/ Technology

Have you been called by a ‘BT technical support’ phone scam?

Scam written on keyboard

Has the ‘Microsoft technical support’ phone scam evolved? Is it now the ‘BT technical support’ scam? We’ve heard from people who’ve been called… and we want to see whether there are more of you out there.

Remember the Microsoft support scam? It starts with a nuisance call, but can end with your PC being compromised and a dent in your bank account.

An unsolicited caller claims to be working for Microsoft’s support team, they ask to remotely access your PC, they ‘prove’ that your computer’s infected with viruses, and they offer to fix it for a fee.

The thing is, they’re not from Microsoft and your computer may be virus free. And even if your PC was infected, you could get it in ship shape condition with free antivirus software.

Hundreds of you have told us that you’ve been subject to this scam. Microsoft’s own survey found that one in five people in the UK have been called by one of these scam callers. Of those who fell victim to the scam, the average amount lost was  £745.

The ‘BT technical support’ scam

We’ve now received reports that the scam has changed, or at least that it’s evolved to be a call from ‘BT’s support team’.

One Which? member told us he thought he was speaking to someone from BT – he was then tricked into paying the best part of £400 to remove viruses from his PC.

Our Twitter follower Brian experienced something similar. He was called by someone claiming to work for BT’s Wi-Fi team. They told him there were problems with the broadband connection in his area and that they needed remote access to his computer to fix it. This took control away from Brian, his computer shut down and now he can’t start it up.

So we want to hear from you – have you been called by someone claiming to be from BT’s support team? Did they remotely access your computer? Share your experiences in the comments below.

Advice on technical support scams

Oh, and some advice for you if you’re called by one of these scammers, whether they purport to be from BT, Microsoft or another company. A caller does not know whether your PC is infected with viruses. Do not ever let a caller remotely access your PC – this hands them the keys to your personal data. And never hand over your bank details to an unsolicited caller.

If you think you’ve been a victim, run a virus scan, alert your bank and contact Action Fraud to report the scam.

One final thing you can do to help call time on scams is sign our stop nuisance calls peitition.

Comments
Guest
Robert Curwen-Reed says:
14 July 2017

I was called today at 11.11am by an indian woman claiming to be calling from the BT Technical department and asking if I was aware that my internet service was going to be disconnected. I asked her why she thought this was going to happen and she said that they had been getting a lot of error and fault messages from my line. At this point I told her she was a criminal making a scam call and hung up. The call number was 01292 482049.

Guest
Susan Harvard says:
20 September 2017

Yes, I had the same this morning and told her to go and get an honest job. The call centre was clearly audible in the background. Half an hour later same from an Indian man.
I also did 1471 and it throws up a local number, but if you call it it is not recognised. I have tried to make Bt aware of the pirating of the 1471 service and substitution of a local number – this may lull victims into a false sense of security.
Bt have no way of reporting phishing, or if they have it is buried so deep in their site that it is invisible.
WAKE UP Bt! Do your public duty by closing down these fraudsters. It is clearly big business.

Guest
Farthing says:
14 July 2017

Today, I was contacted at 1440 hrs I was contacted by what sounded like an Indian man who stated he was from the BT Technical team. He claimed that my computer was uploading malicious material onto the Internet. I closed down the call and within 5 minutes he had rung back and repeated his ere questions for me to turn on my computer. I questioned the kind of line that I was using and he became very aggressive and handed me over to someone who claimed to be his manager. He threatened to close down my telephone line and block my Internet connection. I informed him that I was closing the conversation. He was still talking when I hung up.
I immediately rang 1471 and was told that the caller was unknown.

Guest

I had exactly the same experience as the person above on 03/08/2017… I threatened to call the police but also said that as they weren’t my internet provider they couldn’t be the ones needing to fix it. They threatened with needing to close down my internet connection within half an hour and asked me to just please check on the computer… it was scary how adamant they were?? Its very easy to fall for this??

Guest
Tony says:
22 August 2017

I also get a regular call from an Asian BT caller telling me that my router has been hacked and they need to close down my Internet connection for 10 days. I never allow the caller to get past this point as I tell him I don’t believe him and he should shut me down if he wants to. He goes on talking in an urgent manner as I end the call.

