/ Technology

Have you been called by a ‘BT technical support’ phone scam?

Has the ‘Microsoft technical support’ phone scam evolved? Is it now the ‘BT technical support’ scam? We’ve heard from people who’ve been called… and we want to see whether there are more of you out there.

02/09/2019: BT technical department call

We continue to receive large numbers of reports of scammers impersonating BT’s ‘technical department’ in order to gain access to victims’ PCs and/or extort money from them:

It would appear that this call is similar in nature to the Visa ‘fraud department’ scam, which has also been plaguing people across the country.

Thanks to you and your frequent comments here on Which? Conversation we’re well aware of the scam and are able to warn others. We’ll also be making BT aware of the volume of comments we’ve been receiving.

As always, if you’re worried about these calls or fear that you may well have fallen for a scam, our guide to phone scams can advise on what you need to do.

These calls can also be reported to Action Fraud online or by phone on 0300 123 2040.

Have you received this scam call? If so, let us know in the comments and help others avoid falling into its trap.

Original convo 22/11/2013

Remember the Microsoft support scam? It starts with a nuisance call, but can end with your PC being compromised and a dent in your bank account.

An unsolicited caller claims to be working for Microsoft’s support team, they ask to remotely access your PC, they ‘prove’ that your computer’s infected with viruses, and they offer to fix it for a fee.

The thing is, they’re not from Microsoft and your computer may be virus free. And even if your PC was infected, you could get it in ship shape condition with free antivirus software.

Hundreds of you have told us that you’ve been subject to this scam. Microsoft’s own survey found that one in five people in the UK have been called by one of these scam callers. Of those who fell victim to the scam, the average amount lost was  £745.

The ‘BT technical support’ scam

We’ve now received reports that the scam has changed, or at least that it’s evolved to be a call from ‘BT’s support team’.

One Which? member told us he thought he was speaking to someone from BT – he was then tricked into paying the best part of £400 to remove viruses from his PC.

Our Twitter follower Brian experienced something similar. He was called by someone claiming to work for BT’s Wi-Fi team. They told him there were problems with the broadband connection in his area and that they needed remote access to his computer to fix it. This took control away from Brian, his computer shut down and now he can’t start it up.

So we want to hear from you – have you been called by someone claiming to be from BT’s support team? Did they remotely access your computer? Share your experiences in the comments below.

Advice on technical support scams

Oh, and some advice for you if you’re called by one of these scammers, whether they purport to be from BT, Microsoft or another company. A caller does not know whether your PC is infected with viruses. Do not ever let a caller remotely access your PC – this hands them the keys to your personal data. And never hand over your bank details to an unsolicited caller.

If you think you’ve been a victim, run a virus scan, alert your bank and contact Action Fraud to report the scam.

One final thing you can do to help call time on scams is sign our stop nuisance calls peitition.

Comments

At least one call a week.
My wife just puts the phone down.
OTOhand, I keep them talking , then tell the caller, our company has welcomed his call, we now have the country of origin, city town area and his IP address. Inforcement Action will be following shortly. For some reason, the caller cuts the line ?
Strange they never leave me a message on the answerphone, for such important matter, probably just a matter of time.

Rgds

John says:
3 December 2019

I get this all the time, its either BT or Open reach lol going to cut me off, or a call from my creditcard company..only they call it ‘this is a call from your credit card company’ lmao… apparently Ive had 600gbp taken from my account every week this year …. Then of course theres the call from the ‘Microsoft help desk’ apparently my IP address is sending out spam whatever… and they can fix it by accessing my computer… I keep them talking for about 30 mins… then ask them some technical questions about IP addresses, packets, tracing etc they soon hang up…Then of course there was the great one, Sky called saying that they were no longer accepting monthly direct debits for insurance on the my sky box… so I would have to pay annually or 6 monthly or I would be cut off. Oh ok I said, can you give me my membership no. and the amount I pay… of course they say .. and reel of some fictional no.s… and I thank them and then say let me get my wallet I want to pay cash.. oh no sir you cant do that… but I say Ill pay cash over the phone now… then I ask them as they are sky to put me through to the cancellations dept … oh we cant do that sir, ah ok..is that because your a scammer?

