/ Technology

Do you get nuisance calls to your mobile phone?

Mobile phone graphic

When we’ve previously talked about nuisance calls we’ve generally focussed on calls to your landline. But do you get nuisance calls to your mobile? Our survey says it’s highly likely…

We’ve previously found that six in ten people have been discouraged from picking up their landline phone due to nuisance calls. Some of you have even told us that you’ve unplugged your phone in exhaustion. But even that isn’t the end of the problem – we’re also getting calls to our mobile phones.

Our latest survey of mobile users found seven in ten had had at least one nuisance call to their mobile. That’s compared to just over half in 2013. One in ten even said they’d received more than 20 unwanted calls in just one month.

Register your mobile with the TPS

Something that can help stem the flow is signing up to the Telephone Preference Service (TPS). Yet, of the 78.9m active mobile phone subscriptions in the UK, just 3% are registered with the TPS.

It turns out most of us don’t realise we can actually add our mobile numbers to the TPS. To put some numbers on that statement – almost all (96%) in our survey knew they could put their landline number on the official ‘do not call’ list. But only a third said they think the TPS can be used to block unsolicited calls to mobiles.

So if you want to help curb nuisance calls on your mobile, log your number with the TPS. To ease this process, we’ve worked with the TPS to launch a new free text service to let people register their mobile numbers. Just text OPTOUT to 80057.

Action to stop nuisance calls

Of course, we know that the TPS isn’t necessarily the end of the problem. So today we’re also reiterating our call on the Government, regulators and businesses to continue working together to tackle nuisance calls, with further action needed to cut them off at source.


Oh and if you’re at home and watching TV tonight, tune into Channel 4 Dispatches at 8pm. I’ll be on talking about nuisance calls and the action needed to stop them.

Do you get nuisance calls to your mobile phone? Did you know you could register your mobile number with the TPS?

Useful links

You can visit the TPS website to register your phone number too

Comments
Guest
N. Sutherland says:
1 December 2015

The TPS /ICO are useless. No teeth they want you do all the legwork for them! If you do not have call retrieval system notifying them is a waste of time. When there is a recorded all with a withheld number it is useless in reporting it. Also when there is a live person and they won’t supply you their info you are scuppered in reporting the call.

Guest

Although I agree with your petition I was very disappointed by one of your links. I went to text REGISTER, in order to stop nuisance calls on my mobile, and was informed that it would be a chargeable text, outwith my mobile contract. Surely this is the sort of thing Which campaigns against rather than uses themselves.

Guest

Hi there, thanks for using our text service – it is completely free to you. You won’t be charged for the text, just sometimes the mobile providers think it’s a charged text. It’s not! Thanks

Guest
Beatrice says:
1 December 2015

I also agree it is a waste of time to register with TPS & such services. Best wishes to Which in their campaign. We should do our bit & write to our MSPs

Guest

The main problem is that lots of these calls come from overseas and they disguise the true number. TPS has no jurisdiction for calls coming in from other countries as far as I understand it and are therefore powerless to stop them.

Guest
Sammy says:
1 December 2015

Not a day goes by without the PESTS calling I’m on the brink of changing both my home and mobile phones ….as we say fed up to F…

Guest
Irena Krasinska-Lobban says:
1 December 2015

TPS does not stop international calls and the current spate of ‘boiler’ calls come from a different number every time so reporting them does not help. they tell you to ‘press nine to stop these calls’ but that has no effect. I’m getting 10 or more of these calls a day. Thank goodness for the answering machine which screens the calls for me

Guest
Patricia Rafferty says:
1 December 2015

I am registered with T P S but it makes no difference. When is the government going to step in and stop this.

Guest
Katrina Murray says:
1 December 2015

The TPS are a waste of time…. It’s got to the stage that I don’t pick up the phone and I refuse to change my number because of these idiots but something must be done because it’s intimidating for elderly people especially…….