Guest

AH – I’ve just had the same phone call – 24/8/17 – threatened to close our broadband for 10 days. gave me a reply no. ` which I have not used, As above very persuasive, I am going to try and report it to BT again.

Guest
Chrissie Martin says:
13 September 2017

I had this too today, told them to do one… number was 0287 5609 3456!

Guest
Angus says:
17 July 2017

A “Norton Advisor” has joined in – asked me to type ‘eventvwr’, at which point I stopped and ‘spoke sharply’ to him. He hung up!

Guest
Michelle says:
8 August 2017

I have had the same experience with an Indian man purporting to be a BT engineer calling to tell me my broadband usage is unusually high & they need to scan the internet sites I frequent to fix the problem!
Unfortunately I got completely sucked into their convincing patter & downloaded the TeamViewer app they needed to scan my computer! They asked me to open up any sites I regularly visited & convinced me of the problems by displaying the errors in the site! Two of those sites were my bank accounts which resulted in £9874 being taken from my business account & almost the same amount being taken from my personal account, had it not been for HSBC flagging my account as possible fraud!!
I can’t believe I have been so stupid & I am so upset as I don’t know if I will get back the money taken, still waiting to hear from fraud squad @ HSBC?
My accounts were suspended until I had my computer checked over & cleaned of any spyware .
What are the chances of the bank refunding my money?

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Guest

Michelle- they cant refuse according to the regulator -FSA ,banks cant refuse to pay you for money that,s been taken fraudulently , just because the fraudster used your card+pin number . The only way it can refuse is if it can prove you have been grossly negligent -having given your pin number is not in itself enough to show that. The FOS – Financial Ombudsman Service holds the same view.

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Guest

duncan, could you give a link to this FSA ruling? If someone lets another into their bank accounts and money is removed they have responsibility for that action, however sympathetic we are to them being duped.

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Guest

The definition of ‘fraudulently’ suggests that allowing someone access to your passwords, etc. isn’t covered, however. The onus is still on you to be prudent. Michelle would have to prove the scam was so convincing it was entirely reasonable for her to have been duped.

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Guest

The Financial Conduct Authority is now the financial services industry regulator concerned with consumer protection [among other things]. I have just had a quick look at their website and although there are lots of references to scams and how to report them or avoid them I could see no definitive advice on whether a refund is available in the circumstances described by Michelle. It is my belief, and it would be good to be proved incorrect, that banks are not liable for fraudulent deductions from personal accounts unless there was a failure or deficiency in the bank’s systems or its management of the account. I hope Michelle gets a decision from HSBC soon as that seems to be the only basis on which this can be taken forward here. Even if the legal position is not favourable the bank still has discretion to act in the customer’s interest and to assist Michelle in the restoration of her funds over a reasonable period and without incurring heavy charges while her accounts are depleted.

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Guest

If you give someone you do not know total access to your bank account, it is a bit like unlocking your front door and letting a thief in. I am curious to know where personal responsibility begins and ends. We have an online banking system that we choose to use and that is very convenient. But it has to be used with care – like keeping your purse or wallet concealed when you are out and about.

I am very sorry that Michelle lost money, of course I am, but as far as I know the bank was no party to this loss so do not see why it should be expected to repay.

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Guest

Banks are notoriously suspicious organisations, and rightly so. One of the reasons for any delay in HSBC responding to Michelle is that they have to be totally sure that there has been no possibility of any collusion between their customer and the alleged fraudster, since all they have is their customer’s word on how the scam was perpetrated . This does not imply any wrongdoing on Michelle’s part but the bank’s fraud department will want to investigate every aspect very thoroughly before the bank makes its determination.

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Guest

Hi Michelle, Do you know which country your money has gone to? If you ask your bank, will they tell you?

You say your accounts were suspended until your computer had been checked. I would not want to use the same compromised accounts in the future knowing the scammers might have used a keylogger to record passwords.

At least HSBC flagged the second withdrawal as possible fraud.

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Guest

While I agree with you that “Banks are notoriously suspicious organisations”, John, I do wonder how scammers are apparently often able to set up bogus accounts.

