We’ve heard from readers who’ve been conned into paying hundreds to ‘Microsoft support’ scam callers. Over a fifth of Brits have had one of these calls, but there’s another, albeit less serious, type of call.
There are calls from companies which don’t necessarily make out that they’re from a well-known company, like Microsoft. Instead, we’ve heard from readers who felt they’ve been led to believe that a familiar company has called them, only for them to be completely a different company.
This company might provide the service you need, whether broadband or mobile phone contract. And if you asked the right questions you might have discovered that they weren’t your provider. But they’re letting you part with your cash without explicitly stating who they are.
A familiar conversation with an unfamiliar caller
For example, one Which? member entered into a new mobile phone contract under what he believed to be false pretences. He had been signed up to O2 for about five years and so when he got a call offering him a brand new handset and the same package for less money, he thought his loyalty was being rewarded. He accepted the upgrade, but it was only when he received an email after the call that he discovered that he had not been speaking with O2, but with a company called E2Save.
He was convinced that he had been talked to someone from O2, and had entered into a contract with a new provider without realising. Thankfully, since this agreement was made over the phone, he had time to cancel thanks to the Distance Selling Regulations. The question is, have more people been affected?
Have you been called by a company like E2Save? Were you encouraged to ‘upgrade’ your phone contract while believing you were talking to your existing provider?