And lastly the call from ‘this is your internet provider’ we are going to cut you off… ah ok hello my internet provider, which internet provider are you?…click…..

John, thanks for sharing. I also enjoy wasting scammers’ time when they call, but I now don’t seem to get called very often.

It is a shame that the likes of BT won’t do more to block these calls outright. (I wonder if they make money out of them.)

From other posts here, I know that some find these calls to be a great nuisance.

That said, I think anyone who is prepared to spend money on getting rid of that nuisance can easily get a call blocking phone.

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If you are correct, Duncan, it is government we should blame for not taking action, not business.

I’m not so sure the USA has dealt with this comprehensively. 60 million calls a year may be blocked, but this is chickenfeed compared to the “billions of unwanted robocalls” – have they got the numbers right?

”Americans plagued by billions of unwanted robocalls to their phones are about to get some relief.
The Federal Communications Commission has approved rules to make it easier for carriers to stop automated calls.
Phone firms will use algorithms and network scanning to block calls in the way that emails are screened for spam.
It won’t stop all calls – and customers can opt out – but the regulator says it will help with the some 5 million robocalls a month consumers receive.

https://www.bbc.co.uk/news/business-48535972

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The difference, though, between the total number of robocalls reported, and those they say they can block, is of the order of 100 times. Stopping one in a hundred seems pretty ineffectual to me. It suggests it is a problem that no one has been able to crack.

Perhaps we should be using this Convo as we are drifting a little off topic? https://conversation.which.co.uk/technology/end-nuisance-calls-crackdown-task-force-progress/

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This is the FCC and Ajit Pai finally acting to allow call blocking. It’s not an astonishingly new tranche of technology, rather the “Toothless American consumer watchdog the Federal Trade Commission” finally conceding that US consumers need some protection.

But if we look at FCC chairman Ajit Pai and the FCC itself we can see that, far from the USA being streets ahead, the US consumer is actually served rather badly.

From the Register over the past six months alone:

“It’s been 18 months since it emerged that US mobile companies were selling the location data to their tens of millions of users with little or no oversight, and Congress wants to know what the FCC is doing about it.”

“the Federal Trade Commission today agreed to let AT&T settle a five-year battle over phony “unlimited data” promises for just $60m. That’s $40m less than expected, and less than one day of annual profit for the telco giant.”

“American internet users are, seemingly, getting a quarter of the internet speed they are paying for.”

“Yet another survey, this time in the US state of Georgia, demonstrates that American consumers are being institutionally lied to about their broadband”

“Ajit Pai turns logic on its head while doing Big Cable’s bidding”

“A bounty hunter was able to get the live location of a number of different individuals from American cellphone networks through a single phone call, it is claimed.”

By comparison I think we really do rather well – and certainly no worse.

Actually, it would be easy for BT to do more. It could automatically enrol all subscribers in its Call Protect scheme, with an option to opt out.

Duncan: your first link suggests sixty billion robo-calls per year at least are being inflicted on the US consumer. That’s 164,383,561 per day so according to your second link US consumers will only have protection for three days per year.

The ‘new’ system – called STIR/SHAKEN – only lets service providers identify when a call is from a real caller, not when it’s from a spammer, and that call has to be connecting two networks that have partnered to use the authentication protocol.

So not only is it a fair way off from being implemented, but it won’t be able to block anywhere near all calls (by their own admission) and certainly won’t be able to block any calls before the ‘phone rings at present.

It also seems the US consumer suffers far more from SPAM calls than we do, almost certainly a penalty of living in a society which is pretty well totally profit oriented.