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Guest

Ian I got the answer to that on an American website but, as I said at the time – how can I post that ?? it would be like – how to scam a bank and customers step – 1 to 10 ,it would be sheer folly to post it in a public forum leaving me open to wide criticism and possible legal action against me or Which. I will say its not straightforward and done through several “intermediaries ” , its very astute causing UK authorities to say -we will only spend public money on this if it is over £100,000 ( SFO ) I said at the time it takes up to 2 weeks for the department to make up its mind to proceed as is usual in the UK it has to go through channels and departments –unless you are someone famous . By that time they admit the culprits have fled to another country

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Guest

I agree, Ian. As well as being notoriously suspicious banks are also notoriously avaricious and will acquire accounts almost recklessly. I have always assumed that the perpetrators of scams and frauds who need a handy place to receive ill-gotten gains set up perfectly normal personal accounts with several banks tied to an apparently bona fide address and operate them normally until the time comes to make a big deposit, by which time their account is behaving just like any other ordinary personal account. The lumps sum goes in, the banks take no notice and the lump sum goes out as quickly as possible. Because the bottom line on the account does not change very much within the day no alarm bells ring. By the time the money has been washed through a number of accounts and subdivided during it’s onward journey it becomes very difficult to track. The proceeds of one crime can set up another. You don’t need to give up the day job and buy a pair of tights and a striped jersey in order to do it either.

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Guest

Malcolm-Actually I got it from a female help website so be careful if you intend to denigrate it . I understand the points of personal responsibility but I took it “as read ” that that stood . If it doesn’t could you go into detail on the latest legal definition of banking responsibility in the event of being scammed ? https://www.savvywoman.co.uk/752/bank-fraud-refunds-will-your-bank-always-give-you-your-money-back/

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Guest

“According to the regulator, the Financial Services Authority, banks can’t refuse to pay you for money that’s been taken fraudulently, just because the fraudster used your card and PIN. In order for the bank to be within its rights to refuse to compensate you, it has to show that you’ve been grossly negligent, and just because a fraudster used your PIN that isn’t in itself enough to show you have been grossly negligent.”

So the onus is on the bank to prove negligence.

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Guest

This case does not revolve around the use of a payment card and PIN so the legal position might be completely different. I think we need to see what HSBC says to Michelle before speculating further.

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Guest

Why should I denigrate it? I was just asking for the source to see what else it might say.

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Guest

Doesn’t this revolve around banking confidence in the global transference of banking transactions by the public to a virtual digital system that profits the banks/big business/ and HMG . Where once you could go into your local bank and in real life speak to a real human being -face to face . Now its through “agents ” employed or contracted by companies or banks to isolate themselves and their liabilities by hampering access to real public redress . You are told to contact -A/B/C NGO,s etc who are are buffer on the second level to getting real justice . More and more control of all our actions is passing in BIg Brother fashion to virtual control , even our energy is heading to government control , our money can be shut off at a whim leaving the population vulnerable to obeying all orders from above . This country will end up being ruled by diktat not by our own voting system but by proxy by the IMF/WB/ USA Conglomerates / USA commercialism , it will be as much a shell company as computer systems having a shell to operate it . Malcolm , in the past I have been criticised for posting the URL,s of websites that are not acceptable to some here because of their radicalism , I took it that the feminist aspect would also be “not approved ” . I don’t care where I get info from I judge only on results.

Guest

I was just called a few minutes ago by a woman claiming to be from BT stating that my internet will be terminated for two weeks, I knew it was a scam straight away and told her so. I feel so sorry for the elderly who are more trusting and may get taken in by this.

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Guest

I have been called by both “Microsoft technical department” and now “BT technical department”. The number that called for the BT Technical Department is 01652 125 847. This has been going on now for years, and no matter what I say it just gets worse. I had one person swearing at me and calling me a liar. This is just not acceptable. I would be interested to hear other stories and if there is some way of stopping them It is really harassment. I am a pensioner so am at home a lot.

