/ Technology

Have you been called by a ‘BT technical support’ phone scam?

Scam written on keyboard

Has the ‘Microsoft technical support’ phone scam evolved? Is it now the ‘BT technical support’ scam? We’ve heard from people who’ve been called… and we want to see whether there are more of you out there.

Remember the Microsoft support scam? It starts with a nuisance call, but can end with your PC being compromised and a dent in your bank account.

An unsolicited caller claims to be working for Microsoft’s support team, they ask to remotely access your PC, they ‘prove’ that your computer’s infected with viruses, and they offer to fix it for a fee.

The thing is, they’re not from Microsoft and your computer may be virus free. And even if your PC was infected, you could get it in ship shape condition with free antivirus software.

Hundreds of you have told us that you’ve been subject to this scam. Microsoft’s own survey found that one in five people in the UK have been called by one of these scam callers. Of those who fell victim to the scam, the average amount lost was  £745.

The ‘BT technical support’ scam

We’ve now received reports that the scam has changed, or at least that it’s evolved to be a call from ‘BT’s support team’.

One Which? member told us he thought he was speaking to someone from BT – he was then tricked into paying the best part of £400 to remove viruses from his PC.

Our Twitter follower Brian experienced something similar. He was called by someone claiming to work for BT’s Wi-Fi team. They told him there were problems with the broadband connection in his area and that they needed remote access to his computer to fix it. This took control away from Brian, his computer shut down and now he can’t start it up.

So we want to hear from you – have you been called by someone claiming to be from BT’s support team? Did they remotely access your computer? Share your experiences in the comments below.

Advice on technical support scams

Oh, and some advice for you if you’re called by one of these scammers, whether they purport to be from BT, Microsoft or another company. A caller does not know whether your PC is infected with viruses. Do not ever let a caller remotely access your PC – this hands them the keys to your personal data. And never hand over your bank details to an unsolicited caller.

If you think you’ve been a victim, run a virus scan, alert your bank and contact Action Fraud to report the scam.

One final thing you can do to help call time on scams is sign our stop nuisance calls peitition.

Comments
Guest
John McColl says:
3 October 2017

I have been called regularly by “BT Technical Support”. I have found the best way to deal with them is to ask them to quote my BT Customer Number (to be found on the top right-hand corner of any bill.). Do not give this number to anyone who calls – if they are BT they should be able to quote it to you. This quickly ends the call.

Guest
M.James says:
15 October 2017

I just say to anyone calling ‘You can’t prove who you say you are and tat any information provided has probably been stolen”. This usually terminates illegitimate conversations quickly.

If they are legitimate, as per a real call from Capital One, then they advised me to go away, find a bank statement from them, and then phone their number provided on the bank statement.

Guest
Andy Wernham says:
17 October 2017

You should always phone a friend (or your own mobile) before calling the bank back. This makes sure that the line has been cleared. Otherwise scammers can keep the line open after you’ve put the phone down, which means you’re really just calling them again.

Guest

Andy-BT got wise to this after many complaints and cut down the cut-off period.

Guest
Greg says:
3 October 2017

Just had a new one purporting to be BT offering a free ‘nuisance call’ service. New one to me

Guest
Guest
John Wells says:
6 October 2017

I’ve just been called by someone perporting to be BT Technical services. They said there were many errors on my wi fi connection.

Guest
slave says:
14 November 2017

Just this minute had that very same phone call. I can’t wait for her to phone me back. I’m keeping my rape alarm right next to the receiver. Scammers.

Guest
mambo says:
Today 07:48

I’ve just received same phone call minutes ago. The person who I was talking claimed he is from BT technical support, he has strong Indian accent, I can’t really understand what he was telling me… but something about errors on my Wi-Fi connection, then I was asked to follow his instruction to adjust setting on my computer so that they can fix the problem for me… I hanged up as that sounds very suspicious to me.

Guest
Emma says:
10 October 2017

I just received one of these calls whilst off sick from work (not a fun thing to be woken up by I can tell you) but successfully managed to get the caller to hang up on me as I was just Googling everything he was telling me to do and confirming that it was a scam. He hung up on me with the parting shot of, ‘we think it would just be easier to disconnect your internet.’ I’m sure they can try 😛

Guest
Trevor Bond says:
11 October 2017

I was staying at my parent’s house last night and this morning got a phone call from BT support. They told me to run event viewer and said “wow, let me put you over to our technical manager” when I told them I had got over 5000 error messages. He tried to get me to install TeamViewer.

