/ Money, Technology

Have you spotted this fake BT Broadband scam email?

Email scams

Scam emails are on the rise. The target for these fraudsters appears to be loyal customers of big name companies and organisations. We’ve seen one of the latest email scams phishing for your details which, on the face of it, appears to come from BT – have you?

We get a lot of scams shared with us; many of you will know that on Which? Conversation we get regular reports of phone calls from scammers pretending to be from BT.

Approaching any email or phone call with caution is the key. While some may have fallen for this latest email scam pretending to be from BT, a friend of a Which? employee was able to spot some tell-tale signs to spot that it was a phishing scam.

Fake BT Broadband scam

The time the recipient took to read the email saved her from handing over her details – and ultimately giving fraudsters access to steal her money.

Sneakily, this scam phishing email came through at about 7.00am – a time of day when people are often in the throes of getting ready for work or commuting, so may have rushed to act on this in the heat of the moment.

BT email scam

When checking the sender’s details, the scam email appeared to be from ‘no-reply@bt.com address’, but when she carefully hovered her cursor over the ‘from’ address was a different sender – and one that she didn’t recognise.

Checking the sender’s from address is the first of 10 steps we’ve noted that can help you find out if the email you received is actually from a scammer.

In an attempt to make the email look more official, it also contained an account number and BT ID. Luckily, these details bore no resemblance to the real account number and ID, so alarm bells rang.

The email warned of a pending message on the recipient’s broadband bill with a link to click and give up personal information.

Taking the time to log into her broadband account separately, the recipient saw there was no such message, which confirmed for her that the email was definitely the work of a scammer.

Advice on BT phishing scams

We’re keeping an eye on the latest email scams we come across and will keep you up-to-date with new reports of phishing emails. Take a look at our top tips on how to spot an email scam. If you’ve spotted a dodgy looking email then let us know.

Action Fraud has also issued warnings about fake BT phishing emails that take advantage of the global ‘WannaCry’ ransomware attack. These emails claim that due to security breaches, BT is upgrading security and recipients must confirm a security upgrade.

BT has its own scams website www.bt.com/scams which features information about all the latest scams and advice on how customers can protect themselves.

Like us, BT warns its customers not to click on links in a suspicious email. If customers are unsure about an email that appears to be from BT, they should type www.bt.com/mybt into their browser and log in to their MyBT account safely, rather than clicking a link.

How many scam emails do you get in a week? What scam emails are you getting? What are your top tips for spotting that an email is actually a phishing attempt from a scammer?


When I get a BT scammer I say, thank you very much, give me your name and I will give BT a ring and ask for you. This gets rid of them.

Sandra says:
2 November 2017

I’ve just got an email from BT telling me to link my email address to broadband – as I’m a broadband customer – otherwise I’ll loose all my email addresses – has anyone else had this?

Peter says:
7 February 2018

For around the past 6 months, I have been receiving BT email scam emails almost every day.
This morning I found 5 scam emails all from the same btinternet.com address in the space of about 10 minutes.
I have been forwarding every single scam email to abuse@bt.com;
Every single one has “someone” at btinternet.com.
I am not sure if they are genuine email accounts that have been hacked or copied, or if they are just made up addresses.
Does this appear to be normal, or am I being targeted specifically?
I find it hard to imagine every other bt email account is receiving the same number I am, but if they are, this does appear to be a massive problem.
I am sure it is not connected, but these 5 scam emails this morning follows an online chat I had with BT yesterday!!

I have had lots of these from bt. I always pretend to go along with them as if i am a total novice on a laptop. They think they are talkme through in stages but when it comes to a critical point i say oh a message has just come up and they get all excited and ask the message. My relpy is it says some c@#t is trying to scam me now f@#k off. They usually do.The last one called me a f@#$ing b***h and put phone down.
Unfortunately my brother-in-law was scammed afew weeks ago of £9000 he never heard of thes scam

Adam says:
17 April 2018

April 2018 and the same line of scamming is still taking place (more recent over the past 3 months). As I’m not responding to their phishing e-mails (all blocked / in Junk Mail), “BT” are ringing me regularly at home now. Most recent call was today, with an automated voice, saying that my anti-virus software was out of date and they would be automatically renewing it for me, charging £200 to my account for the package.” The caller does not have access to my PC nor my account details – so how would they know the status of my software? Searching this number (yes – it’s accessible via 1471), the area code and number sources from Morocco.

Hi, here we go again – so instead of microsoft technical support – it is bt / open reach technical support – same type of scam – we need access to your computer to do something — that will result in therm blocking your pc with some software that they will remotely load – tip – never let anybody else have access to you computer apart especially via a phone call – Thanks.

Since BT Mail was hacked when I contracted to BT Plus , not a “coincidence ” in my book ( BT don’t own the service ) and got 15 virus emails I changed my password . Today I got a very , very good reproduction of a BT email asking me to log into MY BT , having protection I wanted to see where it took me and yes a very good copycat login website , I of course did not “log -in ” . This was done by a good professional let down by the small print saying if I dont log in I will lose service, its a shame as he put a lot of work into it. I no longer have confidence in BT Mail .

Sad to say the scammers are still trying it on with BT customers .

I got one today and I will give him 3 stars out of 5-well up on the latest sales advertising and layout
and they all like LIbby Barr, but sorry scammer a bit childlike in the-

“if you dont log in (using his -click on this ) your service will be suspended
very amateurish –
Teachers Report- a trier but has limited intellectual abilities.

Why not try- if you log in you can enter our prize draw for a years free rental or-
the first 500 customers logging in get our wi-fi booster free.

Bound to work.

Many people who post here complain about the India call-desk scammers knowing so much about them, well listen to this –
I had reason to complain about a problem with my personal info on MY BT , was told somebody would contact me, missed the call but got another email telling me somebody would call between 7-9pm -12-1-2019.
The problem ? –it was from India, knew right away, they wanted to know my details , I said I have BT Plus you shouldn’t be talking to me -UK only call-centres .I told them they had no chance of asking me security questions as I would be putting in another complaint to BT about this , they gave some excuse and that was the end of it .
BUT — on checking the emails from the repair services NONE of them have a security certificate allowing MITM attacks to gather info and could have been a scam email —not good enough BT !
No wonder they know so much if BT is helping scammers collect data but after all its all the non business customers who get this treatment – class distinction alive and well in the UK—where is my jilet jaune-time to take to the street– vive la France !

Duncan – anyone who has been using YouTube’s resources to gen up on Indian scammers may already know that fake support seems to be a thriving full scale industry there, with fully equipped call centres. So, assuming the data there is valid, this is large scale organised cyber-crime, with big money involved. So bribes to encourage data leaks are a real possibility.

That —Should –worry BT Derek?

And others too…

In my experience, companies that fail to look after their customers stand to lose them to competitors.