Guest
Rosemary says:
25 August 2017

I have just received a call purporting to come from BT Technical Department. I spoke first to a woman who said that they had spotted some errors with my internet connection, then to a man ‘ Peter’ ; both had foreign accents. The phone number was 01246 918412 (Chesterfield). I asked the man where he was calling from and he gave the address 81 Newgate St London (which is a BT address) but when I asked the postcode he said BT05 69. So I told him he didn’t know what an English postcode looked like and rang off.

Guest
bryan fagan says:
29 August 2017

phoned today from 01498067540 with a guy saying he was calling from BT Internet Technical team and that my computer had been infected by virus’s from downloads. I strung him along for a while, he did not know my name nor whether or not I was a BT customer. When I pressed him by asking him if, presumably, he wanted me to give him remote access to my computer he hung up…. such a pathetically bad scam that I’m insulted

Guest
Julie says:
29 August 2017

Had 3 silent calls and then today they spoke, claiming to belong to BT technical department and that foreign people were accessing my computer when I logged on. I told him I doubted that and asked which building he worked in, he gave BT’s head office which seems unlikely to have a tech department ringing. I told him again I didn’t believe him and ended the call

Guest
joanne pearce says:
30 August 2017

i just received a call from a number saying they are bt technical support they asked me to get up my ip address as someone was using it in california , i told them no because i think its a a scam and he insisted on passing me to his manager whom i insisted give me a number to call him back, and so he did and then kept the phone line connected so he was still there when i tried to call him back so i told him ive put the number into the computer and he is not bt technical support team the number is not london based as he had earlier claimed but portsmouth and surprise surprise he put the phone down . i phone dbt technical suppory who confirmed they had not phoned me.

Guest
Kathy Holloway says:
30 August 2017

I too have just had an Indian lady claiming to be from BT Technical dept, I ask for her name and number and I would phone BT to clarify her call, as soon as she said her name was Parta Smith I just laughed and hung up, I have been away and my call log has recorded 6 calls, I have previously been inundated with Microsoft claims my computer had a bug, I just said yes and it’s you bye. All these sort of calls need to be stopped. I can understand how some older people get conned

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Guest

Obviously a wrong number. I have checked with British Delhicom and they have no one by the name of Smith.

Guest

Same call received just now. An Indian lady saying she was from BT technical support in London, and her technicians had noticed faults on my internet line. Asked her where she was really phoning fom – she insisted BT but I was already reaching for the end call button. No number available to block or check.

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Guest

In answer to those thinking that they are being called by a local /region area code I am afraid the scammers are well ahead of the field now . This version of scam calls is the latest because too many people are wisening up to other types of scam calls , its made to put you at your ease . As far as no number type calls a lot are VOiP type calls which cost buttons to send . To give people a not too technical answer go to : http://www.businessinsider.com/scammers-use-this-trick-with-area-codes-2015-6?IR=T although American I can assure you the same principles apply here.

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Guest

Scammers now use your local area code quite a lot these days, but it is slightly disconcerting when they use it to phone your mobile and you wonder where they got their info from.

Guest
michael radomir says:
1 September 2017

Thank you for all the comments, info and experiences posted on this site and to Which. I was approached by an indian sounding lady who claimed to be from BT, I asked for my account number to confirm it was BT, when they got that wrong the whole thing became very clearly odd, so i did not follow their instructions while listening to what they asked and typed it into google to which this site popped up and clarified. I was also warned by my mcafee anti virus a few days earlier that my internet wifi was being hacked and I should not discuss or type any sensitive info, that went away but I believe was related in that they picked up my SSLD number (?) which is what they quoted me to try and prove they were from BT.

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Guest

Hi Michael,
Glad you didn’t get caught out.
Could it have been an SSID number? There might be a default SSID number on your router.

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Guest

Michael if they hacked your router /modem do not hesitate –CHANGE the password NOW ! Its all very well McAfee telling you you were hacked it cant make changes to your modem . I would also reset it from scratch before changing the password by unplugging it and waiting a few minutes then resetting it and changing the default password . If you give me your router make/model I can advise . Most hackers now have the full range of default passwords for the most popular routers they can be bought on the dark net cheaply. Even BT advise you to change the password.