They have attempted to do this to my father before and at that time they took several hundred pounds. I was able to log into his computer and see what they were doing, they were running tree which lists all the files on your computer but highlights them in red. They ran this over and over again so my Dad thought that something was very wrong with his PC.

This time I recorded the call and asked them several times whether they were from BT, British Telecom, and each time they said yes.

The technical manager I spoke to gave his name as P**** R***** and employee id of *******

I asked for a phone number in case we were disconnected and he gave me **** *** ****. I immediately called this number and it did seem to be the genuine number for them.

I spoke with BT and they confirmed that they had not called him.

I have reported this to BT and action fraud but I get the impression they are really not interested.

Since they gave me their phone number and this works then surely someone could at least phone them and get them to confirm that they are claiming to be BT technical support.

I hate these people who prey on the elderly and those who do not know better. The police and BT seem to have no interest in addressing it and that, for me, is even worse.

Guest

Trevor if they got money the first time from your father you need to check whether they have already installed files on Team Viewer hidden in your Windows programming . If you need help I will list all the data which must be removed from Windows .

Guest
Karen says:
11 October 2017

Only had a new line popped in 3 weeks ago and already had my 2nd ‘BT technical support’ call grrrr. They didn’t block their number this time … 07506 853989. Even had an email saying I owed £350…called BT and they confirmed the email wasn’t them.

Guest

I’ve had three calls today alone! The thing is, I’m not even with BT!

Guest
Hayley says:
12 October 2017

I received two phone calls this afternoon, one from a woman and one from a man, both claiming to be from BT technical support saying there are problems with my wifi and my computers etc are being put at risk. I didn’t say a word and just hung up both times!

Guest
bishbut says:
13 October 2017

If more people just hung up not say a word like you did the scammers wold give up but most people listen carefully to all that is said and try to reply CUT THE SCAMMERS OFF IMMEDIATELY you are not offending anyone by doing it they offended you by calling you

Guest
Isabel Staniard says:
14 October 2017

My partner has just had a call from this number 02034565467 claiming they were ‘bt wifi support’. Lady stated that my pc was infected with viruses. He told her I wasn’t home. So she is going to phone me back. This should be fun.

Guest
JeniM says:
16 October 2017

Like everyone else we have had numerous calls from people purporting to be from BT – we aren’t customers with BT anyway so it is obviously a scam. I used to tell them I was sorry their only choice of employment was that with people who were scammers, got bored with that so now I just put the phone down straight away. Sadly this does not discourage them – I had 6 such calls in one day last week. Sadly I have a relationin hospital, very seriously ill at the moment so I jump every timethe phone rings and feel Ihave to answer it rather than let it go to answerphone.

Guest
Jim musson says:
16 October 2017

Had a call last week I let them say their bit and then I replied saying it was a scam they were probably calling from Australia I told the person to stop being a criminal and go out and get a proper job, they hung up on me. WAISTERS

Guest
Eddy says:
16 October 2017

I was called today by someone from “BT technical support” (Indian call centre). They said they would be shutting down my phone and internet for 3 weeks as there had been international hacking on my broadband. They asked me to go onto my computer so I asked them to authenticate themselves as BT. They confirmed my address and the account name. I asked them to confirm my account number. They said only customer service could do that. They offered to escalate the call to the technician and he in turn said that if I didn’t consent to works I would be liable for any damages, and not BT. He also couldn’t confirm my account number and tried to deflect my questions with “you wouldn’t understand the technical data madame” to which I replied “…and BT would not allow an employee to speak speak to a customer like that. Get Customer Service to call me if you want me to authorise something.” I hung up, went on line and sure enough it is a scam.

Guest

I used to receive similar calls from Indian sounding persons both male and female attempting to gain access to my computer on a regular basis by saying there was a problem with my computer which they could fix, so I phoned BT to lodge a complaint.

They started after my email address mysteriously changed from (.com to .co.uk) which I suspected had something to do with it. The guy I spoke to was very helpful and advised me to change my BT password on my computer which I did straight away. I am not sure whether BT were able to block them on my ‘phone but thankfully the calls have now stopped. I found it much more difficult to restore my email address back to normal but eventually managed it with a little help from my brother over the ‘phone.

