/ Technology

Have you been called by a ‘BT technical support’ phone scam?

Scam written on keyboard

Has the ‘Microsoft technical support’ phone scam evolved? Is it now the ‘BT technical support’ scam? We’ve heard from people who’ve been called… and we want to see whether there are more of you out there.

Remember the Microsoft support scam? It starts with a nuisance call, but can end with your PC being compromised and a dent in your bank account.

An unsolicited caller claims to be working for Microsoft’s support team, they ask to remotely access your PC, they ‘prove’ that your computer’s infected with viruses, and they offer to fix it for a fee.

The thing is, they’re not from Microsoft and your computer may be virus free. And even if your PC was infected, you could get it in ship shape condition with free antivirus software.

Hundreds of you have told us that you’ve been subject to this scam. Microsoft’s own survey found that one in five people in the UK have been called by one of these scam callers. Of those who fell victim to the scam, the average amount lost was  £745.

The ‘BT technical support’ scam

We’ve now received reports that the scam has changed, or at least that it’s evolved to be a call from ‘BT’s support team’.

One Which? member told us he thought he was speaking to someone from BT – he was then tricked into paying the best part of £400 to remove viruses from his PC.

Our Twitter follower Brian experienced something similar. He was called by someone claiming to work for BT’s Wi-Fi team. They told him there were problems with the broadband connection in his area and that they needed remote access to his computer to fix it. This took control away from Brian, his computer shut down and now he can’t start it up.

So we want to hear from you – have you been called by someone claiming to be from BT’s support team? Did they remotely access your computer? Share your experiences in the comments below.

Advice on technical support scams

Oh, and some advice for you if you’re called by one of these scammers, whether they purport to be from BT, Microsoft or another company. A caller does not know whether your PC is infected with viruses. Do not ever let a caller remotely access your PC – this hands them the keys to your personal data. And never hand over your bank details to an unsolicited caller.

If you think you’ve been a victim, run a virus scan, alert your bank and contact Action Fraud to report the scam.

One final thing you can do to help call time on scams is sign our stop nuisance calls peitition.


I am sorry to say John until our government introduces legislation forcing ALL telephone companies to block those calls the only relief you will get is with a Call-Blocker . I think at the next election if this is made into a reality by some party wanting to be elected it will garner many votes.

Bob says:
24 May 2018

Duncan yes it would be a vote winner but sadly repeated governments have all mentioned it then realized i think that they are getting money out of it themselves so they all move towards changing the subject to something else as soon as they realize that fact. Much the same as they do on things like sorting a real alternative for oil in the motor industry. It will never happen until oil truly runs out. The idea of battery cars means the carbon footprint instantly goes up rather than down and they no good for any kind of distance journeys so not fit for use in lot of cases. Hydrogen works well but they holding back on that because it could well be a world changer as in fuel cells could power your house hence we could all go off grid and then governments will have real financial issues …


With you all the way Bob and yes China is more practical and open in that respect by speeding up design and production of hydrogen fueled cars but for the internal market only at the moment.

Steve says:
4 May 2018

Just had a recorded message claiming to come from BT Technical Support stating that my broadband would be disconnected shortly as someone was ‘hacking’ my internet from California. I was then told to dial 1 for something – at this point, I hung up. I hope it was a scam. 🙂


Change the hacking from California to Calcutta Steve and it would be nearer the truth, it was a scam.

Pavla Gossop says:
6 June 2018

This has happened to us three times over the past week. I hung up and then noted the last call number – 01484 438476. I did not ring it in case they then blocked my line, or similar.

Harriet says:
11 June 2018

Had that one twice today. Last call numbers 01571 804435 and 01563 259865

Bill McNicol says:
4 May 2018

Just had the same experience as Steve above. I asked for a number to call him back on and he gave me 0121 790 0114. I haven’t called him back.

Ken Forster says:
9 May 2018

I’ve had a number of these Scam BT calls over last 3 months.

As I’m now retired (HP server engineer so I have some knowledge) I find it’s fun to deal with these Scum & keep them talking as long as I possibly can.
Won’t go into all of the conversations I get them into, but believe me when I say they are ridiculous conversations technical & none technical about what I should do.

Just two of the most current ones.

Me: My computer is a work security locked laptop & is currently with Tech guy in the HP workshop at the moment having viruses removed.
Them: ” Oh can you give us the phone number for your Tech guy so we can talk to him”
and the conversation drags on for at least 30 mins (keeps them tied up on phone ), I was nearly tempted to give him the phone number of the local police control room but that would be wasting Police time

Today, kept them talking for 25 mins by telling them I could not understand what they wanted me to do as they could not understand their accent..
Finally the supervisor came on we went through the same script yet again, I waited till he finished speaking & asked him if he liked phoning people as I was bored at home & I had all day if he just wants to talk.
Oh, at this point he hung up , how rude I was in the middle of my conversation .. Oh well next call please.

Really if you have the time try it , it can be fun..