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I might agree that cultural hegemony has always been something of an issue, but I fundamentally believe the British culture is far more resilient than you seem to believe. It’s certainly very much more tolerant and considered than our colonial cousins and it’s not some demagogue that will programme our children, but their own parents. And, in many cases, they do quite enough damage by themselves.

Duncan, I hear what you’re saying but I still think BT (and the other telecoms companies) are failing to act with initiative and enterprise here.

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I think we should stop “scare stories” about the NHS and the USA., and how they feel about our elections – at least if you listen to today’s news. Nor do I see why we should expect US companies to contribute to our communications infrastructure. We could simply place an extra tax on subscription entertainment to support broadband expansion, for example.

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I think if we all stopped arguing about how things might be done differently in America we might approach these UK problems in a more constructive way. Unless we live there we don’t have actual real-time experience.

While nuisance phone calls tricking people into thinking that their computer, or whatever, has been intercepted are bad, and there are statistics indicating the scale of frauds, in fact most of the comments received in Which? Conversation seem to be from people confirming that they did not Press One and succumb to a malware download or a raid on their bank balance.

For most correspondents it seems to be the nuisance effect that is most irritating and annoyance that the telecom companies or the government do not seem to want to do something about it. It seems clear to me that there is very little that can be done about it technically. There is no technology on this earth, including any using artificial intelligence algorithms, that can tell in advance that a call will be a nuisance before the recipient answers it.

So long as scammers are free to use any numbers they like, including by spoofing, such calls cannot be trapped at their point of origination or at the point of entry into the UK telecom system, or even at a local exchange. Manual switchboards and exchanges could do it but it would be unaffordable and still not 100% reliable.

So we are where we are and the priority should be to make sure that the scammers are defeated by a total refusal of people to answer phone calls they do not recognise, to block any nuisance calls [notwithstanding the limitations of such action], and never to pursue a nuisance call or allow a stranger to have access to their device. I believe the number of such calls is declining anyway now because people have become wise to the scams.

In the overall scheme of things, and having regard to the long list of problems that need to be fixed in the UK, I would not even put nuisance calls in the top ten public concerns justifying serious expenditure right now. Without an enforcement system changing the law would be pointless as well.

When Which? raises such an issue and invites readers to report their experiences it is not surprising that large amounts of corroborative experience and comments come in, and there are several similar Conversations currently open collecting such reports and points of view, but statistically I don’t think they add up to much overall and are not related to any statistical basis from which conclusions can be drawn. After all these years of debating this topic we still do not know the total number of nuisance calls, the number received per subscriber on average each year, how many were terminated by the recipient at the outset, how many led to contact with a scammer, and how many led to an actual fraud.

Which? has abandoned this and other Conversations with no follow up on what it is going to do or how it would propose to end the misery of nuisance calls and – obviously – the risk to people’s on-line security. I do not wish to underestimate the seriousness of this crime and the harmful consequences if the scammers are successful, but if everyone is vigilant, and thinks before handing over access to their on-line presence, the threat will diminish long before a technical fix emerges.

I agree with Derek [above] that BT could automatically enrol all subscribers in its Call Protect scheme, with an option to opt out. Other telecom service providers would then be incentivised to take similar action.

Duncan – There is not a shred of evidence in the Daily Mirror article to which you provided a link to substantiate any form of threat to the NHS from American policy. Street protests in themselves are not evidence.

As Malcolm says, these are scare stories, and the article confirms that because it is just a series of anecdotes that are obviously intended to support the conspiracy theory of a sell-out to American commercial interests but they actually fail to do so.

There might be a lot wrong with the NHS but nothing that would benefit much from foreign intervention. Until someone speaks honestly about restraining demand instead of just piling in more money in a vain attempt to meet it, nothing said by any politician should be taken seriously.

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I wonder if debates about the USA, Tony Blair, Politicians in general and Weapons of Mass Destruction have a place in here at all, never mind during a general election campaign?