Guest
Tony says:
17 October 2017

I was called this morning, sounded very plausible, but being a suspicious guy I terminated the call – his name was supposedly David Wilson from BT technical Support.
The number that 1471 gave me did not exist – it was 02094538924

Guest
Pete says:
17 October 2017

Just hang up if it’s an unsolicited call which you suspect (but wait a few minutes before using the phone again), and delete any emails immediately (without opening) where you do not the sender or it is a possible scam.

Guest
LPalmeri says:
17 October 2017

I received a call from someone pretending to be calling from BT Technical Support informing me that my account had been compromised and he needed to gain remote access. He was quite persistent which alerted me to the fact that it could be a scam.
So I told him I was in a rush and would call BT back to confirm the problem at this point he hung up.

Guest
Trevor Bond says:
18 October 2017

I honestly don’t know why we are discussing this at all. No-one has any interest in pursuing these companies. I have contacted BT, action fraud etc and they have no interest in stopping it. I gave them a phone number for the company which I verified as being correct. Trading standards have no interest …

I offered them a recording of the call but no interest. Why bother …

Guest
Susan Hogg says:
19 October 2017

My husband a call from these fraudsters claiming to be from BT support and as he wasn’t co-operating in the way they wished, out of desperation of losing the call, they advised they would need to close down his internet and phone line. He told them to go ahead and close it down. Thinking that was the end of the matter, he put the phone down. Sure enough, about 30 seconds later, the phone rang again. It was the same fraudsters. This time, even more desperate than the first, they threatened that they now had no choice but to close down his internet and phone line. Again, he told them to go ahead. The lines did not close down and they didn’t ring back!!

Guest
mark says:
25 October 2017

i also had a call from BT open reach tech support to say my ip address had been comprimised and asked me when was the last time i was online. As i dont have an account with BT i guessed it must be as scam. as i have similar calls from so called Talk talk customer service i dont have an account with them either. If anyone calls you from out of the blue always assume its a scam..You wont go far wrong.

Guest
Diane says:
26 October 2017

Just had two calls 2 hrs apart from 01246851727 claiming to be BT concerned about slow broadband connection. When it was suggested I turned on PC I told him I wasn’t interest and put the phone down.
Second caller started to make rude noises when I told her the same. Beware.

Guest
bishbut says:
27 October 2017

Why don’t I get these calls from BT ? maybe I do but I never answer calls from unknown numbers only from numbers on my calls list which appear as names The list is added too or deleted from as needed very easily

Guest
bishbut says:
27 October 2017

If any scam works the message is passed round the scammers to say it does so they all give it a try BT scams must pay or they would not be continuing for ever and a day

Guest
Keith harding says:
31 October 2017

I’ve just put the phone down aborting a call from telephone number 00432882246808. The variation was that “your internet connection was being hacked between 00:30 and 04:30 – does anyone use your system at that time? -No – so we can fix the problem for you to stop your internet connection being hacked”
I felt like a donkey being coerced – always a warning sign!

Guest
Michael Baker says:
2 November 2017

I have just been called by the BT Technical Department from a very noisy call centre.
They asked me to use one of my devices that I access the internet with.
I said I was using my laptop.
They asked me to press the windows key then type ‘R’.
I did this several times and reported that when I pressed the windows key I got a pop up screen of Keyboard Shortcuts and that it went away when I pressed ‘R’.
They then asked me to look for a magnifying glass at the bottom left of my screen, and when I said there was not one, they asked me to press the start button.
When I said there was not one, they asked if I was using my windows laptop.
I said I was using my linux laptop, at which point I was asked if I had any other devices that I accessed the internet with.
I said I had a phone, but I did not understand it well enough to know if instructions I was being given were safe. I also mentioned trust at this point.
At this point the line went dead.
[I did suspect a scam from the point I picked up the phone. I just plaid along to see how long I could keep the call going. If I’m talking to them, they can’t be scamming someone else.]

Guest
Peter Wheeldon says:
3 November 2017

Call from Asian-sounding gentleman this morning. Transcript:
Caller: “Is that Mr (unintelligible pronunciation of my surname)?”
Me: “Who?”
Caller: “My name is Brian and I’m calling from the Technical Department of BT.”
Me: (In my best Cockney accent) “And my name is Rajinder Singh and I work for the Ministry for the Prevention of Nuisance Phone Calls. Have you heard of that organisation?”
Caller: “What I’d like you to do is to go to an upstairs window with your phone, open it and jump out.”
Me: “Will do. Goodbye.”
Caller hangs up.

