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archive

Which-legal

Posts tagged with "which-legal"

6 January 2021 in Money

Legal advice: cruise refund complaint

17

The tide turned on this refund complaint when Which? Legal stepped in. Here’s how we were able to help a member get their money back in good time.

(more…)

23 December 2020 in Travel & Leisure

Legal advice: stranded in Australia by airline

4

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

(more…)

11 December 2020 in Which? Membership

Which? Legal Hour: buying goods online

74
Which Legal Hour

What questions do you have about your rights when buying goods online? The Which? Legal team may be able to answer them for you.

(more…)

2 November 2020 in Money

Legal advice: TV return drama resolved

3

When a TV return went wrong, Which? Legal stepped in to help resolve the situation. Here are your rights when repairs and returns don’t go to plan.

(more…)

15 October 2020 in Money

Legal advice: leaky radiator leads to damages claim

6

A leaky radiator ended up costing Erica £300. Fortunately, we were able to intervene – here’s how to claim damages caused by a defective product.

(more…)

31 August 2020 in Money

Legal advice: credit firm pays after company goes bust

6

The refund procedure can be complicated when a company goes into administration, but that doesn’t mean there aren’t ways to recover your money.

(more…)

3 August 2020 in Travel & Leisure

Legal advice: package holiday operator delays refund

16

Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.

(more…)

10 July 2020 in Motoring

Legal advice: seller takes back promise to refund faulty car

20

Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.

(more…)

29 June 2020 in Money

Legal advice: seller to blame for inaccurate advert

13

Ever received goods that haven’t matched their description? Here’s how we helped a member get a refund on a purchase made following an inaccurate advert.

(more…)

2 June 2020 in Money

Furlough leave: common questions answered

144

We’ve had a large number of questions regarding the government’s job retention scheme. Our Which? Legal team has answered some of the most common.

more on the coronavirus

25 May 2020 in Money

Legal advice: key worker refunded for cancelled holiday

0

We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.

(more…)

7 May 2020 in Which? Membership

Which? Legal Hour: Coronavirus and the consumer

142
Which Legal Hour

The expert team at Which? Legal answered five of your consumer challenges about Coronavirus.

(more…)

13 April 2020 in Money

Legal advice: disputing unfair amendment fees

1

Have you ever run into problems changing a booking? Here’s how we were able to help a member get his fees reduced.

(more…)

14 February 2020 in Money

Legal advice: flight compensation rules

5

Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.

more legal advice

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