Your view: Amazon Prime’s price changes

Having never really wanted love film, I was upset when it was announced. However until my renewal date I don’t have to pay anything extra and so am seeing if I actually watch anything.
On the plus, I have four relatives signed up to also receive my prime benefits and this appears to include the love film.
I do appear to be able to download so need internet access but I think that is the same with them all.
Will wait until June when I have to renew my subscription

Companies often change the products and services they offer, and Amazon is no different. What they have done wrong is to fail to notify users of Prime well in advance. Had they done that, they might have reconsidered changing the service.

A small company in financial difficulties might be forced to make changes with little notification, but that certainly does not apply with Amazon.

Utter disgrace Amazon. I have been a Prime member for years but not when it expires. An arbitrary price hike is inflicted on us. I have been given three months free Prime membership as a sweetener. I have not and never will stream so Amazon makes over £20 profit from me. They have become just like other institutions that have been in the news recently.

It is madness of Amazon to force the combination of these two disparate services into one bundled charge.

In the above article, why is “defence” spelt the French way “defense”? Does which not use a spelling checker?

Amazon seem to have upset both the old lovefilm subscribers and the old prime subscribers. I am (won’t be at next renewal) a prime customer and the extra money in some ways is small beer, on the other the whole principle is messed up. The lovefilm offering seems substandard (i) I searched a few times for stuff I might want to watch, across UK Prime, US Prime and netflix. UK Prime came out the worst I don’t think giving me a single hit. (ii) Amazon Prime seem to be shutting there eyes to the most popular tablet and mobile phone platform (Android) – stats for 2013 are well over 50% of new sales for both.

I disagree with “Bob Eager” “I think it’s generally understood that Amazon were losing money on Prime.” – essentially for the reasons he then goes on to enumerate about what they might have missed – I’ve no doubt that Amazon were aware that prime drives sales and customer loyalty – that’s the whole point in the service. I also would disagree with the assumption that bundling streaming somehow solves whatever cost issues there might have been, it’s not as if the streaming service is somehow free for amazon to run – in fact if you want just that they’ll charge you £72 a year, so by that reckoning the delivery aspect is only worth about £7.

But by far the biggest issues is the apparent contempt Amazon (as a self described customer service focussed company) are dealing with their customers in this matter. I contacted Amazon with my issues with the new service, and frankly the response was patronising and an insult to my intelligence, failing to address the issues raised and effectively saying “maybe it’ll be better in the future, but no promises and no timeline”.

THE SILENCE IS DEAFENING AMAZON! I have again contacted Amazon regarding this arbitrary price increase and apart from what I describe as a standard reply nothing has been forthcoming from them. I have checked around a few websites and find that their prices are not always good value. I buy books and have found that Waterstones have the same prices and FREE p&p.
COME ON AMAZON SAY SOMETHING PUBLICLY THIS WILL NOT GO AWAY AND SUBSCRIBERS ARE USING THEIR FEET TO MAKE A POINT (CANCELLING THEIR SUBSCRIPTIONS-INCLUDING ME).

I stopped using Amazon when I learned they weren’t paying UK tax, but even before that I’d never bothered with Prime, and I’m a bit surprised to see that anyone did.

As far as I can see it’s a loyalty system in which the customer pays the company, which is ridiculous. They pull a figure that’s just low enough not to be upsetting out of the hat, people subscribe, and then feel compelled to buy everything from Amazon to justify it, and then, surprise! Amazon stops always being the cheapest option.

I’m sure others will disagree, but I think Prime was the best con since Sky persuaded people to subscribe to watch adverts.

Well, the silence from Amazon continues, what a way to treat its customers. I have reported this matter to Which magazine and the BBC Money Box and await their replies.
I for one if nothing is done is cancelling his membership with amazon and using itunes as they at least listen to their customers and i have never had any issues with them. For other goods i will definitely shop around as i have always done. Books….hello waterstones.

I stopped using amazon when it was revealed that they pay very little UK tax and I am very surprised that Which? is offering their vouchers if you recommend trusted traders!!

A week ago I was infuriated to discover that without my request or authority I was enrolled in Amazon Prime. It took me over half an hour to track down a means of accessing their email contact. I made it clear I did not want this and as a precaution changed my payment card to an outdated card.
This morning I received an unwelcome “welcome” letter from Prime and I was horrified to see that they were quoting my current debit card number.
I have managed to find the Cancellation link on their website despite it being cunningly hidden behind several links. This should up front.
I am now seriously considering severing my involvement with this devious organisation.

I was a regular amazon buyer until they conned me with amazon prime and charged me without asking.
Amazon is just Spam from now on as the can’t be trusted.