Guest

Brilliant. 😂🤣😂

@ldeitz I nominate Peter’s post as featured comment of the week.

Guest

Add my name to that .

Guest
Castle says:
3 November 2017

What happens if you live in a Bungalow!

Guest
J McC says:
3 November 2017

I was caught out by this BT support scam yesterday. They lifted 6K from my account but thanks to my great bank (First Direct) the transaction was blocked and the money returned within 1 hour. I have told BT but they showed little interest and also reported the bank account used (Metro Bank) to Metro Bank.

Guest

I’m glad to hear you were able to get the money back, it can be quite scary when this happens.

Guest

I am not surprised that BT showed little interest. They must get hundreds of calls a day about scams perpetrated in their name for which they have no responsibility. I am convinced that if they could stop this misuse of the telephone system they would do so.

Guest

Not if it goes against government policy John . I know BT obeys the government . I will repeat its technically possible but motivation is needed but that conflicts with business communications methods all agreed to so that consumers cant tell where the location of many companies are in the interests of globalisation , at the end of the day.

Guest

BT have no incentive to stop nuisance callers John.

They must make a small fortune selling things to combat nuisance calls and also probably by selling blocks of numbers to scammers, so why would they want to stop them?

Stop BT making money from scammers and then see how quickly something they do something about them. Caller display free now with associated fees and call blockers free to anyone who wants one would be a start.

Guest

BT offer a free call blocking service called BT Call Protect. Duncan said it’s necessary to pay for the more advanced version. I’m convinced that it is better to run a call blocking service at the switchboard and can be updated, rather than have people pay for call blockers that cannot – as far as I’m aware – be updated. My suggestion is that this is provided as a standard free service that users can activate or turn off from their phone, and programme to meet their needs.

Guest

If you want the extra features, you have to pay for BT 1571 at £2.50 a month and call minder at £4.50 a month, so BT are still making money from potential victims.

Guest

Thanks for the details, Alfa. Maybe it’s time for the services to be included in the tariff.

I kept my old phone number when I moved home. This morning I had a nuisance call that claimed to be from BT. They new my name, phone number and old address.

Guest

My personal financial advisor from Global Finance (at least that was the name they gave today) keeps ringing me. Darned nuisance who won’t take no for an answer.

Guest

You should be “proud” of the call Alfa they are a global
financial organisation that usually contacts the business world . They obviously think you have “bags of money ” you must be “Big “in the City. Or maybe the scammers are developing “airs+graces ” ? maybe time for a call-blocker ?

Guest

What government policy, Duncan? Only Ofcom can direct BT and they want nuisance calls stopped. The Conservatives also mentioned it during the last general election it but I took no notice of that. We are not talking about inland calls here, where controls seem to be biting. Cold calling by UK businesses is illegal and it has virtually stopped. None of the calls claiming to be from BT Technical Support are part of any reputable UK business activity that the government or anybody else would want to protect.

Guest

I bet the people who contacted Alfa were not the same people you are referring to Duncan. In the world of scams everything is false or fake or both.

Guest

Global Finance this week, another name last week, same voice, different phone numbers, probably not a good idea to let them turn my millions 🤑🤑🤑 into billions 🤑🤑🤑🤑🤑 !!!