Guest

I got the same call today from a guy with an Indian accent telling me that BT had alerted them to malicious malware on my pc and asking me to type eventvwr in the “run” window…
I told him it was a scam and hung up.

Guest
Keith says:
4 September 2017

I was called today about 15.15 by a guy with an Indian accent, claiming to be from BT Openreach. He said that there were people trying to access my computer through my router and that he could show me a record of the attempts they had made. The line was bad, so he rang back on a much clearer line. He took me through some steps which led to my SSID number appearing on the command screen – which he quoted to me before I confirmed it. At this point he asked me to type “eventvwr” and I put the phone down. I ignored all subsequent phone calls – 7 or 8 in a five minute period. He never had control of my computer and I did not tell him anything that he did not already know. Am I right to assume that no damage has been done ?

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Guest

Keith if it was a case of he asked you to punch a few keys to show something up on the screen its not likely he took over your computer .If you had downloaded event viewer thats a different story.

Guest
Paul Thomas says:
5 September 2017

Even though I am with Virgin I had the call this morning Insisting They handled the connections to the Internet for Virgin . The scammers told me that someone was using my router at 0200 for nefarious means and that they would turn off my access at 1200 on the 6 th of September . I rang Virgin and confirmed with them that it was a Scam .

Guest

I have been called several times from a busy Indian call centre purporting to be BT Technical services, most recently this morning. They claim there have been hundreds of faults on my broadband line and want me to sit down in front of my computer whilst an ‘engineer’ talks me through what to do. I told him to stop scamming and get an honest job!
Co-incidentally I have had three months of faults on my line, but BT Openreach engineers visited me several times and eventually sorted out the problems, after I called them!
Don’t trust anyone that you have not called yourself using a legitimate phone number you found.

Guest

Just got a phone call from an Indian call centre claiming to be from BT and that I had downloaded errors from the Internet that was causing them problems. As I’m on Virgin, and know enough about the technical side of things, I knew this was all nonsense and a scam. She insisted that, although I didn’t know, it BT controlled all the Internet in my area and wanted me to visit a website to prove who they were. I hung up.

5 minutes later I got a call from a man at an Indian call centre claiming to be from Sky and that my Internet was about to be cut-off. I hung up.

I’m awaiting a phone call from another service provider. If they keep trying they might even get it right.

Guest
John MacMillan says:
11 September 2017

I was called on 11 Sep, by a lady with an overseas, (probably Indian/Pakistani/Bangladeshi)accent, giving me an authentication number to ‘prove’ she was genuine. She said my Server was being raided by someone unauthorised and offered to prevent this recurring. I hung up. Was she genuine?

John MacMillan

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Guest

No John BT would never contact you like that . I hope also no other ISP would do the same . Its just an Indian “Help Desk “scam where young Indians are recruited to work at night phoning this type of scam . The US security services even named the places in India it was coming from and are trying to extradite them.

Guest
Diane Morrell says:
12 September 2017

I had the same thing, told her I am not switching on and doing anything over the phone. I hung up and she called back gave me the authentication number and I asked for her contact details and full name and she hung up.

Guest
William Walker says:
11 September 2017

I had a bad experience today with someone telling me they were from bt technical department and informed me I was having my broadband shut down because I had a virus,and he could fix it,even when I told him I was disabled and that I would have to wait for my son to come home from work,he got very agitated and forceful,so I hung up on him,even then he rang me back,but I would not speak to him, I did 1471 and got a number 01213862743.so friends beware. 11-9 2017

Guest
J Stafford says:
11 September 2017

Just received the “your internet will be disconnected” routine from “Jason” purporting to be from Virgin Media (who I have an account with), talking a load of bull about other devices using my line; I received a similar call from a “BT representative” earlier today. All of the scam calls I get sound like they are from Indian based call centres. I don’t get taken in by these people but it boils my **** when I think they could be talking to the elderly and vulnerable.
I haven’t heard of any organisation that has the capability or drive to shut down these groups.

Guest
Ken White says:
13 September 2017

Just had a call from “BT INTERNET SUPPORT” now 10.34 on 13/9/2017. “your computer is infected”
Call from 02392462370 Told him what he could do!