Precisely. I think we should do our best to debate the topic and leave distracting gossip to the tabloids and politicians.

If a visitor to this site asks a question about a UK consumer issue, it’s very unhelpful to start discussing how consumer protection differs in other countries.

On the other hand, where we are discussing the need for changes in our laws or enforcement action being taken then it can be worth looking at how other countries deal with similar problems. For example, Duncan drew our attention to class action against a printer manufacturer in the US. In the UK, the major printer manufacturers just get away with the anticompetitive behaviour of blocking the use of third party ink cartridges.

I suggest that we don’t bring other countries into the discussion unless it is useful to the debate.

This post is of course not relevant to our subject.

Morning all!

Thank you @wavechange for pointing this out – I was just about to make the same comments myself.

If John comes back to his comment he will be wondering what on earth he started! Global politics are important to everyone’s lives but on Convo can we try to stay to UK consumer issues? Thank you. 🙂

Duncan, just seen this, this John is not Gradders!!

Trevor Haldenby says:
6 December 2019

Another BT fault, threatening arrest for fraud if we do not “press 1” . This number is 008003324345. Don’t be drawn in to this scam.

Naomi Griffiths says:
12 December 2019

About 8am this morning received a call from 01328972399, a lady with a very strong Indian accent insisting she was calling from BT and that they heard I was having problems with my internet connection. The line was very very crackly so communications were not very clear but I heard her ask me to check the lights on my router. My ISP is not BT so I thought this was odd but I had been in contact with my ISP ‘plusnet’ and they had sorted out a bandwidth problem I had so it could, I suppose, have been possible they contacted BT who are responsible for the telephone line leading to my house, although unlikely? It was odd that BT whom I do not use would call me at 8am! I told the caller that the line was so bad I could hardly hear her and this went on for a few moments – she telling me to check my internet lights and me telling her the line was bad and she’d have to repeat herself and finally she hung up. (Obviously realising she’d get nowhere!) Just want to give this example of a scam call so people out there will recognise it if it happens to them.

Nigel says:
16 December 2019

Just had an Indian sounding lady call me today at 12.55 saying all the usual stuff, from BT and you are being hacked by many people, she told me to type ‘cmd’ into the box after pressing windows + R then type netstat and tht this is showing me all the ip addresses of everybody that is hacking my computer. I let her continue for about 10 minutes when she then asked me to type in the following into the run box ‘www.btsecurityinstall.weebly.com’ I kept her going for a while pretending I couldn’t understand her and kept misspelling what she was actually trying to get me to type. I eventually said if it was from BT them why is it not BT.com and that this must be a scam, she assured me it was BT, but I kept saying she wasn’t, she then hung up. Te number she called from displayed as a mobile number 07959819687, another give away that’s it’s a scam. I do love to waste their time, even though it wastes mine.

Jane Dury says:
18 December 2019

I too had a call. They wanted me to go into my online banking whilst they were on the phone . When I refused they threatened to cut off my phone and broadband . We they called me back I told them that I had spoken to the police and BT and that I knew it was a scam .He became abusive and I rung off

Jim Strachan says:
20 December 2019

Had a call today from a lady with an indian accent saying she was from BT, about my internet. Put the phone down and she had the cheek to phone me back to try to convince me she was not a scammer! (number 01212658861). I have now of course blocked this number, but there are so many differnet numbers in use by these people !

Got a call this morning, so said I’m not with BT and hung up.

Nick D says:
20 January 2020

A call or two a week from “BT Technical Support”. I tell them to remove my number and don’t call again, then I hang up. BT don’t make outgoing calls normally.

22 01 2020 called today 4 times allegedly from BT. Indian sounding man and woman. Claimed my system slowed by hackers and said BT was offering free service to install ‘Virgin protect plus,,. Had great difficulty getting rid of callers. umbers used 02851238525, 02824858569, 0113214177. They were very convincing. eventually disconnected my land line.