Guest

Do you honestly think OFCOM has a mind of its own John -it consults with HMG . Who do you think draws up government legislation Parliament approves it and puts it into action .You might not know it but a year or more ago under the secretive “terrorism ” Act the quickest legislation ever seen was approved in lightning time by parliament to FORCE BT to give FULL and open access ( back-doors ) to GCHQ in addition BT secret design labs have , in conjunction with HMG designed a secret programme to snoop on all UK citizens right into their computers and phone service . Where was OFCOM there John ??? . Israel also supplied HMG with snooping equipment designed in ***** etc Israel. OFCOM again was not invited . You just don’t get what I have been saying I KNOW they aren’t from BT , do you take me for a fool ? What I am saying is that there will be NO action taken against UK/US/etc BUSINESSES using the SAME techniques as the scammers because they don’t want their locations known . Your “reputable ” UK businesses are at this very minute using scammers techniques to hide themselves . Didn’t you read my post over 6 months ago when I was hit by a Stagecoach bus when parked and they couldn’t contact me because they were using “out of area ” INTERNATIONAL call service by BOUNCING the call in and out of the UK – their headquarters are in the Perth area , they ended up ADMITTING i it ! Not only that the Co-op insurance which I pay extra for legal help used another type of scammers hidden number system so they couldn’t contact me . They too admitted it their location –GLASGOW what more proof do you want John -blood ?? None of them bother about OFCOM , obviously or have a UK “get out of jail Free card ” courtesy of OFCOM , sorry John I don’t share the same “great hope ” in OFCOM you do. If HMG were a bit morec open with the public then maybe this would not occur , but as always in the UK , its wartime conditions as regards the public. Thank god for my US friends who contact me who have a lot more open informational society.

Guest

You mean they weren’t scammers John ? did I not say last week that a London number of a charity rung me a semi-government funded world “aid ” organisation wanting information from me . I said I blocked the number as I rung it for a few seconds just to see if it was kosher and yes it existed but it want me to provide details and already had my telephone number courtesy of HMG. What actual difference is there between the two they both cause unrest and are nuiance calls/ sales calls . I blocked it BUT John as you obviously never believe anything I say , for once ( with Which,s permission) I will , if asked post the London telephone number and You phone them – Okay ? but don’t blame me for any high diverted charges if they appear on your telephone bill.

Guest

I have nothing to add Duncan and I don’t need to test any numbers, thank you. Your experiences clearly differ from mine and the people I know so we had better leave it there.

Guest

I sometimes think we’re unique. We never get any scam calls. Or calls from those attempting to sell things. We’ve always been ex-directory but it’s a very quiet life and we only get around two calls a week on average – both from family.

Guest

We don’t get any unwanted calls either, Ian, and our number is in the telephone book. I don’t think we are alone – many people I know enjoy the same freedom from such trouble. I have great sympathy, however, for those whose lives are made a misery by cold calls, scams and other nuisance activity.

Guest

It all depends who you have given your phone number to. Twice recently I have left my name and phone number for someone to call me back, and they have called me back on a different number to the one I gave them. One was JL where they could have looked up my account I suppose, the other was the local council. I was surprised at the latter and meant to ask him where he got the number from, but after a fruitless discussion, forgot.

Guest
Margo says:
4 November 2017

Just had a call there from ‘Jean Watson’ of bt Internet. Seemingly there is a serious problem with my connection and she was phoning because bt is the mother of all the other internet suppliers in the uk. I said I’d had a call from a gentleman earlier in the week, saying similar, who had hung up the phone on me and said I didn’t believe there was really a problem. To which she said the problem was coming from my IP address and she would now have to terminate my connection for 3 months. I said that’s fine and thanked her very much. She hung up……

Guest

Hello John from the bottom of the convo . You keep telling me its impossible to stop most of those block telephone numbers from scammers and that BT CANT do it . Head over to -scam watch ,have you been cold called by a boiler scam ? and read Andrew Strumey,s post at today at 18.52 where he states that BT RECOGNISES –UNREFOGNISED numbers they are the types used by scammers worldwide as they are not actually LIVE numbers as such but are block bought by scammers from US companies very cheaply and used to scam us. But you still wont believe me will you ? but will you believe Andrew ?

Guest
Guest

Correct Wavechange I sometimes think I am wasting my time here .

Guest

I think we all are at times, Duncan. I’m enjoying getting out and about recently.

It is very disappointing that successive governments have failed to tackle the problem of nuisance calls. It’s even still legal for companies to pester us with marketing calls unless we have opted out.

Guest

I just hope Which?’s campaigns bear fruit eventually. There is not much we can do as ordinary citizens. If the technology exists to identify in advance those calls which will meet the definition of a nuisance, and they can be blocked, then the government has a duty to pay the telecom service providers to block them. I don’t see why BT alone should carry the can at the expense of its subscribers.

