewed my contract in April 12 using my old tariff (when I upgraded) – it is an 18 month contract. I have just received a letter from T-Mobile saying that my Monthly plan is going up from £26.47/m to £32.80/m By my maths that is a 24% increase. When you look at the “FAQ’s” on the back of the letter under the “Why is it necessary to raise prices” it says that it is because of inflation and quotes that at 3.3%!!!!! I also note that they are really underhand in the question about whether I can cancel. My understanding is I can give notice with no penalties but they allude to there being a charge in an attempt to put you off that course of action!!!

Just send them a letter giving notice under section 7.2.3.3. (Will play it by the book and give notice in writing delivered by recorded mail). They do not mention the actual percentage increase on the letter, but if you work it out (and verify using their online calculator, the percentage increase seems to be 3.25% across the board… still above 3.2% 🙂 ….

We have two 24 month ‘FIXED’ mobile contracts; one with Orange and the other with Tmobile.
In 2011 both companies raised their monthly tariffs and with EE taking over both are rising AGAIN.
Stung twice.
The contracts finish in a few of months and we won’t be renewing… thanks very much.
They do so because they can, and are allowed to get away with it.
Laughing all the way to the bank.

EE pushed my mobile bill up by 51p (which, for me, is a lot of money). My bill has gone from £21.50 a month, to £22.01. I wish I could cancel it, but I’m on a 12 month plan and can’t cancel until July. I won’t be taking out another contract with them in the near future.

you sumed it all pr ORANGE bullying people again

As well as being unimpressed by orange/EE’s price hike only weeks in to my new contract, I was surprised to find that the 10.50 a month deal I had taken out would be 15.50 a month after a year. That was certain something that wasn’t made clear until after I’d taken out the contract. I’ve been with Orange for many years but these dodgey deals are making me look at other options.

To the best of my knowledge (but sadly not provable) I hadn’t even been notified of the increase so only saw it while trying to work out why my direct debit had gone up.

But never mind the 3.3% rise on the tariff – I also saw that the Orange Care (really don’t know why I still have it to be honest, not now the phone is 22 months old anyway, cancelling it will be on my list for tomorrow!) had gone from £6 to £7.99 – that’s a whopping 33% increase, certainly way above RPI!

Took out a simm only contract for myself and wife at £8 each pcm (special offer should have been £15.50pcm). Now in month 6 and despite phoning each month to query charges Orange still cannot explain the monthly bill. For the first 3 months they tried charging me the full amount and each time I phoned (a phillipines call centre) they ‘adjusted’ the charges but the amounts although only slightly more than the agreed £15.50 could never be explained. I am pretty sure that I have been charged for listening to voicemail calls that I never made. How can they get away with not being able to explain the bill? Vodaphone not much better. They rely on you wearying of phoning and complaining, the Regulator is about as much use as a chocolate teapot in the midday sun in the middle of Daarjeeling!!!

I’ve had to endure price increases mid contract on 3 different occasions now. I took my case to Offcom and they advised that I would have to prove that the increase would cause material deprivation to me and my household (Ie. we would no longer be able to afford to eat). If I successfully proved this I would have grounds to be released from my contract.

This is ridiculous, if half way through my contract I decided that due to economic conditions I could only pay 80% of my bill they would come down on my like a tonne of bricks. Why then can they claim the economic climate has forced them to increase prices and we HAVE to pay up with no scope of being let out of our contracts.

I’m 100% for fixed should mean fixed!

I’m with Three and they state they don’t put prices up mid contract I’ve been with the 15 months and not seen one, wife on tmobile and this is her 2nd in 16 month I will be moving wife to Three when she can,

And still they will sell the some deal with out the price increase

Utterly disgraceful behaviour from these people, am currently trying to cancel an account and having to use a landline due to zero reception as usual, follow the electronic voice trail only to be cut off with a ‘Sorry we can’t connect you to a customer service representative at this time, please call later goodbye…’ Click. On pay monthly so just chucking the SIM card into the stove. Been with them for ages and all I get is poor service and huge bills. Waste of space, feel sorry for the poor sods stuck on lengthy contracts.