Disconnecting the landline phone works for me too.

Less extreme solutions might involve screening all calls via an answering machine or using call blocking kit to block known rogue numbers and route unknown ones via answering machine.

On my mobile, I usually just refuse to answer unknown numbers, because genuine callers can leave voicemail or text me.

This is a concerning turn as more people are likely to believe BT are offering protection rather than having a virus.

I have never received an email from my ISP warning of these scams, do any providers regularly warn customers?

If ISPs regularly warned customers of these scams in a simple email and not hidden in their usual news/junk mail, less people would get caught out.

What we need is cooperation from all the ISPs to issue standard emails with simple titles such as:
BT Scamwatch
PlusNet Scamwatch
Sky Scamwatch
Virgin Scamwatch
Zen Scamwatch

Simple titles in a standard format would enable TV programs such as Watchdog to tell viewers to watch out for them.

Is this something Which? could set in motion? @jon-stricklin-coutinho

I’ve been geting these BT openreach scammers calling me for sometime now at least 4 times today this date alone. Each time from a different 01 number. They are obviously using a system that has multiple BT landline numbers. How they can do this without BT giving them these numbers is intriguing. I have a number blocking service on my phone, which is now filled with these numbers so now I just hang up. I find it irritating that this has been going on for over a year now and BT, the police, or the government can’t do anything about it.

Edward, I think these scammers fake (or “spoof”) the numbers that show up on your caller display, to hide their real location, which may well be in India.

Derek, they use a software to pick from a series of numbers held by them. I have not had any calls now for months and months. See my posting of 22 November, mention City of London Police and you seem to get taken off their target list, unless they read my 22 November posting as well. Did anybody see the Rip-off-Britain this last week. They covered the whole issue of fake phone calls. They recommend just hanging up. They also mentioned Calls from Amazon Prime, asking you for payment details. I received my first call today, from an “unavailable” number, this time I did just hang-up. The Amazon Help desk did say that they had seen an increase in the number of these calls from UK over the last few weeks. So who next??

So if the scammers only hold a fixed list of numbers, it ought to be possible to find and block them all?

Derek, There are several types of computer programs. Back in the 1980’s I had one that generated random numbers within certain ranges. These days there are programs that accept, say 020 7 or 020 8 numbers, they can then generate random numbers within these sequences, it depend purely on the program. Or they can just key in specific numbers on specific days. It is all too easy. This makes it difficult to stop!

But in any case, should there not be UK regulations to block overseas calls from using fictitious UK numbers, ie numbers belonging to locations other than where the callers are actually based?

Derek, In an ideal world yes, very easy to do, but where did we put the ideal world???
Sorry lost it!! Work is being done on this issue around the world. This issue is not just in the UK. The present policy seems to be to find where in India the calls are coming from and then arresting whoever they find at that address like a few months ago. Several people that I have spoken to do not wish to let people know what they are doing behind the scenes. Let see.

It might be worth investigating why some receive more nuisance calls than others. I used to have frequent nuisance calls on my landline but that gradually stopped around three years ago and now it averages less than one a week. I don’t receive them on my Vodafone mobile and never have done.

We are the same, with hardly any nuisance calls. I have often wondered about cause and effect. Perhaps it depends on people’s internet use profile – the more surfing and widespread browsing, the more nuisance calls. Or maybe it’s the companies that people keep visiting and the people that they follow. Being in the public phone book could be a clue – scammers avoid us because we appear to be unusual and an unlikely prospect.

John, The friend I spoke about in October was getting 10-15 calls per day, now she just gets a few a week. She hardly uses the Internet and she is ex-directory, so no idea where they get the numbers from. Never had one on my mobile and I have had that number since the early 1980’s when phones were the size of a shoe box!!

John – I used to wonder if being in the phone book encouraged nuisance calls. It may be a factor but as Gradders says, you can still have a problem if you are ex-directory. I moved home nearly four years ago and not one callers has mentioned my present address, though my previous address is still mentioned by companies trying to find someone who has had a recent accident, sustained hearing loss or other occupational injury, or want to offer me financial advice relating to shareholdings.