Guest
Marko says:
7 November 2017

I was called today by someone claiming to be in British Telecom’s Technical Department. He informed me that my computer was being accessed by Russians who were stealing my data, and I would be liable for anything caused by this. He wanted me to go in front of my computer screen, as said he could tell me my customer number. Just what he wanted to achieve by me going on my computer was not made clear.
I told him that I couldn’t be sure that he was bona fide, and asked him for the name and contact number of his superior so that I could enquire. He told me that that would be of no use as British Telecom’s Technical Department didn’t take incoming calls! I smelled a rat, especially when the person became agitated and started to talk over me and became quite pushy. This is not what I would expect from someone who is bona fide. I thanked him for his call, and said I’d be making enquiries.

Guest

Glad you weren’t taken in by this scam Marko.

Guest
Ralph Averbuch says:
7 November 2017

I received what must be one of the more sophisticated BT call scams this afternoon.

>> “Social engineering is the art of manipulating people so they give up confidential information. The types of information these criminals are seeking can vary, but when individuals are targeted the criminals are usually trying to trick you into giving them your passwords or bank information, or access your computer to secretly install malicious software–that will give them access to your passwords and bank information as well as giving them control over your computer.” <<

A lady called, clearly with an Indian or thereabouts accent… so far so suspicious but I went along with the call just in case I was being unfairly judgemental. She told me during the course of the call that she was from BT and was calling from London. She gave me phone number 8000 232 023 and her name as Jacqueline William. That last bit made me a tad more doubtful.

But then she spun a line about my broadband being poor (whose isn't!!) and BT Openreach had changed the line blah blah. She then spun a line about my exchange ID number and how we would need ot access it to 'sort your poor broadband'. It was all potentially plausible though so I played along to see where this was going. Again, there was a chance, however slim, that this was a genuine call.

But then we got to the nub of it. After she asked me to open perfmon.exe on my Windows laptop she said that this showed me that my broadband was definitely needing sorted. It was at this point she began asking me to open a remote access program called Teamviewer.

On no account EVER do this if it's from someone calling you out of the blue however genuine and plausible they may sound. This is almost a 100% guaranteed scam to get you to hand over control of your PC to these people. Once they're in they can sweep up your personal info, bank details, etc and potentially lock you out of your own machine and hold you and your data to ransom.

But there's a little lesson in this tale — I've been fielding these BS calls for years now and I've always been able to detect that it's a scam seconds after the person starts their pitch.

Clearly this latest effort was different. It was much more sophisticated and designed to lull you into a belief that they were the actually the real deal.

Remember, your technology will rarely be the weak link in your security. It's you. That's why it's easier to con a person into giving up their machine to them willingly than trying to hack into your PC.

So…

1. Have good long, complex passwords and use a password manager to generate and remember them for you (I use Lastpass). This means you only ever need to remember one master password — just make sure it's a good one that is meaningless gobbledygook to anyone else.

2. Change all default passwords on all devices that connect to the web. Routers, phones, tblets, laptops, etc….

3. Make sure you have a router that has a firewall and it's switched on. You can also switch on firewalls on laptops.

4. Never trust anyone calling you and telling you to do anything remotely — however convincing and plausible they seem at first. Remember, just because they give you names and numbers it does not mean they are for real. You might just end up calling the scammer back!

5. If you happen to have a BT phone line, ask them to tell you your BT Customer Number. If they're genuine they ought to know this immediately.

So make sure your default position is arch sceptic. Do not become a victim….

#Scam #ConTrick #SocialEngineering

Guest
Keith says:
7 November 2017

I had a call today and strung the female along till I got bored and hung up. She immediately rang back annoyed that I had cut her off. I then asked to speak to someone in Welsh but she didn’t understand and got her supervisor. Although his command of English was better he didn’t understand my request either so I hung up again. I did a 1471 and wow there was a number with a dialling code for the Honiton area. I know they are not based there and somehow they are able to acquire UK numbers. Surely we have the technology to sort this out.

Guest

Yes Keith this is one of the scammer,s newer dodges using made up -non-live local numbers to fool you . If you are with BT they can now catch a lot of those “unrecognised ” numbers using their new free service or better still their advanced version over which you have some control for a few ££ a quarter. Depending on the call-blocker you can block those calls , I can without blocking genuine calls but I don’t like saying how as the scammers would try to get a way around it. Its down to sly programming. Are you with BT ?

Guest
bishbut says:
8 November 2017

Either string the along as you did if you are able to do it ,that annoys them or cut them off immediately the only way to deal with these sort of calls I do not get them because I do not answer calls from unknown numbers

Guest

I make it almost impossible for scammers to call me – my landline handset is never connected, other than when I want to use it for outgoing calls.

