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archive

Which-legal

Posts tagged with "which-legal"

9 May 2022 in Money

Legal advice: hot water tap goes off the boil

4

Do you know your rights when you need a replacement for another replacement? Here’s how we helped a member with a faulty tap’s boiling unit.

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28 March 2022 in Money

Legal advice: broadband speed’s slow going

2

We were able to help a member when they got in touch about their slow broadband speed. Here’s why John Lewis Broadband was in breach of contract.

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4 March 2022 in Money

Legal advice: holiday cottage kicks up a stink

2

Have you ever been refused a refund for unsatisfactory accommodation? Here’s how we helped a member get her money back.

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20 February 2022 in Money

Legal advice: unfair cut to heat pump refund

3
A close up of a contract on a clipboard being worked on by two people

If a refund isn’t paid in full then the Consumer Rights Act 2015 can help. Here’s how we helped challenge a firm when a heat pump installation went wrong.

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28 January 2022 in Money

Legal advice: £33 BT complaint hits a dead end

2

Have you ever noticed an error on your credit report? Here’s how Which? Legal helped a member get a mistake fixed.

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14 January 2022 in Money

Legal advice: chair purchase doesn’t sit well

1

Do you refer to the Consumer Rights Act during disputes with a retailer? Here’s how we helped another member get a refund for a faulty item.

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4 January 2022 in Money

Legal advice: towbar fitting fail gets technical

2

Do you know your rights when work on your vehicle take a turn for the worst? Here’s how we helped a member resolve their issue.

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9 December 2021 in Which? Membership

Which? Legal Hour: Wills and Power of Attorney

64
Which Legal Hour

Have a question about starting your will or setting Power of Attorney? Which? Legal may be able to help.

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13 October 2021 in Money

Legal advice: golden wedding anniversary tarnished

1

Customers of a venue turned to Which? Legal when they were refused a full refund for a booking affected by coronavirus restrictions. Here’s how we helped.

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20 September 2021 in Money

Legal advice: ‘my microwave caught fire twice’

26

You are entitled to a refund if you purchase an item with a serious fault. Here’s how we helped a member when her faulty microwave caught fire.

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10 August 2021 in Money

Legal Advice: Cold-calling company called out

2
An elderly woman discusses her appliance insurance bill with her daughter

A Which? Legal member got in touch when a relative unknowingly took out appliance cover. Here’s how we helped him get a refund.

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28 June 2021 in Money

Legal advice: exercise bike dispute resolved

10

After assembling an exercise bike, a member soon discovered it was faulty. Here’s how we helped him get a full refund from the company.

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7 June 2021 in Home & Energy

Legal advice: finding a roofing resolution

9

Remedial works can sometimes lead to disputes, but the Consumer Rights Act 2015 is there to protect you. Here’s how we helped advise a member to recoup their loss.

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24 May 2021 in Shopping

Legal advice: John Lewis refuses a free repair

17
A customer with a broken dishwasher handwashes her dishes while on the phone

If the product you’ve purchased isn’t free from defects, safe, and durable, then it’s not of satisfactory quality. Here’s how we helped a member get legal remedy.

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