When I had a PAYG mobile I made little use of it but I’ve become a frequent user since I bought a smartphone nearly six years ago. I had expected to receive some nuisance calls but thankfully that has not happened.

I think the chief scammer sells lists of numbers and a script for each type of scam call to dozens of poor saps who make the calls and just keep going through the same numbers unaware that others are also trying them. Little updating of the list is done and a copy is given to each new recruit. These agents are being ripped off as much as the victims of the scams. They probably get a small bonus if any of their calls scores a hit. I expect diminishing returns have set in which accounts for the increasingly desperate behaviour of the callers who have been comprehensively conned.

Sounds a bit like politics.

This all moved to a new level today. I received a call from supposedly BT Openreach saying my internet speed was being reduced by unauthorised IP addresses. They wanted me to go onto my computer to sort it out. I was then put through to a technical department who wanted me to go into my terminal on my Mac and start editing. I am currently trying to sort out problems with my internet but I was suspicious so I said how do I know you are BT. They said they would send me a pin code to my mobile. Which they did using BT official text number 64364 (I did not give them my number). I received the pin as text which was identical to previous pin codes and texts sent to me by BT before which I could clearly see on the text thread going back several years. I was then sent a text on same thread saying my Password had been reset. I was still very suspicious so I told them I would call BT from my mobile and check if this was real. I got hold of BT and spoke to a very nice man in Ireland. He seemed to think it was a scam but was confused and amazed by the fact that I had received a pin code from the proper BT text number. I asked him to speak to the scammers on the landline and put them both on speaker phone next to each other at which point the landline goes dead. Now this seems to be a serious breach of BT’s security. Still trying to sort it out.

Tiarna Brown says:
6 February 2020

Get these calls at least once a week. My Broadband has been compromised and they need to fix it. I have repeatedly told them I’m with virgin and if I have any problems I will go to them. Not happy with that so threatened to disconnect within 48 hrs. My 89 year old dad is also getting these calls and he doesn’t even have internet access…..

Looks like these scams are still going strong. Today, I spent about an hour on the phone with two such scammers, who claimed to be from BT and who had strong Asian accents. BT is not my ISP and, interestingly, they had linked my phone number to the name given in the telephone directory.

In order to create a sandbox for the scammers to play, I fired up a prepared virtual PC, which I presented to them as “my computer”.

As ever, the first part of the scam involves messages to say that others are using your internet connection and the offer of free support to fix it.

To show me the (faked) problems, they got me to use the Windows Run box to first launch CMD and then run the NETSTAT command. Here they cited an ESTABLISHED connection as evidence of me being hacked (but it was obviously the link in use by my a/v software. Next they got me to run the ASSIST command and then showed that the 3rd from last line of its output matched the hexadecimal string 000C04FD7D062, which they had previously given to me as some kind of customer ID.

With problem (apparently) revealed and their bonafides (apparently) confirmed, they next asked me to type the anydesk website address in the run box. We then proceeded to install the ANYDESK app and give remote access to the PC. At this time they also quizzed about what I used the internet for, I think they were particularly keen to sniff out banking (etc.) uses. I don’t think they actually did anything with ANYDESK other than watch my screen, as they coached me through the next steps of the scam.

Next we made several attempted to download and install version 9 of TEAMVIEWER. Unforntuately for them, it didn’t would not run on my virtual PC, so they eventually gave up with that and pressed on with ANYDESK. By now, I was beginning to annoy them by closing all the ANYDESK windows each time they asked me to go back to the Desktop. They claimed they needed that open “to fix my problems” in the background.

Further (fake) problem demonstrations were then mage by asking me to type things like by email address and babk and online shopping website addresses in the validator w3c website (see:-https://www.webologist.co.uk/internet-security/windows-security-and-the-w3c-validators-telephone-scam for details of a similar scam). Those action, of course, through up lots of spurious error messages.

