Tales of everyday consumerism – good, bad and ugly

Yes Malcolm, , ,Curry’s etc all need a brief notice setting out the consumers basics rights for all to see
Curry’s always features in my head yet I use them for near all white goods not because I like them but because the others around me here I find even worse. . .
Getting out the door having not been talked into buying an item I dont want and without add on warranty is an uphill battle.. . .
The last couple of items I have bought on line and not went near their pushy staff
A notice not unlike the ones that have to appear in the workplace about health and safety would do well

Currys used to put their receipts in a leaflet that included advice on what to do in event of problems. One of the points was that Currys may refer customers to the manufacturer. I did write to Currys and explain that they could not avoid their legal responsibilities but the same information was there a few years later. I don’t know what their leaflet contains now because the company is boycotted for this and other failings.

It would be good if their leaflet briefly summarised rights our rights under the Consumer Rights Act and indicated where to find further information.

Thanks Wave, , I’m very of the opinion that whilst there may be rules/laws etc there is so little policing they are all but pointless just the same as I know there is a lot lacking in quality and there is no one willing and able to look at anything it seems
To me there is no point in testing or Standards etc if there is to be no one or no body fit to follow up or make sure the normal routes have been followed
Malcolm sorry if I used the word Standards. . .
Just look at the VW thing. . .Was that not prime territory for Trading Standards
Is the dryers thing not the same

I must just say just now as I remember Patrick that I noticed a few days back that a Tumble Dryer write up here on Which somewhere made mention about Beko and White Knight having fire problems is to say the least a little dated as there is no mention of the current problems mentioned there
It turned up in a search I was doing and I was surprised that is was there with no mention about current issues

Ah yes Currys and the infamous Which? Best Buy Logiks L90sss11 steamer. SO talking of durability …..

Not Good
I have no doubt that if you can get a good one then it is exceptional value for money and it does cook well. Ours lasted < 3 months – display broke and on / off button doesn't work anymore . I can genuinely say this is the only which best buy in 20 years plus of buying recommendations that has turned out to be a real dud. I would be amazed if it was tested now (especially over a extended owning period) it would even score 20%
30.1.16

I wonder if he got a replacement.

Hello dieseltaylor, I just wanted to let you know that due to the significant number of complaints from Which? members about the poor reliability of the Logik L90SSS11 steamer we carried out research which found an extremely high failure rate. We therefore decided to remove Best Buy status from this product.

We surveyed Which? members who own or have owned this steamer, and found that 92% of the steamers owned by the survey respondents had developed a problem that was serious enough to cause them to return it or throw it away. 65% of those problems developed within 12 months of purchase, and 84% developed within 18 months of purchase. Therefore, we do not think this product is reliable enough to remain a Best Buy.

Having looked at the reviews, it would be better to make this product a ‘Don’t Buy’ or simply remove the review.

Well I could almost cry as I have been mentioning it for a long long time!!

I do believe I suggested that in fact Which? should have someone eyeballing these reader reviews to make sure the organisation is alive to the long term use and associated problems.

I did also suggest bolstering it slightly by recording the membership dates as one is always nervous of the possibility for the £1 offer subscribers being overly represented in curious ways. Essentially I would place more weight on the review of a member for 29 years than someone who joined that week.

As for removing the review absolutely not . A virtue should be made of the system to show that Which? does respond to valid criticism and does downgrade tat. Those who have reviewed it would be most peeved to be wiped from the record.

@patrick, so would you class this product as not “durable” under SoGA and CRA? Should there be recompense for those people out of guarantee but say less than 2 years old? Or do we expect this sort of product to be only good for 12 months use?

Which? says, and this I find hard to reconcile:

” Construction
Build quality
★★★★★ [actually shows 4 stars]

How well constructed the steamer is, taking into account the quality of the materials, machining, assembly and likely durability. A five star steamer is made from strong and durable materials; all parts fit together well and are properly finished and appear solid and unlikely to break in normal operation.”

Seems to be a mismatch and the score remains at 82% so durability does not seem to be included in the construction score.

I too use PP as much as possible although I dont keep anything in it as such unless I have received a credit or refund
I watch like a hawk for PP to make the move as they always do to take funds from my debit card and I mostly catch them on and click on the cards and tick the CC card again
I never run credit but my CC gives me a little money back so I suppose I’m penny pinching

At least I have never had PP taking money. One of the reasons that I keep a credit balance in my PP account is because I’ve had a web hosting service helping themselves and then telling that they have charged me. It’s many years since I have been unhappy about the behaviour of a small company but some of the larger ‘reputable’ companies are good at letting me down.

Yes Wave. . On line financial activity is to be avoided if possible. . .Keeps a lot of things at arms length where they should be

DT and Ian, ,. here here
Enough nicey nicey, ,give it some