Genuine callers can always reach me via my mobile – but I don’t go out of my way to publish that number via the internet, e.g. if asked to supply it when registering for “free” services on random websites.

Guest

My landline and mobile numbers are are on websites, in magazines that are published in print and online, and the landline number is in the phone book. I’m involved with charities and need people to be able to contact me. Over the years, I have had many thousands of nuisance calls to my landline and just four to my mobile number.

I suspect that many calls are to random numbers, which is why those with non-directory numbers receive nuisance calls. Thankfully the number of nuisance calls to my landline number have nearly stopped.

Guest

Derek-While I realise you are making “all the right moves ” as far as nuisance callers are concerned there is some bad news ahead. You say you don’t give out your mobile number but at this minute ( or earlier ) the ONS has been trying out a snooping action on three London burghs to check on population movement . its done by using your mobile location and they checked for your address- where you worked – your race- your movements- your habits-religion and a lot more data . it was a test to see if eventually they could do away with the National Census , not the next one but the one after that. It was mainly Vodaphone who supplied HMG with the info . I keep saying but nobody listens all telecommunications companies in the UK/USA must give access to their respective governments total snooping . I also have the latest snooping info on GCHQ which includes us all. I don’t own a cell-net phone –yet , not for the want of BT trying to make me an offer I cant refuse. The problem ? as I keep saying ( to no effect ) once back doors are open , once our “authorities” have data , forget privacy and expect leaks , disclosures , your data obtained for third parties then the world. UK authorities have now admitted all our data is available to the US government and they are the epitome of the big business world using it to hit you with all sorts s of communications and hence hackers attack you . You do know mobile numbers are obtainable in the USA —for a price ?

Guest

Duncan – I said “Genuine callers can always reach me via my mobile” but that doesn’t mean I’ll necessarily be answering any calls from numbers I don’t recognize.

Callers that won’t either leave voicemail or text me probably don’t actually need to contact me that badly.

And if my number does get compromised, I can just change it for a new one anytime I like. Such are the wonders of all the best unregistered PAYG numbers.

Given that I already pay income tax and have a driving licence, the government already know where to find me if they want me. I also have a security clearance too – which means I have to voluntarily give the government lots of data just to carry on working in my current job. So I don’t think there’s much that the government could find out by spying on me that I won’t have already told them…

Guest

Thanks for telling me you have a security clearance Derek , I didn’t know that I will try to refrain from asking you any compromising questions as I know what it means to have one. Your right they would know all about you from birth onward,s and I appreciate you cant very well criticise the running of the government or its departments too much. I took a personal stand but that’s me. I never hide anything that affects the British public adversely , no matter at what personal cost . You should be entitled to “government protection ” at least on the web , I know they can do that for some people and extended acceess When I went to work for Hawker Siddeley Aviation ( Kingston on Thames ) they checked thoroughly into my back ground , came up “clean ” at that time , also BT checked into me , one of my cousins failed the check due to communications with Soviet Union countries., didn’t get a job .

Guest
Mrs Rosemarie Manners says:
13 November 2017

Had a call from a so called BT support Technician to say that my PC had been hacked and that they could put it right. They called at 08.53 from 01841618376. I asked them if they thought I was stupid and that they should get a proper job instead of scamming people. At 72 I thankfully still have all my faculty’s but many senior citizens believe what they are told. This scam needs more publicity.

Guest
Fiona says:
13 November 2017

I strongly agree with the previous post that this needs more publicity. I was also called last week, and again today by BT citing ‘ Area faults, they can tell someone else is using my internet connection etc.’ As my internet is not with BT I put the phone down…. but these scams create unease, even where they don’t succeed.

Guest
Vickybu says:
14 November 2017

I was contacted yesterday by “BT technical support” who told me my IP address had been compromised and to turn my computer on to solve this situation immediately, I told them it wasn’t possible at this time and asked them to ring me back in an hour, I was then handed to the manager who happened to be standing next to the phone, I repeated myself and asked them to call me in an hour. I then contacted BT who confirmed my suspicions that this was a scam. I was called back this morning by the so called BT tech support whom I informed that I had contacted BT who were unaware of this problem and that I had given the phone number they contacted me on for it to be investigated, the line soon went quiet and then rang off.