Next they started asking me to log into my bank (with them watching via ANYDESK). Obviously I wasn’t going to do that, so I started stalling and asking their “expert” lots of questions, trying to ask exactly what they were doing in the background, eventually causing him to swear at me and terminate the call.

From this session I now have some forensic data in the form of logs gathered on my main PC, including a video of the screen for 40 minutes of the session, a wireshark log of all internet traffic for that time and a partial audio log recorded on my mobile. From the wireshark log, it seems that the internet traffic was all routed via ANYDESK’s servers in Germany, so I was not able to trace the scammers to any other location.

PS – I think I was directed to a fake Teamviewer website, from which a legacy or hacked version of Teamviewer (version 9) was downloaded. For normal Windows PC’s, I think version 15 is the current version and for Windows XP, as used on my tethered goat virtual machine, version 14 is the latest (but now unsupported version).

What I can not understand is that after getting a spam call, and you report it to BT they appear unable or unwilling to do anything about it. Surely if they noticed say 50 calls all reporting the same number as the originator of a malicious call – why can they not block their line? It’s one thing to be able to block them from a repeat incoming call to your own line with 1572 call blocker, but that doesn’t help the thousand who will still get called by them, especially older vulnerable less tech savvy folk. It is time for BT to take some action against the source of these calls by cutting off their lines.

Grahame says:
13 February 2020

I was called this morning from 01895 909500. I was told that my internet connection would be disconnected….I blocked the number and put the phone down. I do not know, therefore, what action I was going to be asked to take.

One consequence of receiving these calls is that, when I received a call from SSE (my electricity supplier) warning me of an imminent power cut and asking me to press 1 for more details, I thought it a scam and put the ‘phone down….5 minutes later….you guessed – it was genuine. Fortunately I had saved the work that I was doing on the computer.

Don’t you think BT, Amazon, Microsoft whoever’s name is used by these scam callers ought to do more to stop these calls? I know they are not responsible for the calls but if someone was making calls using my name I would want to do something about it. With their resources I am sure they could do a lot more that we can. They could trace the calls and prosecute. They could do it but instead we all have to suffer.

Gary, I’m not sure what Amazon or Microsoft might easily do, but I think telephone companies could easily do more.

For example, using existing technology, I can already set my mobile phone into “do not disturb mode”.

In this mode, the phone will only ring for calls from existing contacts. All others have the option of leaving messages. It would be nice if landline companies could provide a similar option for their customers.

P;ashing says:
13 February 2020

I had 15 scam calls in 1 week relating to these phone scams I don’t often answer,but I was expecting a call from someone else at the time.pain in the backside.

I ahd a call from a supposed BT tech to tell me I would be lose internet within 24hrs. This was about a month ago. I gave no personal details, hung up & ‘phoned BT. I was told it was a scam. What was worrying was that a week later i lost landline & internet. BT sorted this within 5 days & refunded the loss.
I have now had 2 calls about Amazon Prime, I ‘phoned my bank & was informed this was probably a scam, this was yesterday, 12/02/20.

David says:
13 February 2020

S’funny when they called me I had actually lost the internet due to a genuine BT fault they didn’t know what to say about that LOL

David says:
13 February 2020

Strangely the first time I received the BT scam call I had been talking to the real BT (in India) the day before due to an ongoing broadband fault. At first I put it down to a coincidence to get the scam call but a couple of days later when again I was connected to BT in India the very next day I received another scam call pretending to be from BT. This happened at least three or four times each time after my call to BT connected to the overseas call centre but never when it was the UK centre. Suggests to me BT may have some disgruntled staff overseas giving out information. I understand BT support is returning to the UK.

Normally when I get a call from ‘Microsoft’ or ‘BT’ I just ask what the weather is like in India and so far they always put the phone down.