Guest
Linda Drake says:
13 September 2017

Contacted today with the same approach “error messages appearing related to some type of malware on my broadband giving me a very bad broadband connection” even the transfer to someone higher up who could further help. I eventually said that I was incapable of doing what they had requested and would have to involve my son and they rang off after saying someone from BT would come around tomorrow to help, very plausible I have to say, fortunately I googled and found this during the conversation, thank you.

Guest

I’ve just had a withheld call from a man claiming to be a senior manager from BT technical support. He said my internet connection was going to be disconnected at 2pm today as my line has been hacked and it be would be off for 15 to 20 days . My alarm bells rang straight away but I decided to play naieve and see what he was up to. He went on to ask me to check lights on our router and then started to ask questions about who has access to internet and what devices do we use – I pointed out it was irrelevant. He then mentioned it cost £200 for reconnection but he could help make this less, as BT didn’t want to charge us! I told him that we would pay nothing for reconnection if they needed to disconnect, as it was not our responsibility and bombarded him with questions about this £200 charge. I mentioned to him that people have rung me asking me to turn on computers so he didnt take this approach. I then went on to ask his name and for contact details as the line belongs to my father and he’d want to speak to the BT tech department. He was very convincing and said he was Nick Barker and contactable on 0201 0000 2918. Of course none of this is true and as soon as I Googled it I came up with info on the scam. However they are very clever so I thought I’d add my tale on here, in a bid to thwart them in their tracks!!!

Guest
John Bailey says:
15 September 2017

Just had a call from someone saying they were from BT and that my internet would be down for 3 days, I pressed him for a name and he said he was John Samuels, I them asked him from the office he was calling from and he said 18 Newgate London. I then asked him for a phone number and he gave me 02032899604, I then told him that I was going to call BT and he was totally unfazed saying that I could call him back, which I did to check the line, and surprise surprise it rang but nobody picked up

Guest
Ray Blundell says:
17 September 2017

Ray B
I took a call last Thursday. Normally I pick up and hang up for International numbers, but had not got my specs on? An Indian woman asked if I picked up e voice mail from the day before making an appointment for BT Technical team security to speak to me. I had not picked up any voice mail. She passed me through to a guy who said that hackers had been trying to access my e mail address and thy at BT were monitoring such activity and could clean up any files on my computer. I smelt a rat and asked for proof of who he was. He said he was at BT Security London and I was given an 0203 telephone number to call. I did so and they answered that they were indeed BT. Taking them at face value we continued the conversation and he asked me to load up Team Viewer software which I did. At this point he said he didn’t have security clearance to go further and he passed me to an older sounding guy with a Indian accent. This guy showed supposed evidence of attacks to various accounts I gave him, ie E Bay. To the point where he wanted to access my Barclays account via the card scrambler device. I refused and he said he could not see any pin numbers at his end. I smelt a big rat and told him I was not prepared to go further. He went ballistic and I put the phone down. I was then called back by the first guy who continued to try to convince me they were genuine. I refused and said I would check them out and he could all back the next day.
I sussed out the scam, but they have run at least 8 times since with bogus International numbers. have had my computer checked, warned my bank and people from my contact list. Be warned. BT Technical Team is a big scam.

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Guest

Ray I really do hope that whoever has “checked out ” your computer was technically competent as I have heard this many times , that a “friend does it ” . I can assure you its no “5 minute job ” and that access to the registry is required , it isnt just in your surface programming its buried deep inside as well and that makes it easier to RE-activate it remotely . I have posted many times what you need to remove from your computer so if you are NOT 100 % sure of the tech ability of the person that did it I will again post what you have to do , but as it is long winded I will wait till you ask me. Better safe than sorry.

Guest
bishbut says:
18 September 2017

Scammers will try anything ! If a few fall for their scam they will keep on using it Many must be falling for this BT scam It will continue until the scammers know that now it is not going to work or only rarely

Guest
Sara Thorne says:
18 September 2017

I was called today by an Indian man, supposedly from BT, saying that we had reported slow broadband and they wanted to upgrade us to solve the problem. When asked who reported it, he just quoted the account name back to me (initials + surname). He repeatedly asked me to go to our router. Watch out for phone calls from 01264254456. This number has been reported numerous times in the last few days.

