/ Technology

Ever been surprised by antivirus renewal costs?

Antivirus written on keyboard keys

One of the biggest gripes we hear about is the cost of renewing anti-virus software. Well, a new site claims to save us £1,200 by comparing renewal prices. Have you been caught off-guard by antivirus renewals?

Many people don’t realise that the initial cost of the anti-virus/internet security software you buy (£30 RRP for Norton Internet Security 2011) is just the start.

After the first year, you’ll also have to pay an annual subscription fee (roughly £30 for Norton) to receive software updates, without which your anti-virus software simply won’t work very well. Is this a small price to pay for peace of mind?

New anti-virus price comparison site Renewalbuddy.com claims ‘consumers are being misled by anti-virus software vendors when it comes to the cost of renewing their solutions’. It reckons that, just by shopping around, you could save a whopping £1,240 over a lifetime.

Anti-virus comparison tool is good news

A tool like this one is, in many ways, long overdue. The fact is, the security software industry does confuse customers with its prices and sales model. We’ve already highlighted the unfairness that any existing time left on an old software subscription isn’t transferred when you upgrade. On that Conversation PJ told us that:

‘I’ve been using Norton Internet Security for years and have learnt the hard way months can be lost from a subscription if you’re not careful about how you renew it. My advice is to go to Amazon or whoever is offering the best deal and buy the latest version of the product just before the old one is due to expire.’

Also, when you’re asked to renew or upgrade your software, the vendor (such as Symantec) will quote its RRP, skipping over any potential special offers that might be available – Amazon.co.uk is offering £20 off Norton Anti-virus 2011 today, for example.

In principle, Renewalbuddy.com is a great idea, as it provides a one-stop shop to let people shop around for the best available deal. It claims it will show you the cheapest renewal price on your existing software and also show you cheaper alternatives.

Of course, there’s more to security software than price alone. You’ve got to think about quality as well – only two packages were up to receiving one of our Best Buy awards.

Why pay anything at all?

That said, there’s no need to pay anything at all for decent security software. There are a number of free packages out there that provide more than adequate protection, notably Microsoft Security Essentials.

With these, there’s no up-front fee and no ongoing or unfair auto-renewal subscription costs. You don’t need a price comparison site to tell you that that’s a good deal!


I have always found buying a new copy ( Norton Internet Security) cheaper than any renewal options.
Searching around a couple of months ago a 3 licence copy cost me about £21 from Tesco who didnt appear in any of the price comparison sites.

Eddie Reynolds says:
10 April 2011

Ever tried to cancel McAffee anti-virus? – they make it almost impossible to contact them for cancellation reasons, any other query, no problem.
Now using Virgin and it’s free with their broadband service.


At present my employer provides me with antivirus software for my work and home computers. I am planning to retire soon and will face the cost of installing my own antivirus software. No problem, except that I use Macintosh computers. I gave up subscribing to Computing Which? because most of the information related to PCs and it was easy to get good quality, free advice from certain websites.

I don’t subscribe to the view that Mac users do not need anti-virus software. I distribute a lot of files created by PC users and distribute them to other PC users, so I need anti-virus software to ensure that I don’t pass on infected files.

Since viruses are not much threat to Macs, I definitely don’t want to pay a lot of money for anti-virus software, but the lack of competition could mean that prices are higher than for PC software. Please consider Mac users when discussing anti-virus software. It is a topic that rarely features on Mac support sites.

alltech says:
2 December 2016

forticlient.com is a great antivirus with content filtering you can tailor to your needs. It has PC and MAC best of all it is free with no popups. It also has a built in VPN client.

TomScotty says:
11 April 2011

I would love to change my current antivirus but I have had it for so long that I worry it will just mess up my computer. Antivirus comparison is useful, though.


I will not use Microsoft applications I find them inferior – I prefer other manufactures – Like WordPerfect, Firefox and AVG – The former a superb superior word processor the latter a superb free anti virus software.

Norton was virtually impossible to remove – McFee just as bad. ESet was far superior but it became very sluggish (or rather made my computer run very sluggishly for 16 mins while it checked my computer on start up) after a year or so.

AVG is effective free and and does not slow my computer down – start up time to first programme running is 1 min 22 secs. Really excellent. I do donate to the shareware programme to help development but it is free to users.

Sophie Gilbert says:
12 April 2011

I use AVG’s free anti-virus system as recommended by your good selves. I’ve never had a problem with it and there are no renewal costs.

Bob Smith says:
12 April 2011

There are several good free antivirus options. Microsoft Security Essentials wins for me because Which? like it and it never nags me to upgrade to a paid version; it just gets on with the job without making a show of itself with pop ups telling me about what it is doing.

It’s great for small businesses of up to ten people – still free!

Tony Philpott says:
12 April 2011

I have found with McAfee their renewal quote is always high. I go back to them and point out I can buy the same McAfee product from Amazon for about half their figure and they always reduce to virtually the Amazon figure