A win for our Fixed Means Fixed mobile campaign

Well done Which?

This is an important victory because if we had put up with mobile service providers increasing monthly payments during contracts we might see monthly payments start to rise during the duration of contracts for other goods and services. The important parts of the small print need to be in large print!

Well done ASA a long overdue victory for all mobile users!

As I see it O2 are still gong to increase prices every April, the only difference is they will have to say so in their advertising. Hope I have misinterpreted the announcement because what we need is for O2 to really fix the 24 months contract cost. At the moment with RPI relatively low it’s just a few pence increase but compounded each year.

I am glad that ASA agreed that the ad was unfair. My sons take out contracts and do read the wording but still found themselves locked into long term expensive contracts. Part of the issue is the lack of competition and I would like to see more companies following suit charging less. Another issue is obtaining expensive phones through a contract. I have a pay as you go for emergencies and use my landline for the majority of my calls. When I say thing I am looked at with complete disbelief but it works and I have control over my costs. Perhaps this is the way that mobiles should go then the costs really would be easier to compare.

I thought the ASA were a body that is paid for by the tv companies. It is the ASA who think they’re better at assessing whether something is decent honest and truthful even when thousands complain . In other words, they’re biased and irrelevant. I would have thought a higher (government) body should have been approached to achieve a more watertight and timely ruling on this.

They are so long and full of lawyer speak you just give up. They need to be in plain language.

Time , bodies like ASA & Ofcom shortened their time in making decisions which affect the general public’s interest.. Afterall, this is outright theft from the general public by private companies. It’s as if the ASA & Ofcom are almost saying that it is okay and we will make out to be seen as though we are doing something about the situation. Who are these people sitting on these boards & being paid astronomical salaries to be non-biased and make honest opinions & decisions. Sorry my mistake I should say dishonest, lying and cheating talking in gobbledy good to the hard working British public Bernarda Frayne

I think that we need still more regulation to make mobile phone companies unable to charge anything above their advertised headline price. And if they do so even if it a few pence this should give victims – customers the right to cancel and keep the handset along with the right to get a free unlocking so that they can go to any other network offering a better deal.

Is there any chance of those of us affected by this price hike getting a refund?

At the time when phone companies were putting up their monthly payments mid-contract, I asked for written confirmation that the price would not rise during the following year, the duration of the contract. Some months later the service provider said publicly that it would not be raising prices mid-contract.

The ASA have as usual taken an extraordinary long time in making what to most of us was an obvious and logical decision. While I welcome their decision I would like to see recompence for customers to give amessage out to other mobile companies

Another increase of 19p each month from March. Multiply this be “X” customers amounts to many many pounds. I was told it is legal as its in the contact small print. How do these people sleep at night?