Guest
Kenneth Cocks says:
19 September 2017

19th September 2017. Received a call from an Indian sounding woman. “I’m calling from BT technical department-” “No you’re not dear ” I said and hung up. Call was apparently from 01216461280.This whole business is damaging to the reputation of genuine Indian engineers.
Such a pity.

Guest

I was called this morning 10:09 am by Mike from “BT Technical Department”. When I said that I am not with BT, he said that he understands that my provider is not with BT but BT is the mother provider of all broadband and internet provider and, that if I am not going to continue with the call, he will immediately disconnect my internet connection. He added that this call is recorded and that disconnection will be immediate. I asked for his number and he gave me 0800 023023 and I asked I will ring back. But, he insisted that by the time I call back, my internet will be disconnected. However, his number is displayed as 01542833285 and when I tried ringing the 0800 number, it isn’t an actual telephone line to that. Need to stop such cold-calling wasting our time.

Guest
NotaMug says:
21 September 2017

This girl with an asian or indian accent said she was from BT asked me go to my computer and follow her instructions for fix foreign IP access – sounded like a scam so hung up

Guest
Myra Cooke says:
21 September 2017

I think that I received a scam call this afternoon. I received a call and “INTERNATIONAL showed on the phone . An Indian sounding”lady said she was from BT internet services and that I have a fault on my system that needed urgent attention. She then put a gentleman on the line who asked me to go on my lap top, showed numerous errors and took over the computer so that he could eradicate them. I could here what sounded like a call centre in the background. He asked me about banking and I stated that I did not do any banking online, but he brought up my bank screens but could not get into them as my details were not verified. He suggested that I move my bank account to another. I told him that I wouldn’t but would ring the bank. The line went dead. I have contacted the bank and tried to ring BT on many numbers , all have recorded answering machines and it is impossible to speak to anybody.

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Guest

Myra you are in big computer trouble get help at once , all your details and info will be collected as you use your computer . You will definitely have malware/viruses on it key-loggers etc . get down to a tech shop or somebody very conversant with removing ALL -deep inbuilt malware otherwise you will need a re-installation , sorry Myra I know it sounds negative but I dont want to build up your hopes and find you have money removed from your bank or anywhere else. If you need help PLEASE get back to me. As far as BT is concerned you can speak to real people , only if its out of office hours for some info but faults cane be reported direct. BT recommend Action Fraud- 0300-123-2040. BT give advice they will not “cure ” your problem.

Guest

Curious number of people on here who don’t seem at all phased when phoned up by someone claiming that their internet is, almost instantly, to be disconnected for 10 or 20 or 30 days. In the sense that they see it to be quite a possible event. At the very least I would have expected an e-mail from my internet provider warning me, and I would have gone to my internet provider’s website to check my messages as well – obviously not through any link provided in the e-mail. Even if you think the phone call might be true surely you’d still go to your IP’s website which MUST be the source of the true information about your possible predicament. Presumably those that fall for these phone scams are the same people who think they’ve won a Spanish lottery they’ve never entered.

Guest
M Simms says:
25 September 2017

Just had a call from someone who claimed to be a BT technician . Told him he wasn’t and to stop telling lies. The number they rang on was 01527541362

Guest
Rachael says:
25 September 2017

I have been called on quite a number of occasions usually I don’t answer the phone as it comes up international, however last Saturday it didn’t say that just a random number came up & yes it was an Indian guy telling me my internet had been hacked & could I go to my pc to switch it on, I told him no & goodbye. They are still trying to contact us we must get at least 4 or 5 calls per day just refuse to answer the phone.

Guest
Chris Critch says:
25 September 2017

I was phoned this morning by ‘so called’ BT engineer with a very foreign accent, wanting me to open PC for him to check and rectify viruses etc. If I did not comply, he would cancel my BT licence number for internet…..would not take him on, as I new it was a scam…his name was Paul, and phone was 016071184625, gave his office at BT Newgate Street, London. I could check it out by phoning 0800 232023….did not bother wasting my time, but he was very persistent, and I could understand older people falling for it
CPC